, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I feel like I can offer any company a great teammate but can also develop into a great leader. I’m very, very eager to learn and always am willing to try new things if it makes the objective easier. I devote a lot of my time to work, and can get fully invested into anything that interest me.
Skills
Organization
MS Office
Relationship building
Time management
Leadership
Eager
Always looking for growth
Experience
04/2021 to CurrentLaborerRedlands Plumbing, Heating & Ac | Redlands, CA,
Maintained clean, safe working environment by removing waste from job site prior to shift completion.
Used picks and shovels to dig, spread and level dirt and gravel.
Performed repetitive assembly tasks with hand and power tools and automated equipment.
Performed heavy labor such as ditch digging, paving and hauling.
Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
Collaborated with team members to complete assigned tasks and meet tight deadlines.
Reported safety violations to supervisor to reduce risks and accidents.
Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
Operated air, electric and pneumatic drills to perform light fabrication for product sub-assembly.
09/2019 to CurrentFood RunnerLoews Hotels | Saint Louis, MO,
Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Offered insight into menu items to answer customer questions.
Responded quickly to customer concerns and escalated major issues to management.
Monitored tables for guest needs and customer service opportunities.
Assisted servers as needed to optimize guest dining experience.
Memorized dining room floor plans and understood seat number system.
Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
Inventoried food supplies to determine needs and replenish stations.
Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
Illustrated knowledge of menu and service offerings to educate guests.
Stocked condiments in cooler at proper temperature, set up and replenished buffet and maintained highest sanitary standards of food preparation, transport and serving.
06/2020 to 05/2021Crew MemberWendy's Company | Lake Ronkonkoma, NY,
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Packed fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Prepared quality products while maintaining portion control and presentation within service goal times.
Drove team success by completing assigned task quickly and accurately.
Upheld high standards of productivity and quality in operations.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Observed safety precautions and practices when using heavy machinery and equipment.
Restocked supplies, removed trash and cleaned areas.
Answered customer questions and took orders.
Verified orders and bagged items for easy transport.
Operated fryers and grills, assisted with putting orders together and bagged items for customers.
06/2013 to 01/2020Customer Service RepresentativeRyder System Inc. | Boise, ID,
Educated customers on special pricing opportunities and company offerings.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Assessed customer needs and upsold products and services to maximize sales.
Answered 30+ inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Recommended improvements to products and services to mitigate complaints.
Answered customer questions and addressed concerns, resulting in 60% reduction in complaint calls.
Trained new employees on procedures and policies to maximize team performance.
Made large deposits at end of the night, making sure money collected during the day matched with numbers in the system.
Handled large lottery deposits, with occasional audits throughout the day.
Education and Training
Expected in 06/2021Associate of Arts | Liberal Arts And General StudiesOcean County College, Toms River, NJGPA:
Expected in 06/2016High School Diploma | Toms River High School East, Toms River, NJGPA:
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