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Hardworking Customer serivice with over Nu10+ years of experience providing excellent service as member of professional construction team. Familiar with safety regulations and occupational hazards. Providing in-depth knowledge of concrete types and gravel, sand, water and concrete mixing techniques. Safely operates forklifts, trowels and paving machines.
General worker with experience performing variety of technical tasks relative to assigned areas of responsibility. Maintains cleanliness of work area, counting materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work.
Talented general laborer with solid experience, teamwork abilities and understanding of safety. Competent helping complete work through effective materials handling, trash removal and equipment operation.
- Resolved product issue through consumer testing.
- Documented and resolved Technical issues.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Worked alongside team to accomplish work goals according to schedule.
- Operated Type and Type machines to safely move Type materials.
- Managed loading and unloading of routine Type shipments, maintaining organized and secure materials to minimize damage.
- Contributed to team results in fast-paced Type environments.
- Constructed and broke down temporary retaining walls and scaffolding to support project needs.
- Loaded, unloaded and moved material to and from storage and production areas.
- Worked with speed and accuracy to consistently meet production standards.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Emptied trashcans and transported waste to collection areas.
- Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
- Drove team revenue totals by bringing in over $Amount in sales.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Recommended Product or Service to customers, thoroughly explaining details.
- Worked alongside team to accomplish work goals according to schedule.
- Managed loading and unloading of routine Type shipments, maintaining organized and secure materials to minimize damage.
- Contributed to team results in fast-paced Type environments.
- Loaded, unloaded and moved material to and from storage and production areas.
- Actively attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
- Worked with speed and accuracy to consistently meet production standards.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
- Answered constant flow of customer calls with up to Number calls in queue per minute.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Recommended Product or Service to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
Central High School - 39 Bluff St ,
NOrtheast Iowa Community College - Dubuque Ia,
- Minored liberal arts
- Graduated with 2.0 GPA
Career readiness skills test
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School Attended
- Central High School
- NOrtheast Iowa Community College
Job Titles Held:
- Laborer
- Customer Service Representative
- Laborer
- Customer Service Representative
Degrees
- Diploma
- Associate of Applied Science
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