Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Talented Sales Representative with excellent lead generation potential and more than six years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert Quicken and Microsoft Word, Excel, and Powerpoint user with skills in lead optimization and customer problem-solving. Seeking office position and/or customer service sales position

Skills
  • Retail sales customer service
  • Customer Service
  • Customer Contact and relations
  • Data Entry and Microsoft Office expertise
  • Product Sales expertise
  • Retail industry
  • Organizational strengths
  • Store maintenance and team player
  • Business development understanding
Education
Lake Placid High School Lake Placid, FL Expected in 06/2013 High School Diploma : - GPA :
  • Professional development completed in MICROSOFT BUSINESS and skilled in Microsoft Word, Excel and Powerpoint.
  • Professional development completed in BUSINESS ASSOCIATION.
  • Coursework in Geometry, Trigonometry, College Algebra.
  • Coursework in Human Geography, American History, World History, Advanced U.S Government, Advanced U.S Politics and Economics.
  • Coursework in Biology, Advanced Chemistry and Advanced Physics
  • Coursework in Advanced Literature, Composition and Speech
  • Professional fluent development completed in Spanish I,II, and College Foreign Language
  • Recipient of PIP Scholarship
  • Recipient of NHS Scholarship
  • Member of SGA, ROTARY CLUB, FFLA, FBLA
  • Member of Senior National Honor's Society
  • Member of Junior National Honor's Society
  • Graduated with 3.5 GPA
Work History
Domino's Pizza - Labor Worker
Edmonds, WA, 07/2013 - 11/2013
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
  • Used radios and hand signals to coordinate communication between fork lift operators and ground workers
  • Operated fast pasted line bands and fast rotating core machine equipment to move materials and promote job efficiency
  • Collected salt intake and lab measurements and marked locations as part of project preparations
  • Worked independently in fast-paced environment while meeting productivity and quality expectations
  • Directed traffic away from hazardous locations, protecting team members and general public by using a diverse amount of safety signs and following companies code procedures
  • Learned how to complete labor task and operating machines with minimal supervision to contribute to project success
  • Efficiently prepared job sites by removing debris and setting up materials and tools
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
  • Maintained facilities, equipment and tools to ensure operational readiness, safety and cleanliness
  • Measured dimensions of finished workpieces to ensure conformance to specifications, using precision measuring instruments, templates and fixtures
  • Loaded, unloaded and moved material to and from storage and production areas
  • Performed general housekeeping and cleaning tasks, including, sweeping, moping, shoveling, squeegeeing and power washing
William's Farms - Labor Worker
City, STATE, 07/2014 - 11/2014
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
  • Gathered and disposed of work site debris to remove safety hazards and boost team productivity
  • Operated machine lifts and general equipment to move materials and promote job efficiency
  • Worked independently in fast-paced environment while meeting productivity and quality expectations
  • Directed traffic away from hazardous locations, protecting team members and general public by using safety cones and signs
  • Learned how to complete distribution and sorting with minimal supervision to contribute to project success
  • Efficiently prepared job sites by removing debris and setting up materials and tools
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
  • Maintained facilities, equipment and tools to ensure operational readiness, safety and cleanliness
  • Loaded, unloaded and moved material to and from storage and production areas
  • Performed general housekeeping and cleaning tasks, including, sweeping, moping, and power washing
  • Measured total weight value of finished workpieces to ensure conformance to specifications, using precision measuring instruments and operating machines
Expo Used Appliances - Customer Service Representative
City, STATE, 02/2015 - Current
  • Responded to customer requests for specific products, services and company information
  • Drove team revenue totals by bringing in over $2,000 in sales per week
  • Recommended top name appliance brands to customers, thoroughly explaining details
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Entered customer interaction details in Quicken, Microsoft Word, and Microsoft Excel to track requests, document problems and record solutions offered
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 99% decrease in cancellations
  • Consulted with outside parties such as Acima and Okinus financing companies to resolve discrepancies and create effective solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants depending on their specific preferences
  • Educated customers on promotions to enhance sales
  • Regularly exceeded daily sales and product add-on quotas
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Boosted sales revenue by skillfully promoting a wide variety of diverse appliances and their description options
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Compiled customer feedback and recommended service delivery improvements to management
  • Provided information to customers regarding Expo Used Appliances's loyalty programs and helped to open and activate new accounts using Expo Used Appliances most trusted finance companies, therefor, creating and increasing more sales toward the business
  • Cultivated customer loyalty, promoted repeat customers and improved sales
Kayla's Diaper Cake Creations - Independent Business Owner
City, STATE, 09/2017 - Current
  • Input income and expense details into Microsoft Word and Excel to track business finances and address variances
  • Kept all building areas and equipment functional and well-organized to promote business performance
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Consulted with customers to assess needs and propose solutions depending on the situation
  • Demonstrated products and specific features at customer locations and special events such as annual craft fairs
  • Proactively managed client correspondence and recorded all tracking and communications by keeping a record of all receipts and messages
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Branded products through effective salesmanship and maintained long-term relationships with clients
  • Addressed each customers' needs and wants to recommend suitable product options
  • Exceeded 2019 sales goals by 95% through selling over $5,000 worth of different products and services throughout the 2019 year period
  • Increased customer satisfaction rates by 100% through effective quoting and customer service
  • Serviced existing accounts on regular basis to maximize revenue
  • Coordinated trade shows and created marketing collateral to reach greater potential customers by marketing online and local
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences
  • Acquire new customers on a week to week biases, generating more sales
  • Quoted prices, listed terms and included product information in customer estimates
  • Updated sales strategies and marketing channels to increase overall profitability by 100%
  • Informed customers about product benefits, information and pricing resulting in wide amount of sales
  • Enhanced success of advertising strategies by boosting engagement through social media on Facebook, Instagram and other digital marketing approaches
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used Microsoft Word to create business letters and documents.
  • Collaborated with team of five co workers from my current employment in the development of 2019 Expo Used Appliances Christmas Parade float.
  • Documented and resolved many customer dissatisfaction complaints which led to the results of a changed mindset and positive outlook of Expo Used Appliances and their products.
  • Increased sales 95% during the year of 2019 for my personal home based business, Jessica's Diaper Cake Creations.
  • Product Promotion - Up-sold products and motivated customers to purchase products from local and outsources using social media and website.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Managed more than five customers during demanding sales events in an effective and gracious manner by myself.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.

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Resume Overview

School Attended

  • Lake Placid High School

Job Titles Held:

  • Labor Worker
  • Labor Worker
  • Customer Service Representative
  • Independent Business Owner

Degrees

  • High School Diploma

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