Highly enthusiastic customer service professional with 8 years client interface experience. Two years junk removal / moving experience.
Maintained accurate specifications for each project.
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Processed shipment documents neatly and efficiently for each load.
Hooked and unhooked trailers from the tractor and converter dollies.Loaded and unloaded trailers with mechanical freight handling equipment.
Submitted reports on the condition of the truck at the end of each trip.
Delivered customer orders to homes and places of business within established time frames.
Unloaded, picked, staged and loaded House hold items for shipping.
Quickly unloaded product shipments and stocked freezers.
Took initiative to find extra tasks when scheduled duties were completed.
Worked well with teammates and openly invited coaching from the management team.
Followed all established restaurant practices and procedures.
Provided accurate and appropriate information in response to customer inquiries.
Confirmed that appropriate changes were made to resolve customers' problems.
Up sold prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Recorded customer orders and repeated them back in a clear, understandable manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
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