Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dynamic and motivated professional Laboratory Information Systems Manager, with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals

  • ITILv3 Certified
  • Cerner PathNet
  • IBUS Expert
  • Data Integration and Laboratory Instrumentation
  • Relationship-Building
  • Leadership
  • Teambuilding
  • Excellent work ethic
  • Troubleshooting
  • Customer service
  • Planning and Coordination
  • Compassion
  • Detail Oriented
Work History
Laboratory Information Systems Manager, 09/2018 - Current
Chicago Board Options Exchange Lenexa, KS,
  • Professional engagement with other leaders at all levels and within all areas of clinical, application, and technical departments of integrated, multi-facility hospital system at Emory Healthcare
  • Lead development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
  • Oversee development and implementation of improvements to end user support.
  • Lead and assist with Cerner upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Lead and Coordinate system wide downtime planning meetings for 7 Emory Healthcare Sites, resulting in improved communication with Nursing Staff, resulting smoother recovery efforts for laboratories and direct care providers.
  • Review and assess architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Work closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Interviewed, hired, trained and mentored 10 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention 85%.
  • Lead employee relations through effective communication, coaching, training and development.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Laboratory Application Analyst III, 03/2016 - 09/2021
Emory Healthcare City, STATE,
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Supported daily operations of 300 CoPath Tickets, 25 PathNet Tickets and system maintenance procedures, including system performance and reliability testing.
  • Completed 52 Projects, including core Cerner systems as well as numerous 3rd party applications and instruments, along with 5 CoVid related interfaces which decreased turnaround time of results by 50%.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Evaluated and adopted new technologies to address changing industry needs and evaluated need for improved processes to handle data during pandemic.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance, through creating LIS Project Portfolio and Knowledgebase in QuickBase.
Network Engineer, 12/2013 - 01/2016
Verizon Telematics City, STATE,
  • Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Managed and administered load balancing tasks for Verizon Connected cars and networks, routing and shaping traffic to reduce service interruptions and network strain utilizing Cisco Technology.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for all network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Network Engineer/Project Manager/Senior Application Analyst, 03/1XXX - 04/2013
McKesson Corporation City, STATE,
  • Managed over 550 Virtual Private Networks resulting in 95% uptime statistics for our Health Care Customers
  • Guided organizational technology strategy and roadmaps.
  • Exceptional ability in area of Tier 2 Networking with exposure to Cisco Network Technology and Checkpoint
  • Supported over 600 Customers and 41 health care applications in after hours support center environment
  • Developed Tier 1 training program for knowledge transfer from Tier 2 to Tier 1 resulting in transfer of 10% of Tier 2 work to Tier 1.
  • Decreased amount of after hours calls by approximately 40% through development of knowledgebase.
  • Supervised 5 Network Team members for 2 years after sudden loss of team manager. Served as single point of contact for all escalations.
  • Managed team schedules and after hours on call schedule
  • Closely collaborated with project members to identify and quickly address problems.
  • Support Laboratory Product for McKesson Corporation (HBO & Company)
Bachelor of Science: Medical Technology, Expected in
Virginia Commonwealth University - Richmond, VA
: , Expected in
McKesson Leadership Academy - Atlanta, GA,
: , Expected in
Emory Leadership Training - Atlanta, GA,
Naval Officer: Military Tactics And Strategy, Expected in
Officers Training School - Newport Rhode Island,
  • MT - Medical Technologist (ASCP)

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School Attended

  • Virginia Commonwealth University
  • McKesson Leadership Academy
  • Emory Leadership Training
  • Officers Training School

Job Titles Held:

  • Laboratory Information Systems Manager
  • Laboratory Application Analyst III
  • Network Engineer
  • Network Engineer/Project Manager/Senior Application Analyst


  • Bachelor of Science
  • Naval Officer

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