Personable, energetic Talent Management Professional leveraging several years of performance to contribute to organizational and employee-centered training objectives. Collaborative nature and strategic approach to problem-solving with passion for boosting employee morale and engagement.
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Assist in the design, development, and implementation of talent strategies and solutions that align with the strategic objectives of Penn State Information Technology. Partner and collaborate with leadership to determine workforce planning needs. Build cross-functional partnerships to achieve program objectives and drive increased employee engagement. Conduct organizational analysis to uncover talent insights and build talent and organizational effectiveness solutions to increase talent leverage and improve organizational execution.
Key Accomplishments:
Led, supported, and developed IT staff by coaching, training, and creating professional development plans that enabled development and growth. Oversaw Tier 2 support operations for all End User Computing Services. Developed, measured, and monitored service health and performance.
Key Accomplishments:
Partnered with Outreach and Online Education (OOE) business units to assess technology needs and requirements and communicate needs to the appropriate OIT technology group. Managed and facilitated purchasing and inventory of client technology for OOE. Partnered with Business Relationship Manager to transition identified business needs into projects for the Desktop Services Team. Actively participated in the service budgeting process by gathering performance metrics and conducting industry comparisons.
Key Accomplishments:
Provided specialized support and customer service to Outreach and Online Education (OOE) staff. Provided Tier 2 operational support for end user technology. Developed end user documentation and “how-to’s” for OIT’s services.
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