jr it support tech admin analyst resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Resourceful IT Technician offering 7 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Dameware and Microsoft Office, SharePoint, Office 365, etc.

  • Prepare Technical Documentation
  • Training and Development
  • Demonstrated Leadership
  • Effective Communication
  • Versed in Microsoft Office Tools,
  • WPM 60
  • SharePoint Workspace
  • Knowledge in Eden System
  • Metadata using ArcGIS 10.2 workshop
  • Implementation of Boss work order system
  • Trouble Shooting Technical Issues
  • Problem Solving, Multi-Tasking & Project Mgmt.
  • High Quality Customer Service
  • Excel, PowerPoint, Visio
  • ADS/OMD software application
  • Lenel ID system, Dameware
  • Crystal Report level 1 course
  • Public Records Management course
  • Highly organized
  • Troubleshoot Coban, OSSI/MCT & IRecord systems
  • CJIS Limited Access User Cert.
Jr IT Support Tech/Admin Analyst, 07/2014 - Current
New Leaf Community Markets, Inc. , ,
  • Maintain and support computer workstations, laptop, install, configure and upgrade hardware install, set up and support MS-Office applications
  • Troubleshoot and resolved complex hardware, software, and network related issues
  • Support access controls and audio/visual
  • Knowledge of Microsoft Windows, skilled in maintaining and troubleshooting computer operating systems for the Police Dept
  • Create and modify ID credentials in the Lenel System, review and download camera footage, Implement Boss work order system while also maintaining and assigning tickets,
  • Create flyers, documents software specification and configuration, document and
  • Maintain surplus inventory items
  • Maintains and monitors inventory of peripheral equipment
  • Manage, review, consolidate expenses and enter requisitions for a $1.3 million budget
  • On-Call Tech for the Police dept.
  • Maintained records containing confidential, sensitive and vital organizational information.
  • Reviewed and analyzed departmental budgets to increase adherence.
  • Monitored and managed project deliverables, progress and budget utilization.
  • Interpreted personnel policies and procedures, utilizing findings to implement performance-driving improvements.
  • Evaluated operational processed for areas of deficiency and reported to inform decision-makers.
  • Implemented new administrative procedures for increased profitability.
  • Attended conferences to build professional network and represent organization.
Admin Assistant, 12/2015 - 02/2018
Ancher, Inc , ,
  • Created correspondence, prepared reports and documents, managed calendars to schedule appointments, prepared invoices
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Office Mgr/Service Dispatcher, 12/2011 - 12/2013
Delta, Serv City, STATE,
  • Scheduled and dispatched workers, arranged for necessary repairs in order to restore services and schedules
  • Conferred with customers or supervising personnel in order to address questions, problems, and requests for services or equipment
  • Provided administrative services for the President and VP of the company, managed spreadsheets, prepared statistical reports and maintained customer service satisfaction.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
Funds Management Support Specialist, 12/2008 - 12/2010
AncherServIRecordHDS/Funds Mgmt. Application Sup Spec City, STATE,
  • Performed regression testing and developing test cases for specific system functionalities, performed system analysis acting as liaison between development staff and clients,
  • reviewed and edited client documentation for both technical and business users, created instructional videos for clients based on system functionality
  • Conducted demonstrations on financial system, conducted training sessions for system, executed scripts on Oracle and
  • SQL databases and maintained customer service satisfaction.
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.
  • Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
  • Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
  • Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
  • Communicated with clients to discuss project milestones, provide status reports and answer questions.
  • Participated in software testing, writing test cases and scenarios to improve future training.
Education and Training
Bachelor of Science: Criminal Justice, Expected in
Florida Gulf Coast University - Fort Myers, FL
Status -

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Resume Overview

School Attended

  • Florida Gulf Coast University

Job Titles Held:

  • Jr IT Support Tech/Admin Analyst
  • Admin Assistant
  • Office Mgr/Service Dispatcher
  • Funds Management Support Specialist


  • Bachelor of Science

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