Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in English and Spanish.

Skills
  • Maintenance and repair
  • Demolition
  • Hand and power tools
  • Production assistance
  • Inventory stocking
  • Loading and unloading procedures
  • Customer relations
  • Maintenance understanding
  • Safety behaviors expertise
  • Standard operating procedures understanding
  • Hand tool operations
  • Materials handling
  • Planning
  • Project planning
  • Multitasking
  • Reliable and trustworthy
  • Spanish translation
  • Customer support
  • Payment processing
  • Database maintenance
  • Product organization
  • Stockroom procedures
  • Credit card payment processing
  • Shipping and receiving understanding
  • Quality assurance controls
  • Quality control
  • Store maintenance
  • High-energy attitude
  • Inbound and Outbound Calling
  • Senior leadership support
  • Able to lift 25 pounds
Experience
11/2012 to Current
Labor Worker Tire Kingdom Delray Beach, FL,
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Provided industry insight to coworkers to assist work completion.
  • Set up equipment to maintain worksite productivity.
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Adhered to all standard operating procedures and complied with safety and quality processes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Operated machinery, managed raw material and logged production data.
  • Greeted customers and offered immediate assistance.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
01/2010 to 10/2011
Store Manager Community Health System Portage, MI,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Established and exceeded organizational performance and individual performance goals.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Identified and communicated to management regarding areas needing additional training.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Created effective training course objectives, course content and all materials.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Effectively trained instructors and supervisors on techniques for managing employees.
03/2006 to 01/2011
Manager Community Healthlink, Inc. Fitchburg, MA,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Assembled action item roadmaps to detail initiatives and provide insight into reporting for budgeting and planning specifics.
02/2005 to 08/2005
Medical Assistant Nephrology And Endocrine City, STATE,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Measured patient peak flows to improve workflow efficiency.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Helped residents achieve program goals and increase independence.
Education and Training
Expected in 05/2005
Certified M.A. : Medical Assistant/ Phlebotomy
The Academy of Healing Arts - Las Vegas, NV
GPA:
Expected in 04/2006
Management Course: Management Information Systems
Clovis Community College - Clovis, NM
GPA:
Expected in 04/2006
Management Course: Business Management
Clovis Community College - Clovis, NM
GPA:

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Resume Overview

School Attended

  • The Academy of Healing Arts
  • Clovis Community College
  • Clovis Community College

Job Titles Held:

  • Labor Worker
  • Store Manager
  • Manager
  • Medical Assistant

Degrees

  • Certified M.A.
  • Management Course
  • Management Course

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