lab tech resume example with 9 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Reliable individual with skills and experience as Lab Technician. Smart and committed to job well done and offering exceptional drive. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Grasps company initiatives quickly as CSR, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Skills
Quality control monitoring Quality control Database Management Lab equipment maintenance Report Preparation Performance Monitoring Sales Scheduling Sales Goals Client Needs Assessment Guest Services Account Management Professional Telephone Voice Call Select Communication Systems Customer Complaint Resolution Troubleshooting Technical Issues Telemarketing Expertise Product Knowledge Appointment Setting Call Volume Analysis New Product Information Insurance Knowledge Prospecting Clients Quality Management Technical Support Product Sales Customer Accounts Management Telecommunications Billing Inquiries Order Fulfillment Inbound and Outbound Calling Sales expertise Credit card processing Report preparation Complaint resolution International sales support Stocking and replenishing Recordkeeping strengths Administrative support Good listening skills Stock management Key holder experience Shipping procedures understanding Receiving support Account management Creative problem solving Service standard compliance Warehousing functions Strategic sales knowledge POS systems expert Money handling abilities Retail materials management Key stakeholder relationship building Professional telephone demeanor Training development aptitude Retail store support
Experience
08/2018 to 02/2020Lab TechSt. Elizabeth Healthcare | Williamstown, KY,
Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Calibrated and adjusted equipment to achieve quality production.
Inspected finished products for quality and adherence to customer specifications.
Followed job order for product specifications, dimensions, tolerances and sequence of operations.
02/2019 to 12/2019Customer Service RepresentativeForsyth County, Georgia | Cumming, GA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reviewed and resolved differences between accounting information and cash drawer.
Educated customers on promotions to enhance sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers with special services, account updates and promotional options.
Answered questions about store policies and concerns to support positive customer experiences.
Checked prices for customers and processed items sold by scanning barcodes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Assisted customers by answering questions and fulfilling requests.
Reviewed weekly sales circulars and monitored price changes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Counted cash in register drawer at beginning and end of shift.
04/2017 to 07/2018Crew LeaderDelray Beach, Florida | Delray Beach, FL,
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Planned team-building exercises to increase employee performance and job satisfaction.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Anticipated customers' questions and complaints and skillfully handled any concerns.
Stayed in constant communication with dispatching team to quickly respond to delivery updates.
Verified orders prior to completing deliveries to avoid customer complaints.
Performed pre-delivery vehicle preparation, monitored technical equipment and processes and followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote efficiency and food and service quality.
Secured food to prevent loss and maintain freshness during transport.
Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
Presented customers with bills and receipts to collect payment for items delivered.
Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Collaborated with customer service teams and management to resolve order issues or customer complaints.
Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
Processed payments by accepting cash, checks and credit and debit card payments.
Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
Logged hours, mileage and order-related activities with company's app to maintain detailed records.
Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
08/2010 to 11/2016Customer Service RepresentativeFredbeans | Boyertown, PA,
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Educated customers on company systems, form completion, and access to services.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Contributed to company achieving and holding industry-leading customer service ratings.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Automated processes to manage remote network.
Promoted available products and services to customers during service, account management and order calls.
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Maintained user account data by initiating account access and establishing in database.
Responded to customer requests for products, services and company information.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education and Training
Expected in 06/2016 to to Associate of Arts | Graphic DesignUniversity Of Phoenix, Tempe, AZGPA:
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