Talented Sales Representative with excellent lead generation potential and more than six years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert Quicken and Microsoft Word, Excel, and Powerpoint user with skills in lead optimization and customer problem-solving. Seeking office position and/or customer service sales position
Skills
Retail sales customer service
Customer Service
Customer Contact and relations
Data Entry and Microsoft Office expertise
Product Sales expertise
Retail industry
Organizational strengths
Store maintenance and team player
Business development understanding
Education
Lake Placid High SchoolLake Placid, FLExpected in 06/2013 – –High School Diploma: - GPA:
Professional development completed in MICROSOFT BUSINESS and skilled in Microsoft Word, Excel and Powerpoint.
Professional development completed in BUSINESS ASSOCIATION.
Coursework in Geometry, Trigonometry, College Algebra.
Coursework in Human Geography, American History, World History, Advanced U.S Government, Advanced U.S Politics and Economics.
Coursework in Biology, Advanced Chemistry and Advanced Physics
Coursework in Advanced Literature, Composition and Speech
Professional fluent development completed in Spanish I,II, and College Foreign Language
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
Used radios and hand signals to coordinate communication between fork lift operators and ground workers
Operated fast pasted line bands and fast rotating core machine equipment to move materials and promote job efficiency
Collected salt intake and lab measurements and marked locations as part of project preparations
Worked independently in fast-paced environment while meeting productivity and quality expectations
Directed traffic away from hazardous locations, protecting team members and general public by using a diverse amount of safety signs and following companies code procedures
Learned how to complete labor task and operating machines with minimal supervision to contribute to project success
Efficiently prepared job sites by removing debris and setting up materials and tools
Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
Maintained facilities, equipment and tools to ensure operational readiness, safety and cleanliness
Measured dimensions of finished workpieces to ensure conformance to specifications, using precision measuring instruments, templates and fixtures
Loaded, unloaded and moved material to and from storage and production areas
Performed general housekeeping and cleaning tasks, including, sweeping, moping, shoveling, squeegeeing and power washing
William's Farms - Labor Worker City, STATE, 07/2014 - 11/2014
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
Gathered and disposed of work site debris to remove safety hazards and boost team productivity
Operated machine lifts and general equipment to move materials and promote job efficiency
Worked independently in fast-paced environment while meeting productivity and quality expectations
Directed traffic away from hazardous locations, protecting team members and general public by using safety cones and signs
Learned how to complete distribution and sorting with minimal supervision to contribute to project success
Efficiently prepared job sites by removing debris and setting up materials and tools
Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
Maintained facilities, equipment and tools to ensure operational readiness, safety and cleanliness
Loaded, unloaded and moved material to and from storage and production areas
Performed general housekeeping and cleaning tasks, including, sweeping, moping, and power washing
Measured total weight value of finished workpieces to ensure conformance to specifications, using precision measuring instruments and operating machines
Expo Used Appliances - Customer Service Representative City, STATE, 02/2015 - Current
Responded to customer requests for specific products, services and company information
Drove team revenue totals by bringing in over $2,000 in sales per week
Recommended top name appliance brands to customers, thoroughly explaining details
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Entered customer interaction details in Quicken, Microsoft Word, and Microsoft Excel to track requests, document problems and record solutions offered
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 99% decrease in cancellations
Consulted with outside parties such as Acima and Okinus financing companies to resolve discrepancies and create effective solutions
Offered advice and assistance to customers, paying attention to special needs or wants depending on their specific preferences
Educated customers on promotions to enhance sales
Regularly exceeded daily sales and product add-on quotas
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Boosted sales revenue by skillfully promoting a wide variety of diverse appliances and their description options
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Answered customer telephone calls promptly to avoid on-hold wait times
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Compiled customer feedback and recommended service delivery improvements to management
Provided information to customers regarding Expo Used Appliances's loyalty programs and helped to open and activate new accounts using Expo Used Appliances most trusted finance companies, therefor, creating and increasing more sales toward the business
Cultivated customer loyalty, promoted repeat customers and improved sales
Kayla's Diaper Cake Creations - Independent Business Owner City, STATE, 09/2017 - Current
Input income and expense details into Microsoft Word and Excel to track business finances and address variances
Kept all building areas and equipment functional and well-organized to promote business performance
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Consulted with customers to assess needs and propose solutions depending on the situation
Demonstrated products and specific features at customer locations and special events such as annual craft fairs
Proactively managed client correspondence and recorded all tracking and communications by keeping a record of all receipts and messages
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Branded products through effective salesmanship and maintained long-term relationships with clients
Addressed each customers' needs and wants to recommend suitable product options
Exceeded 2019 sales goals by 95% through selling over $5,000 worth of different products and services throughout the 2019 year period
Increased customer satisfaction rates by 100% through effective quoting and customer service
Serviced existing accounts on regular basis to maximize revenue
Coordinated trade shows and created marketing collateral to reach greater potential customers by marketing online and local
Kept detailed records of inventories, completed sales and customer information to enhance customer experiences
Acquire new customers on a week to week biases, generating more sales
Quoted prices, listed terms and included product information in customer estimates
Updated sales strategies and marketing channels to increase overall profitability by 100%
Informed customers about product benefits, information and pricing resulting in wide amount of sales
Enhanced success of advertising strategies by boosting engagement through social media on Facebook, Instagram and other digital marketing approaches
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Used Microsoft Word to create business letters and documents.
Collaborated with team of five co workers from my current employment in the development of 2019 Expo Used Appliances Christmas Parade float.
Documented and resolved many customer dissatisfaction complaints which led to the results of a changed mindset and positive outlook of Expo Used Appliances and their products.
Increased sales 95% during the year of 2019 for my personal home based business, Jessica's Diaper Cake Creations.
Product Promotion - Up-sold products and motivated customers to purchase products from local and outsources using social media and website.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Managed more than five customers during demanding sales events in an effective and gracious manner by myself.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
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