Ambitious and motivated employee with a suitable amount experience in sales and customer service. Hard working and eager to please with a can do attitude. Excellent communication skills and intuitive with understanding customer's wants and needs.Very proactive and an excellent addition to your team. Works excellent alone or in a team, goal driven, and also functions well under pressure and in fast paced environments. S KILLS Work well unsupervised Nearly five years of customer service experience Managerial experience Outgoing and friendly personality with a positive Experience handling money and running a cash attitude register (cash, checks, and debit or credit cards) Neat appearance Professional approach toward customers; able to Attentive and detail oriented make them repeat customers Early to work, punctual Efficient in taking inventory or ordering product Eager to learn
Basic Microsoft Software Skills (Microsoft Word, Dependable Powerpoint, and Excel) Extremely hard working
Responsible for opening and closing the store, such as: arming and disarming alarm systems, counting money, cleaning jewelry case glass, vacuuming floors, arranging jewelry cases, counting pieces of jewelry in safes, making sure counters and work spaces were tidy and in order.
Counting jewelry cases and assuring that every piece is accounted for.
Reviewing merchandising papers and assuring accuracy on various sale items.
Changing signage and brochures to current promotions, along with scanning individual jewelry pieces to certify their validity.
Processing transactions using the cash register and handle cash, checks, and credit or debit card purchases.
Welcoming guests into the store with a warm and professional demeanor.
Listening to the customer and trying to glean information as to why they are purchasing a piece of jewelry, their preferences, and who it's for.
Using a courteous manner in helping the guest look at pieces, while also giving other insightful options that they may not have thought of themselves.
Informing guests about their desired piece of jewelry.
Whether it be explaining the color, clarity, or carat of diamond they were considering, the quality of gold in the bracelet, or the characteristics of precious stones, I was in charge of making sure they had clear knowledge of what they were purchasing.
Promoting our personal credit card and its benefits, along with helping customers understand calculated monthly payments.
Also explained options such as layaway purchasing and helping the customer come to a conclusion of what type plan is best for them.
Cleaning and inspecting pieces of jewelry brought in.
Notifying a customer of a quality issue in their jewelry piece and what steps need to be taken in order to fix and preserve the piece.
Calling customers with follow up information on their jewelry piece and confirming when it has arrived back at the store and ready for pickup.
Making follow up calls and congratulating customers on a purchase, making sure they are pleased with a repair, or informing customers of upcoming promotions.
Taking large sums of money to the bank to be deposited, as well as going into the bank to retrieve receipt slips.
Coordinating transfers of jewelry pieces from various stores in order for our customers to view the piece in person.
Receiving and sending jewelry pieces to and from stores using company approved carriers.
Recording all send and received pieces into our records, including: tracking numbers and invoices, total pieces received, inputting pieces into our store inventory and placing pieces in the correct cases.