its help desk resume example with 11 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
  • Experienced Civil Engineer with demonstrated record of achievement in senior management role. Successfully solved difficult problems that required adaptation and modification of standard techniques, procedures and criteria.
  • Business administration
  • Project organization
  • MS Office
  • CAD software proficiency
  • Construction management
  • AutoCAD, Civil 3D proficiency
  • Cement and pavement
  • Proficiency in concrete construction
  • Project Management
  • Quality assurance
  • Help Desk Operations
  • Multilingual skills English, Pasto, Farsi, Urdu and some Arabic
  • Team Building
  • Problem-solving skills
University of Washington Seattle, WA Expected in 07/2023 Bachelor of Science : Civil Engineering - GPA :
  • Received 2020-21 Crabby Beach Foundation Endowed Scholarship in Civil and Environmental Engineering.
Highline College Des Moines, WA, Expected in 03/2020 Associate of Science : Engineering (Pre-Engineering) - GPA :
  • Graduated with 3.7 GPA
  • Awarded Honors
  • Member of Phi Theta Kappa Honor's Society.
Highline College Des Moines, WA, Expected in 03/2020 Associate of Arts : Computer Science - GPA :
  • Graduated with 3.7 GPA
  • President's Honor Roll Sumer 2019, Fall 2019 and Winter 2019
Work History
Rv Retailer - ITS Help Desk
Cincinnati, OH, USA 02/2019 - 03/2020
  • Respond to faculty, staff, and student technology-related problems and requested via email, telephone, and in-person.
  • Collect and organize information identifying issues, logging all help desk tickets SolarWinds software.
  • Monitor progression of work and document solutions;.
  • Perform basic troubleshooting, diagnosing and resolving or assigning software and hardware requests received via walk-in, phone, or e-mail.
  • Assisting with physical network wiring projects and as tech support in CIS labs based on experience and in collaboration with infrastructure team.
  • Supporting Student with SolidWork, Auto CAD, Civil 3D, Revit, Arc GIS and other engineering programs.
Green Diamond International - Functional Manager
City, STATE, 04/2011 - 10/2018
  • Planned, directed coordinated designated project activities to ensure project objectives are achieved.
  • Lead up to four construction projects in progress supervise 400 staff
  • Assign specific individuals to team and negotiate with project managers regarding resources.
  • Reviewed project plans to determine time frame, funding limitations, and procedures.
  • Established work plan and staffing for each phase of projects.
  • Directed and coordinated activity of project’s personnel to ensure project’s progress is on schedule and within prescribed budget.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth construction operations.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
International Relief And Development (IRD -USAID) - QA/QC Field Office
City, STATE, 04/2010 - 03/2011
  • Responsible for correct operation of project laboratory and inspection for compliance of subcontractors.
  • Supervised laboratory personnel to ensure compliance with testing procedures.
  • Performed periodic evaluations of lab equipment to ensure compliance with testing procedures.
  • Kept QA/QC procedures current, prevalent, and correctly followed.
  • Monitor disposition of all issued nonconformance reports.
  • Coordinate all QA/QC activities with site QC manager.
  • Preparation of companies QA manual control and supervision of all amendments and revisions.
  • Attend client quality management meetings.
MBCC - USACE JAF Airbase - Office Manager
City, STATE, 09/2008 - 03/2010
  • Worked on special projects as assigned and proposals to clients, managed bids, prepared construction sites blueprint among other activities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Prepared vendor invoices and processed incoming payments.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Received, screened and routed incoming calls.

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Resume Overview

School Attended

  • University of Washington
  • Highline College
  • Highline College

Job Titles Held:

  • ITS Help Desk
  • Functional Manager
  • QA/QC Field Office
  • Office Manager


  • Bachelor of Science
  • Associate of Science
  • Associate of Arts

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