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Kiosk Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in Wireless industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Skills
  • Team Building , Motivates others
  • Driving results, Hiring and developing
  • Leadership development, Customer Service
  • Store growth planning, Driving business growth
  • Problem Resolution, High-energy attitude
  • In-depth understanding of how businesses work and make money.
  • Promotes a sense of urgency and establishes and enforces induvial accountability in the team.
  • Works with people to establish explicit performance standards.
  • Creates a positive and motivating working environment
  • Makes people feel that their contributions are visible and valued.
  • Business development understanding.
  • Configuring devices
  • Strong leadership skills, with the ability to coach and mentor others
  • Installing equipment
  • Structures the work so it aligns with peoples goals and motivators
  • Empowers others
  • Directs work
  • Attracts top talent
  • Finds the right talent to meet the groups needs.
Education and Training
California State University - Channel Islands Camarillo, CA Expected in 03/2009 High School Diploma : - GPA :
Certifications
  • Apple Certified Associate (ACA)
  • ASE
  • Salesforce
Experience
Home Depot - District Manager
Duxbury, MA, 10/2018 - Current
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Oversaw store merchandising, brand exposure and product availability.
  • Performed research to maintain knowledge of competition within district.
  • Worked with direct reports to develop and implement action plans, improving operating results.
Amerifleet - Territory Sales Manager
Chicago, IL, 05/2020 - 08/2020
  • Developed and implemented new sales strategies to update product lines.
  • Expedited resolutions to correct customer problems and complaints.
  • Trained team members on customer service strategies and techniques.
  • Educated customers on product features and use to provide optimal service.
  • Trained staff members on effective sales techniques, boosting individual and group goal attainment.
  • Researched and analyzed data and reports to identify trends and optimal sales strategies.
  • Discovered sales opportunities by showcasing products and services to interested clients.
The Reformation - Kiosk Manager
Seattle, WA, 11/2017 - 05/2020
  • Working for 4 different carriers (Verizon, T-Mobile, AT&T, Sprint) and OEM's (Apple, Samsung, LG, Motorola).
  • Always thinking outside the box to help the company grow as a team.
  • Consistently meeting or exceeding sales and performance expectations in each location, including personal and team sales goals
  • Set aggressive goals and has high standards.
  • Persist in the face of challenges and setbacks.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Increased YOY sales and grow margins effectively
  • Hired, trained, supervised and motivated team of 5-25 retail professionals to provide knowledgeable and fast service to every guest.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Holds team members accountable to all performance standards, minimizing or eliminating performance gaps with a sense of urgency, and partners with
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Writes compliant schedules for team members
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
AutoZone - Sales Representative
City, STATE, 01/2016 - 10/2017
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Helped the customer lower monthly bill.
  • Analyzing account making sure i took care of that customer for future business
  • Build a customer base for future referral or future business
  • Took care of inventory count, money drops, ordering sim cards
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Company Name - Store Manager
City, State, 02/2010 - 11/2015
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
  • Maintained parts system with current order and sales data.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
Accomplishments
  • Named "Employee of the Year" in 2019,2020
  • #1 in the nation for the past 6 months WA
  • #1 in all 2019 in both personal and store WA
  • #1 in the nation for Sprint for gross adds the month of February and March
  • #1 in Square trade ever attached in a month
  • #1 for Verizon YOY in 2020 increase in LA district at 77% YOY
  • Recognition from the VP of Wireless Advocates
  • Recognition from the VP, National retail
  • Recognition from the regional manger of Sprint ,Verizon , T-Mobile
language

English, Spanish

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Resume Overview

School Attended
  • California State University - Channel Islands
Job Titles Held:
  • District Manager
  • Territory Sales Manager
  • Kiosk Manager
  • Sales Representative
  • Store Manager
Degrees
  • High School Diploma