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ITS Help Desk Resume Example

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ITS HELP DESK
Professional Summary
  • Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
  • Experienced Civil Engineer with demonstrated record of achievement in senior management role. Successfully solved difficult problems that required adaptation and modification of standard techniques, procedures and criteria.
Skills
  • Business administration
  • Project organization
  • MS Office
  • CAD software proficiency
  • Construction management
  • AutoCAD, Civil 3D proficiency
  • Cement and pavement
  • Proficiency in concrete construction
  • Project Management
  • Quality assurance
  • Help Desk Operations
  • Multilingual skills English, Pasto, Farsi, Urdu and some Arabic
  • Team Building
  • Problem-solving skills
Work History
ITS Help Desk, 02/2019 to 03/2020
Rv Retailer – Cincinnati , OH
  • Respond to faculty, staff, and student technology-related problems and requested via email, telephone, and in-person.
  • Collect and organize information identifying issues, logging all help desk tickets SolarWinds software.
  • Monitor progression of work and document solutions;.
  • Perform basic troubleshooting, diagnosing and resolving or assigning software and hardware requests received via walk-in, phone, or e-mail.
  • Assisting with physical network wiring projects and as tech support in CIS labs based on experience and in collaboration with infrastructure team.
  • Supporting Student with SolidWork, Auto CAD, Civil 3D, Revit, Arc GIS and other engineering programs.
Functional Manager, 04/2011 to 10/2018
Green Diamond International – City , STATE
  • Planned, directed coordinated designated project activities to ensure project objectives are achieved.
  • Lead up to four construction projects in progress supervise 400 staff
  • Assign specific individuals to team and negotiate with project managers regarding resources.
  • Reviewed project plans to determine time frame, funding limitations, and procedures.
  • Established work plan and staffing for each phase of projects.
  • Directed and coordinated activity of project's personnel to ensure project's progress is on schedule and within prescribed budget.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth construction operations.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
QA/QC Field Office, 04/2010 to 03/2011
International Relief And Development (IRD -USAID) – City , STATE
  • Responsible for correct operation of project laboratory and inspection for compliance of subcontractors.
  • Supervised laboratory personnel to ensure compliance with testing procedures.
  • Performed periodic evaluations of lab equipment to ensure compliance with testing procedures.
  • Kept QA/QC procedures current, prevalent, and correctly followed.
  • Monitor disposition of all issued nonconformance reports.
  • Coordinate all QA/QC activities with site QC manager.
  • Preparation of companies QA manual control and supervision of all amendments and revisions.
  • Attend client quality management meetings.
Office Manager, 09/2008 to 03/2010
MBCC - USACE JAF Airbase – City , STATE
  • Worked on special projects as assigned and proposals to clients, managed bids, prepared construction sites blueprint among other activities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Prepared vendor invoices and processed incoming payments.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Received, screened and routed incoming calls.
Education
Bachelor of Science: Civil Engineering, Expected in 07/2023
University of Washington - City, State
  • Received 2020-21 Crabby Beach Foundation Endowed Scholarship in Civil and Environmental Engineering.
Associate of Science: Engineering (Pre-Engineering), 03/2020
Highline College - City
  • Graduated with 3.7 GPA
  • Awarded Honors
  • Member of Phi Theta Kappa Honor's Society.
Associate of Arts: Computer Science, 03/2020
Highline College - City
  • Graduated with 3.7 GPA
  • President's Honor Roll Sumer 2019, Fall 2019 and Winter 2019
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
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  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • University of Washington
  • Highline College

Job Titles Held:

  • ITS Help Desk
  • Functional Manager
  • QA/QC Field Office
  • Office Manager

Degrees

  • Bachelor of Science : Civil Engineering , Expected in 07/2023
    Associate of Science : Engineering (Pre-Engineering) , 03/2020
    Associate of Arts : Computer Science , 03/2020

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