Reliable Maintenance Supervisor offering 5 years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved safety training. Quality-driven Maintenance Specialist offering 5 years of experience in supervisor roles. Committed to safety and efficiency with focus on providing teams with support and leadership to achieve goals. Skilled in minimizing production downtime via proper scheduling, inspection and troubleshooting. Prove history of expertise in identification and elimination of safety hazards. Enthusiastic Janitor Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of safety and efficiency and training in leadership to archive goals. Motivated to learn, grow and excel in team work.
Skills
Team management
Employee scheduling
Inventory replenishment
Customer service excellence
Performance monitoring
Communications
Interpersonal and written communication
Report writing and analysis
Complaint resolution
Strong verbal communication
Audit coordination
Audio translation service
Workplace safety
Safety and compliance
Staff training
Multidisciplinary team collaboration
Work History
05/2017 to Current
Janitorial SupervisorCompass Group Usa Inc – Texarkana, TX,
Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime 100%
Delegated tasks to carefully selected employees in alignment with resource management goals
Investigated and resolved customer complaints to foster satisfaction
Maintained daily facility operations
Supervised daily operations, including employee performance, preventive maintenance and safety
Coordinated daily workflow through task prioritization and concise scheduling
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Received incoming calls and messages and addressed or triaged phone requests
Supervised 16 employees, including scheduling, training, and performance monitoring
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Implemented improved training programs for maintenance employees
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Conducted training and change management processes to improve operations
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
Supervised and led employees to high performance levels in cross-functional matrix management structure
Provided guidance to management regarding project bids for onsite improvements
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
06/2012 to Current
Hospital Ronald MacDonald House VolunteerHilton Worldwide – Estero, FL,
Provided support and companionship to patients in need of assistance
Transported patients and helped with discharge procedures
Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter
Supervised production planning while using appropriate tools and analysis for smooth production output
Reported patient requests, concerns, and other observations to staff
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Developed and executed targeted relationship and account development strategy
Conducted inpatient comfort care rounds to promote patient satisfaction
Adhered to organization procedures and instructions to maintain safety
Maintained clean, neat and operational facilities to serve all program needs
Greeted visitors cheerfully and answered questions to offer quality customer service
Provided immediate responses to questions from volunteers
Worked with program supervisors to implement changes and better serve target groups
Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
09/2010 to 05/2017
Janitorial ServicesVeyo – Houston, TX,
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Developed and executed plans to monitor standard process adherence.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Worked on team of 2 staff members to service 2 buildings with 16 class rooms daily
Developed and implemented employee incentive programs to promote top performance
Supervised production planning while using appropriate tools and analysis for smooth production output
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors
04/2007 to 08/2009
Drive Thru Cashier KFC – City, STATE,
Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
Processed payments and counted change to complete transactions
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers
Promoted customer loyalty by efficiently handling food and service complaints
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
Assisted customers in choosing menu items by providing food complementing information
Provided product information and menu item explanation in consideration of dietary restrictions
Communicated menu item information and offered suggestions to promote featured products
Informed customers of regular deals or monthly specials, up selling 100% of orders
Assisted guests, including offering personable greetings and taking orders
Reduced customer wait times by quickly and efficiently operating customer window and sales register
Trained team members to prepare sandwiches and other items according to instructions
Organized work areas to foster efficiency and model exceptional kitchen etiquette
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
Cleaned food preparation areas, tools and equipment
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Education
Expected in 07/2010
High School Diploma: San Diego High School, San Diego - San Diego, CA, GPA:
Expected in 08/2013
Associate of Arts: Cosmetology California Hair Design Academy - Chula Vista, CA, GPA:
Expected in 2018
: General Studies San Diego City College - San Diego, CA GPA:
Expected in 2020
: Law Enforcement Administration San Diego Miramar College - San Diego, CA GPA:
Certifications
Certificate of appreciation for the Poverty Simulation Workshop At the Annual Meeting of the California Judges Association.
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