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labor control manager resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Result-driven professional with proven management experience. Accomplished in determining most optimal operational practices, achieving and ensuring smooth operations. Successful at fostering collaboration and communication between employees, managers and union representatives. Able to build consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature.

Skills
  • Project Management
  • Analytical
  • Process Improvements
  • Budgeting
  • Verbal & Written Communication
  • Critical Thinking
  • Decision Making
  • Leadership
  • Client/Vendor Relations
  • Customer Relations
  • Auditing
  • Billing
  • Budgeting
  • Budgets
  • Contracts
  • Critical Thinking
  • Customer Relations
  • Client
  • Database
  • Decision Making
  • Documentation
  • ISO
  • ISO9000
  • Leadership
  • Materials
  • Meetings
  • Personnel
  • Process Improvement
  • Processes
  • Project Management
  • Quality
  • Reporting
  • Safety
  • Sales
  • Scheduling
  • Spreadsheets
  • Staffing
  • Troubleshoot
  • Vendor Relations
  • Written Communication
  • Training leadership
  • Time management
  • Communication
  • Problem resolution
  • Organizational skills
  • Team building
  • Union consultation
  • Contract interpretation
Experience
02/2015 to 06/2020 Labor Control Manager Brown University | Providence, RI,
  • Manage union and vendor contracts relevant to assigned cities or regions.
  • Manage show site on-call labor and union labor activities.
  • Launched show site labor in a cost-effective manner adhering to union work rules.
  • Manage documentation requirements and communicate to leads.
  • Assign staff, union labor, vendor labor to events and assist in resolving scheduling conflicts.
  • Communicate with Sales and Operations labor requirements and labor specifications.
  • Ability to oversee budgeting, reporting, planning, and auditing.
  • Trained [Job title]s on how to interpret and administer labor contracts.
  • Advised on all aspects of labor and employment law relating to [Industry] operations.
  • Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Researched disciplinary and grievance issues and recommended optimal courses of action.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved profit margins by streamlining operations and workflow.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
10/2013 to 01/2015 Event Manager Edlen Electric Exhibition Services | City, STATE,
  • Manage events and ensuring deadlines and budgets are adhered to.
  • Manage Pre-Show; process orders, contact exhibitors, update database, produce work orders.
  • Review event bills for accuracy, and approve payment.
  • Execute and manage collections on unpaid orders, troubleshoot and resolve exhibitor issues.
  • Manage labor and productivity tracking and reporting process improvement results.
  • Run Report for final payments, collect unpaid orders.
  • Recommend appropriate items and direct or lead customers to selection of electrical needs.
  • Proactively contacted customers to assist with product needs.
  • Maintained close communication with clients to mitigate service issues.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
  • Attended and participated in industry events.
  • Prepared, monitored, and maintained event budgets.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Oversaw coordination and management of client event itineraries by implementing [Type] process.
  • Selected event materials which aligned with clients' requests and vision.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Coordinated vendors, timelines and budgets for events.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Assessed events planning services and related costs.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
01/2012 to 10/2013 Operation Supervisor, GES – Global Experience Specialist GES Exposition Services | City, STATE,
  • Skilled at defining problems and generate solution or opportunity for solution.
  • Demonstrated operation process improvement opportunities in the post-show meetings.
  • Manage show cost and departmental overheads cost.
  • Manage all operations involving Union personnel within the guidelines.
  • Develop plans for assigned shows to ensure planned labor and show margins are met or exceeded.
  • Plan Labor Costs, Show Purchases, and Equipment Rental costs.
  • Assist in the development of revenue projections.
  • Process billing and documentation of materials, labor, and rental equipment.
  • Responsible for compliance of OHSA, DOT and Safety Requirements.
  • Coordinate activities with Convention Center, vendor and logistic carriers.
  • Manage labor calls and staffing plans.
  • Assist in show labor analysis.
  • Manage labor and productivity tracking and reporting processes.
  • Manage all operations involving Union personnel within the guidelines.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Managed supply chain and monitored all logistics functions for company.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Adhered to operational schedules by monitoring [Timeframe] performance indicators.
  • Aligned operational boundaries between processes and production demands.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
09/2007 to 12/2011 Quality Assurance/Safety Technician Atlantic Painting Co., Inc | City, STATE,
  • Review construction documents, contracts and specifications for FTA and ISO Standards.
  • Develop and Manage Policy and Procedures for ISO9000 and FTA regulations.
  • Manage and Audit Companies Quality system.
  • Manage Safety Program and train union workers on safety.
  • Develop spreadsheets to track contractors, bid logs, employees, training, safety hours.
  • Process Improvement projects.
  • Solved process compliance issues with operations teams using [Technique].
  • Conducted quality control procedures from raw material stage to finished product.
  • Performed internal audits of factory systems and protocols.
  • Assisted with development and implementation of new quality monitoring protocols.
  • Managed site calibration matrix for [Type] equipment.
  • Maintained accurate records for trials being performed.
Education and Training
Expected in 1999 to to Bachelor of Arts | Business Administration Lewis University, Romeoville, IL GPA:

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Resume Overview

School Attended

  • Lewis University

Job Titles Held:

  • Labor Control Manager
  • Event Manager
  • Operation Supervisor, GES – Global Experience Specialist
  • Quality Assurance/Safety Technician

Degrees

  • Bachelor of Arts

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