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Lead Application Engineer Resume Example

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LEAD APPLICATION ENGINEER
Experience
Lead Application Engineer, 11/2019 to Current
Company Name – City, State
  • Supervise daily business functions of Asset Management Applications Section
  • Lead seamless technical operations and prevent downtime by ensuring continuous stability of Maximo environment and mobile Maximo solution
  • Collaborate with executive-level IT Director and offshore developers to create new system designs
  • Project manage design implementation and lead continuous efforts to improve functionality
  • Communicate with various departments and project stakeholders to collect and analyze user requirements; oversee procurement; schedule and conduct team meetings
  • Create and continuously refine team's work schedules by prioritizing various aspects of development and implementation
  • Ensure complete client satisfaction through close coordination with customers and testing team
  • Serve as crisis manager during stakeholder discrepancies and unforeseeable events
  • Develop internal talent pipeline and enhance skillset of junior staffers through ad-hoc training
  • Select Achievements
  • Returned system to optimal operability by quickly recovering 2K+ backed up records during massive system failure
  • Streamlined vendor payment process by identifying inefficiency and writing effective automation script
  • Instituted user accountability by creating dialogue scripts to conduct auditing trails
  • Planned 3 process improvement projects from beginning to end, focusing on timelines, budgets and mechanical feasibility
  • Researched past process and architectural designs to maintain customer satisfaction and guarantee long-lasting, high-quality work
  • Tested newly installed applications and roadrunner, closely monitoring functionality and adherence to operating specifications
  • Effectively developed models, assemblies and drawings using Visio
  • Eliminated ineffective product line materials to resolve performance challenges and mitigate corrosion
  • Delegated tasks to entry-level engineers, closely monitoring work to monitor quality, maintain speed and exceed daily project goals
  • Educated clients on more energy-efficient solutions for old systems that meet project requirements for timelines and budgets
  • Interpreted blueprints, technical drawings, schematics and computer-generated reports for new product development
  • Developed internal processes and plans for mechanical verification, product development and factory processes
Maximo Solutions Architect/Sr. Solutions Analyst, 10/2017 to 11/2019
Company Name – City, State
  • Served as project manager for mission-critical migration of Maximo 7.6.1 to Amazon Cloud, improving workflow and departmental processes
  • Wrote, presented Cloud migration proposal, Created Data map, RACI matrix, and proof of concept
  • Managed Vendor relations in regards to alll technologies migrating to the cloud, Dependent integrations and consultants to ensure collaboration and smooth transition t the cloud
  • Coordinated among various departments to collect user requirements, secure project resources, and schedule work assignments
  • Managed 6 team leads on all aspects of cloud installation and configuration
  • Performed data loads of legacy systems, created technical & network design documents, created security groups & server snapshots, and applied ad-hoc patches & upgrades
  • Met evolving business needs by leading team to continuously prioritize existing applications requests
  • Delivered strict technical oversight, ensuring vendor compliance with SOWs and state guidelines
  • Served as liaison between IT and vendors
  • Advanced long-term strategic goals by facilitating regular meeting with customers, network EAs and solution architects
  • Select Achievements
  • Led effort to determine environment migration strategy
  • Successfully created and executed migration plan to AWS government cloud, effectively sun setting private environment
  • Established strong vendor relationships by negotiating sustainable Service Level Agreements and standardized SOP's
  • Drove operational improvements which resulted in savings and improved profit margins
  • Resolved performance and resource Scheduling problems, improved operations and provided exceptional client support
  • Saved $ 500,000 by implementing Maxim in the Cloud and automating reports leading to cost-saving that addressed long-standing problems
  • Developed team communications and information for Project related meetings
  • Increased customer satisfaction by resolving Vendor issues
  • Led Transition team team in delivery of Cloud Migration project, resulting in service delivery within planned schedule and budget
Sr. Maximo Developer/Business Analyst, 02/2016 to 09/2017
Company Name – City, State
  • Closed gaps and led effort to automate various operational procedures through close collaboration with managers, architects, and networkers from six different departments
  • Served as project manager for installation of Maximo 7.5 SCCD
  • Wrote highly technical design documents, achieved buy-in from senior leadership, procured and managed project resources, conducted tests on POCs, and developed user training workshops
  • Built and maintained business relationship with key client account by serving as main point of contact with IBM business partner
  • Created and improved intelligence resources to facilitate consistent reporting
  • Recommended procurement operational improvements based on tracking and analysis of Maximo data
  • Prepared detailed reports weekly on updates to project specifications, progress, identified conflicts and team activities
  • Evaluated market Research and online trends to understand competitive environments and assess current strategies
  • Overhauled Asst Management operational workflow to launch Asset Management into new Maximo
  • Collaborated with Networking and Middleware departments to respond to questions and concerns regarding project details
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases
  • Documented business processes and analyzed procedures to align with changing business needs
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
  • Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently
Maximo Developer/Business Analyst, 03/2014 to 02/2016
Company Name – City, State
  • Aligned technology with business needs by serving as SME on mission-critical Maximo software upgrade, including migration, legacy app integration, and configuration
  • Gathered requirements, created prototypes, and led continuous optimization
  • Tested and documented solutions
  • Validated requirements by leading work sessions with designated team members
  • Protected data access by administering and maintaining security groups and user role definitions
  • Resolved application defects through close collaboration with application software vendors
  • Created 24/7 worker connectivity by evaluating and implementing EZMaxMobile
  • Enhanced team productivity by providing guidance, training, and mentorship to team members
  • Select Achievement
  • Saved company money by devising method to create in-house BIRT reports and migrate to Maximo 7.5
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance
  • Optimized system and platform performance capabilities in most efficient, practical way possible
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
Maximo Administrator/BIRT Developer, 03/2010 to 02/2014
Company Name – City, State
  • Supported purchasing and procurement by working in Maximo to configure workflows
  • Designed and developed workflow processes for different functional groups
  • Enhanced business intelligence by building Crystal/BIRT reports, charts, and graphs
  • Protected data access by administering and maintaining security groups and user role definitions
  • Optimized user experience by creating training documentation and conducting workshops
  • Increased customer satisfaction by resolving Maximo performance Issues issues
Work History
Lead Application Engineer, 11/2019 to Current
Company Name – City, State
  • Supervise daily business functions of Asset Management Applications Section.
  • Lead seamless technical operations and prevent downtime by ensuring continuous stability of Maximo environment and mobile Maximo solution.
  • Collaborate with executive-level IT Director and offshore developers to create new system designs.
  • Project manage design implementation and lead continuous efforts to improve functionality.
  • Communicate with various departments and project stakeholders to collect and analyze user requirements; oversee procurement; schedule and conduct team meetings.
  • Create and continuously refine team's work schedules by prioritizing various aspects of development and implementation.
  • Ensure complete client satisfaction through close coordination with customers and testing team.
  • Serve as crisis manager during stakeholder discrepancies and unforeseeable events.
  • Develop internal talent pipeline and enhance skillset of junior staffers through ad-hoc training.
  • Select Achievements.
  • Returned system to optimal operability by quickly recovering 2K+ backed up records during massive system failure.
  • Streamlined vendor payment process by identifying inefficiency and writing effective automation script.
  • Instituted user accountability by creating dialogue scripts to conduct auditing trails.
Maximo Solutions Architect/Sr. Solutions Analyst, 10/2017 to 11/2019
Company Name – City, State
  • Served as project manager for mission-critical migration of Maximo 7.6.1 to Amazon Cloud, improving workflow and departmental processes.
  • Utilized strong communication skills to strategize recommendations for high-level executives.
  • Wrote and presented migration proposal, data map, RACI matrix, and proof of concept.
  • Coordinated among various departments to collect user requirements, secure project resources, and schedule work assignments.
  • Managed 6 team leads on all aspects of cloud installation and configuration.
  • Performed data loads of legacy systems, created technical & network design documents, created security groups & server snapshots, and applied ad-hoc patches & upgrades.
  • Met evolving business needs by leading team to continuously prioritize existing applications requests.
  • Delivered strict technical oversight, ensuring vendor compliance with SOWs and state guidelines.
  • Served as liaison between IT and vendors.
  • Advanced long-term strategic goals by facilitating regular meeting with customers, network EAs and solution architects.
  • Select Achievements.
  • Led effort to determine environment migration strategy.
  • Successfully created and executed migration plan to AWS government cloud, effectively sunsetting private environment.
  • Established strong vendor relationships by negotiating sustainable SLA'S and standardized SOP's.
Sr. Maximo Developer/Business Analyst, 02/2016 to 09/2017
Company Name – State
  • Closed gaps and led effort to automate various operational procedures through close collaboration with managers, architects, and networkers from six different departments.
  • Served as project manager for installation of Maximo 7.5 SCCD.
  • Wrote highly technical design documents, achieved buy-in from senior leadership, procured and managed project resources, conducted tests on POCs, and developed user training workshops.
  • Built and maintained business relationship with key client account by serving as main point of contact with IBM business partner.
Maximo Developer/Business Analyst, 03/2014 to 02/2016
Company Name – City, State
  • Aligned technology with business needs by serving as SME on mission-critical Maximo software upgrade, including migration, legacy app integration, and configuration.
  • Gathered requirements, created prototypes, and led continuous optimization.
  • Tested and documented solutions.
  • Validated requirements by leading work sessions with designated team members.
  • Protected data access by administering and maintaining security groups and user role definitions.
  • Resolved application defects through close collaboration with application software vendors.
  • Created 24/7 worker connectivity by evaluating and implementing EZMaxMobile.
  • Enhanced team productivity by providing guidance, training, and mentorship to team members.
  • Select Achievement.
  • Saved company money by devising method to create in-house BIRT reports and migrate to Maximo 7.5.
Maximo Administrator/BIRT Developer, 03/2010 to 02/2014
Company Name – City, State
  • Supported purchasing and procurement by working in Maximo to configure workflows.
  • Designed and developed workflow processes for different functional groups.
  • Enhanced business intelligence by building Crystal/BIRT reports, charts, and graphs.
  • Protected data access by administering and maintaining security groups and user role definitions.
  • Optimized user experience by creating training documentation and conducting workshops.
Accomplishments
  • Maximo 6.2, 6.5, and 7.x, Datasplice, IMAXEAM Visual Scheduler, TFS, Microsoft Office 365 suite, MXLoader, Beyond Compare, DB2 Toad, DB Visualizer, IBM Data Studio, Oracle Database, SQL server, BIRT, QuickBooks, SharePoint, Win Runner, Load Runner, APP Dynamics, Service Now, Jira, and Visual Studio.
Education
Master of Business Administration: 2005
CHARLES STURT UNIVERSITY - City
Bachelor of Arts: Public Relations & Mass Communications, 2003
MAKERERE UNIVERSITY KAMPALA - City
Summary

Meticulous Lead Application Engineer with 12 years of experience. Expert in EAM and COTS engineering with proven history of planning innovative projects from start to finish. Known for great attention to detail and solutions-oriented problem-solving.

Certifications
  • Certified Scrum Product Owner
  • AWS Certified Cloud Practitioner
  • ITIL Foundation Certificate in IT Service Management
  • IBM Certified Advanced Deployment Professional - IBM Service Management Asset Management V7.5
  • IBM Certified Infrastructure Deployment Professional - Maximo Asset Management V7.5
  • IBM Certified Deployment Professional - Maximo Asset Management V7.5
  • IBM Certified Deployment Professional - Tivoli Process Automation Engine V7.5
    • Highlights

    Technical Project Management

    Change Management

    Vendor Management

    Functional, Software Development

    Leadership, Technical Project Management

    Meetings, Troubleshooting

    Skills
  • Ad, Asset Management, auditing, automate, automation, Business Analysis, business intelligence, Change Management, charts, strong communication skills, concept, Crystal, client, Documentation, functional, government, graphs, IBM, leadership, Director, meetings, access, money, 2K, migration, Needs Analysis, negotiating, network design, network, Optimization, processes, procurement, proposal, purchasing, Reporting, scripts, script, SLA, Software Development, SOP, strategy, strategic, Technical Project Management, User Training, Troubleshooting, upgrades, upgrade, Vendor Management, workflow, workshops
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    Resume Overview

    School Attended

    • CHARLES STURT UNIVERSITY
    • MAKERERE UNIVERSITY KAMPALA

    Job Titles Held:

    • Lead Application Engineer
    • Maximo Solutions Architect/Sr. Solutions Analyst
    • Sr. Maximo Developer/Business Analyst
    • Maximo Developer/Business Analyst
    • Maximo Administrator/BIRT Developer

    Degrees

    • Master of Business Administration : 2005
      Bachelor of Arts : Public Relations & Mass Communications , 2003

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