ITS Help Desk Resume Example Company Name

ITS HELP DESK

Professional Summary

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Experienced Civil Engineer with demonstrated record of achievement in senior management role. Successfully solved difficult problems that required adaptation and modification of standard techniques, procedures and criteria.

Skills

Work History

ITS Help Desk, 02/2019 to 03/2020
Company Name – City, State

Respond to faculty, staff, and student technology-related problems and requested via email, telephone, and in-person.
Collect and organize information identifying issues, logging all help desk tickets SolarWinds software.
Monitor progression of work and document solutions;.
Perform basic troubleshooting, diagnosing and resolving or assigning software and hardware requests received via walk-in, phone, or e-mail.
Assisting with physical network wiring projects and as tech support in CIS labs based on experience and in collaboration with infrastructure team.
Supporting Student with SolidWork, Auto CAD, Civil 3D, Revit, Arc GIS and other engineering programs.

Functional Manager, 04/2011 to 10/2018
Company Name – City, State

Planned, directed coordinated designated project activities to ensure project objectives are achieved.
Lead up to four construction projects in progress supervise 400 staff
Assign specific individuals to team and negotiate with project managers regarding resources.
Reviewed project plans to determine time frame, funding limitations, and procedures.
Established work plan and staffing for each phase of projects.
Directed and coordinated activity of project's personnel to ensure project's progress is on schedule and within prescribed budget.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth construction operations.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.

QA/QC Field Office, 04/2010 to 03/2011
Company Name – City, State

Responsible for correct operation of project laboratory and inspection for compliance of subcontractors.
Supervised laboratory personnel to ensure compliance with testing procedures.
Performed periodic evaluations of lab equipment to ensure compliance with testing procedures.
Kept QA/QC procedures current, prevalent, and correctly followed.
Monitor disposition of all issued nonconformance reports.
Coordinate all QA/QC activities with site QC manager.
Preparation of companies QA manual control and supervision of all amendments and revisions.
Attend client quality management meetings.

Office Manager, 09/2008 to 03/2010
Company Name – City, State

Worked on special projects as assigned and proposals to clients, managed bids, prepared construction sites blueprint among other activities.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Prepared vendor invoices and processed incoming payments.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Received, screened and routed incoming calls.

Education

Bachelor of Science: Civil Engineering, Expected in 07/2023
University of Washington - City, State

Received 2020-21 Crabby Beach Foundation Endowed Scholarship in Civil and Environmental Engineering.

Associate of Science: Engineering (Pre-Engineering), 03/2020
Highline College - City

Associate of Arts: Computer Science, 03/2020
Highline College - City

Resume Overview

School Attended

Job Titles Held:

Degrees

Bachelor of Science : Civil Engineering , Expected in 07/2023
Associate of Science : Engineering (Pre-Engineering) , 03/2020
Associate of Arts : Computer Science , 03/2020