Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 10 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Hardware and Housewares department. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Hand and power tool operation
  • Team Leadership
  • Goals and Performance
  • Scheduling
  • Vendor management
  • Creative merchandising
  • Budgeting
  • Negotiation
  • Credit card processing
  • Payment collection
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Identification Checks
  • Cash Drawer Management
  • Merchandise Restocking
  • Cash Register Operation
  • Refund Handling
  • Product Restocking
  • Cash register skills
  • Check cashing
  • Money handling
  • Basic math skills
  • Guest inquiries
  • Time management skills
  • Store merchandise stocking
  • Multi-tasking ability
  • Staff Training
  • Good telephone etiquette
  • Cash Handling
  • Question responses
  • Customer direction
  • Coupons and gift cards
  • Receipt and refund issuance
  • Cutting Materials
  • Assembly
  • Recruiting and Hiring
  • Policy and Procedure Adherence
  • Order management
  • Sales expertise
  • Staff Development
  • Sales and marketing
  • Business planning
  • Refunds and exchanges
  • Cash register operations
  • Customer assistance
  • POS Systems
  • Liquor Law Compliance
  • Drawer Management
  • Bagging and Packaging
  • Product and Service Sales
  • ID Verification
  • Maintaining Store Appearance
  • Retail Merchandising
  • Cash balancing
  • Product knowledge
  • Price changes
  • Cash register systems
  • Order taking
  • Friendly demeanor
  • Inventory management
  • Loss prevention
  • Cleaning and sanitizing
  • Customer Relations
  • Purchase assistance
  • Written and verbal communication
  • Payment accepting
  • Sales expertise
  • Running machines
  • Prep tacking
  • Finish Tacker
Work History
03/2018 to Current Laborer Evraz, Inc. | Houston, TX,

Run the Auto Cutter machines

Run Lines

Cutting Materials

Marking Materials

Prep Tacking


Finish Tacker


Grommet machine

Stuffing table

Marking pads

Burn table


Counting material

Working with other team members to finish jobs

10/2016 to 10/2017 Store Manager Tempur-Pedic | Marietta, OH,
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Created work schedules according to sales volume and number of employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
06/1987 to 08/2007 Laborer Evraz, Inc. | Minot, ND,

Dept. Manager

Photo Lab Manager

Zone Merchandise Supervisor


  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Managed overstocking, restocking and inventory control procedures during shift.
  • Rotated merchandise and displays to feature new products and promotions.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
Expected in 06/1983 High School Diploma | Kennard-Dale High School, Fawn Grove, PA GPA:

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School Attended

  • Kennard-Dale High School

Job Titles Held:

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  • Store Manager
  • Laborer


  • High School Diploma

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