Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge.
Skills
Recordkeeping abilities
Customer service
Planning and coordination
Supervision
Project organization
Problem resolution
Administrative support
Relationship development
Organization
Experience
04/2018 to 06/2018
LaborerMontana State University, Inc – Bozeman, MT,
Planned for [Type] and [Type] construction projects by analyzing width and length of areas.
Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
Measured, cut and laid out materials based on individual job requirements.
Cut [Type] materials into specified sizes for installation using tile cutters and power saws.
Directed and led employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Completed inventory audits to identify losses and project future demands.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Enhanced sales by implementing merchandising and promotional improvements.
Cultivated customer loyalty by training team members in industry-leading service standards.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Supported sales management initiatives to optimize business development.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Evaluated employee performance and developed improvement plans.
Delegated daily tasks to team members to optimize team productivity.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
03/2013 to 10/2014
Sales AssociateStanton Optical – Gastonia, NC,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Negotiated and closed deals with minimal oversight.
Processed orders through system and coordinated product deliveries.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Mixed and matched paints according to customer specifications.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Expected in 06/2013
High School Diploma: Pennsylvania Cyber Charter School - Midland , PA GPA:
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