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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Reliable Maintenance Supervisor offering 5 years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved safety training. Quality-driven Maintenance Specialist offering 5 years of experience in supervisor roles. Committed to safety and efficiency with focus on providing teams with support and leadership to achieve goals. Skilled in minimizing production downtime via proper scheduling, inspection and troubleshooting. Prove history of expertise in identification and elimination of safety hazards. Enthusiastic Janitor Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of safety and efficiency and training in leadership to archive goals. Motivated to learn, grow and excel in team work.

Skills
  • Team management
  • Employee scheduling
  • Inventory replenishment
  • Customer service excellence
  • Performance monitoring
  • Communications
  • Interpersonal and written communication
  • Report writing and analysis
  • Complaint resolution
  • Strong verbal communication
  • Audit coordination
  • Audio translation service
  • Workplace safety
  • Safety and compliance
  • Staff training
  • Multidisciplinary team collaboration
Work History
05/2017 to Current
Janitorial Supervisor Compass Group Usa Inc Texarkana, TX,
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime 100%
  • Delegated tasks to carefully selected employees in alignment with resource management goals
  • Investigated and resolved customer complaints to foster satisfaction
  • Maintained daily facility operations
  • Supervised daily operations, including employee performance, preventive maintenance and safety
  • Coordinated daily workflow through task prioritization and concise scheduling
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Received incoming calls and messages and addressed or triaged phone requests
  • Supervised 16 employees, including scheduling, training, and performance monitoring
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Implemented improved training programs for maintenance employees
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Conducted training and change management processes to improve operations
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
  • Supervised and led employees to high performance levels in cross-functional matrix management structure
  • Provided guidance to management regarding project bids for onsite improvements
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
06/2012 to Current
Hospital Ronald MacDonald House Volunteer Hilton Worldwide Estero, FL,
  • Provided support and companionship to patients in need of assistance
  • Transported patients and helped with discharge procedures
  • Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Reported patient requests, concerns, and other observations to staff
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Developed and executed targeted relationship and account development strategy
  • Conducted inpatient comfort care rounds to promote patient satisfaction
  • Adhered to organization procedures and instructions to maintain safety
  • Maintained clean, neat and operational facilities to serve all program needs
  • Greeted visitors cheerfully and answered questions to offer quality customer service
  • Provided immediate responses to questions from volunteers
  • Worked with program supervisors to implement changes and better serve target groups
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
09/2010 to 05/2017
Janitorial Services Veyo Houston, TX,
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Developed and executed plans to monitor standard process adherence.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Worked on team of 2 staff members to service 2 buildings with 16 class rooms daily
  • Developed and implemented employee incentive programs to promote top performance
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors
04/2007 to 08/2009
Drive Thru Cashier KFC City, STATE,
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
  • Processed payments and counted change to complete transactions
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
  • Assisted customers in choosing menu items by providing food complementing information
  • Provided product information and menu item explanation in consideration of dietary restrictions
  • Communicated menu item information and offered suggestions to promote featured products
  • Informed customers of regular deals or monthly specials, up selling 100% of orders
  • Assisted guests, including offering personable greetings and taking orders
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register
  • Trained team members to prepare sandwiches and other items according to instructions
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Cleaned food preparation areas, tools and equipment
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Education
Expected in 07/2010
High School Diploma:
San Diego High School, San Diego - San Diego, CA,
GPA:
Expected in 08/2013
Associate of Arts: Cosmetology
California Hair Design Academy - Chula Vista, CA,
GPA:
Expected in 2018
: General Studies
San Diego City College - San Diego, CA
GPA:
Expected in 2020
: Law Enforcement Administration
San Diego Miramar College - San Diego, CA
GPA:
Certifications

Certificate of appreciation for the Poverty Simulation Workshop At the Annual Meeting of the California Judges Association.

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Resume Overview

School Attended

  • San Diego High School, San Diego
  • California Hair Design Academy
  • San Diego City College
  • San Diego Miramar College

Job Titles Held:

  • Janitorial Supervisor
  • Hospital Ronald MacDonald House Volunteer
  • Janitorial Services
  • Drive Thru Cashier

Degrees

  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)
  • Some College (No Degree)

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