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Laguardia Airport Manager Information Technology Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Professional, detail-oriented leader looking to join a dynamic team; Motivated to drive projects to completion and help elevate those around me using the latest cutting edge technology. Experienced in directing and improving operations through effective employee motivational strategies and streamlining processes for maximum efficiency. Proficient in best practices, market trends and regulatory requirements of information technology operations.

Skills
  • Corporate IT Strategy Development
  • Departmental Budgeting and Forecasting
  • Network Operations
  • Cybersecurity Strategy and Policies
  • Project Management
  • Employee Training and Mentorship
Education
New York Institute Of Technology Old Westbury, NY Expected in Bachelor of Science : IT and Computer Security - GPA :

Studies Ongoing

Work History
Cloudbakers - LaGuardia Airport- Manager, Information Technology
Chicago, IL, 05/2019 - Current

Management of the corporate IT team and infrastructure of Terminal B at LaGuardia Airport. Overseeing and executing various IT initiatives and projects dedicated to the launch of new airport infrastructure and terminal management. Focusing on the delivery of quality services to stakeholders by leveraging strong relationships with subcontractors and service providers. Examples of work completed as follows:

  • Balancing and forecasting of corporate IT budget. Budget in excess of 4.5 million dollars. Yearly forecasting exercises include a 5 year outlook and constantly developing and refining the departments roadmap. Detailing spend, new hires, and department growth for executive team and board of directors. Achieved a 20% reduction in department costs compared to prior year while maintaining operational integrity and no major changes to services provided.
  • Leading various IT projects from concept to completion. Projects include various aspects of airport infrastructure, digital signage, disaster recovery tabletop simulations, network upgrades, VPN and Firewall configurations, and red/blue team cybersecurity simulations.
  • Developed corporate cybersecurity strategy and action plans to ensure business continuity. Reduced incident rate of compromised accounts by 35% with end user education and training. Preparing for future NIST and ISO:27001 accreditation.
  • Auditing of terminal-wide disaster recovery procedures and processes for various different network technologies (Fiber - PON, Copper), isolated networks, and vendor specific networks.
  • Deployed new disaster recovery specific hardware allowing a fully automatic recovery of corporate servers, associated VM's, and SAN's. Reducing recovery time by 4 hours as opposed to requiring manual intervention. This solution reduced the cost of a recovery scenario by transitioning away from Microsoft Azure, resulting in a costs savings of 30k per annum and removing the cost of launching VM's to Microsoft's cloud.
  • Oversaw the development of the PON diversification program. This new fiber optic configuration would reduce the loss of critical services to stakeholders due to a disaster scenario by 60%. This also reduces the potential cost of disaster associated late delays charged by airlines by >35%.
  • Part of LaGuardia Gateway Partners pandemic response team; Provided IT leadership and guidance for corporate business owners and C-level executives through the COVID-19 pandemic. Ensuring all critical systems are prepared to mitigate disruption to services by ensuring that key personnel are either working remotely or being distanced to reduce risk of infection. As well as expanding VPN access for employees to ensure operations and routine remain mostly unchanged.
  • Identifying gaps in services for corporate IT infrastructure and improving processes. Lead development of airport partners CRM software dedicated to streamlining operations.
  • Communicating with senior management and CTO to maximize development efficiencies and resolve technology issues.
  • Mentorship and professional development of IT staff.
Gregor Industries Inc. - IT Manager
City, STATE, 05/2011 - 05/2019

Managing day to day activities of IT department while maintaining a network of local and remote users, mobile devices, laptops etc. Tasks consist of but not limited to:

  • Managing IT staff and respective responsibilities.
  • Maintaining vendor relations and communications for operational requirements and projects.
  • Project Management for various network/low voltage installations and configurations in excess of 300m across various landscapes and topologies.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements. Developed and lead the rollout of construction CRM software.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Wrote policy, procedure and manuals governing internal IT use.

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Resume Overview

School Attended
  • New York Institute Of Technology
Job Titles Held:
  • LaGuardia Airport- Manager, Information Technology
  • IT Manager
Degrees
  • Bachelor of Science