Dynamic restaurant professional with 16 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Skills
Maintaining equipment
Landscape maintenance
Customer service
Menu memorization
Safe food handling
Point of Sale (POS) system operations
Service prioritization
In-depth food and wine knowledge
High-volume dining
Experience
Lawn Maintenance Laborer, 03/2019 to Current Mcdonald's – Martinez, GA,
Mowed and edged grass to trim lawn and removed cut grass using gas-powered leaf blower.
Loaded and unloaded equipment from trailers and trucks.
Trimmed hedges and pruned plants.
Completed seasonal spring and fall cleanup by removing leaves and cleaning gutters.
Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
Waitress, 07/2017 to 10/2018 Cache Creek Casino Resort – Brooks, CA,
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Calculated charges, issued table checks and collected payments from customers.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked order accuracy and food quality before delivering to customers.
Handled parties of up to 25 alone and was able to perform exceptional and satisfactory service.
Waitress/Trainer, 01/2011 to 12/2014 St. Joe Company – Santa Rosa Beach, FL,
Calculated charges, issued table checks and collected payments from customers.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Served average of 80 patrons daily at a fine-dining restaurant with consistent recommendations for exceptional service.
Completed all basic opening and closing serving staff chores.
Lead Server, 03/2004 to 11/2010 Hilton Head Diner Inc. – City, STATE,
Managed closing duties, including restocking items and reconciling cash drawer.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Calculated charges, issued table checks and collected payments from customers.
Education and Training
BBA: Business Administration And Management, Expected in American InterContinental University - Schaumburg, IL GPA:
GED: , Expected in 02/2017 Sara A. Babb High School - Columbia, SC GPA:
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