Labor Relations Specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Senior disciplined professional with proven success in leadership, operational excellence and organizational development. Recognized for inspiring management team members to excel and encouraging creative work environments. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Dedicated hands-on manager offering more than 20 years' experience assisting with interviewing, orientation, training, collective bargaining, including resolving conflicts and mediating talks. Persuasive negotiator, talented organizer and complex problem-solver.
Skills
Grievance handling
Policy interpretation
Organization
Communications
Budgeting
Contract negotiations
Training development
Relationship development
MS Office, SAP, Kronos
Problem resolution
Expense Reporting
Office administration
Work History
02/2020 to 04/2020Labor Relations SpecialistDezurik | Sartell, MN,
Provided oversight and ensured compliance as it related to day-to-day administration of the collective bargaining agreements with over 500 Union-represented employees.
Performed analysis of labor metrics for HR Manager.
Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
Interpreted and advised on labor relations policies and previously negotiated agreements.
02/2019 to 01/2020Office ManagerSbm Management | Sanford, NC,
Responsible for over-sight and direction of all front office, intake and administrative support functions for all outpatient facilities Oversees requests for medical documents, insurance inquiries, prior authorizations and current verifications/updates of customer health insurances.
Strategic trainer on new EHR implementation.
Improved office operations by automating client correspondence, record tracking and data communications.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Coordinated special projects and managed schedules.
12/2017 to 12/2018Labor Relations Specialist Dezurik | Redmond, WA,
Provided oversight and ensured compliance as it related to day-to-day administration of the collective bargaining agreements with over 500 Union-represented employees.
Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
Interpreted and advised on labor relations policies and previously negotiated agreements.
Oversaw investigations into discrimination, sexual harassment or other workplace claims.
Educated front line Managers on contract procedures, administration and interpretation.
Conducted annual Ethics Training for over 500 shop floor employees.
Interviewed applicants for hourly bargaining unit positions. Executed marketing program for Job Fair designing billboards, banners, flyers, street signs and recruitment cards.
Cross trained for HR Specialist position. Performed analysis of labor metrics for HR Manager for overtime analysis which resulted in negotiations for schedule changes to better utilize labor force.
09/1998 to 10/2017Business Manager IICity Of Atlanta, Ga | Atlanta, GA,
Business Manager for 3 Distribution Centers across Ohio and Pennsylvania that collectively employed 375 people and delivered 13.7million cases annually.
Responsible for annual budgeting for 5 Ohio locations to include monthly operational expenses, annual labor, and forecasting.
Streamlined Distribution Center operations and budgeted effectively to decrease spending by 3%.
Managed a 20-member team across multi-state operations.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Kept operations in compliance with federal and state laws, industry regulations and SOX requirements.
Oversaw Human Resources activities by leading recruiting, selection, employee relations, payroll and benefits administration.
Member of the negotiation team for union contracts for multiple facilities in Ohio and Pennsylvania.
Spearheaded charitable involvement with the Youngstown Boys & Girls Club, Rescue Mission of Mahoning Valley, American Cancer Society and other charity organizations.
Education
Expected in Bachelor of Science | Business Administration, ManagementYoungstown State University, Youngstown, OhioGPA:
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