It Workforce Development Specialist resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable, energetic Talent Management Professional leveraging several years of performance to contribute to organizational and employee-centered training objectives. Collaborative nature and strategic approach to problem-solving with passion for boosting employee morale and engagement.

  • Organizational Development
  • Talent Management life cycle
  • Employee Engagement
  • Resource Optimization
  • Training and Development
  • Strategic Planning
  • Data Analysis
  • Workforce Trend Analysis
  • Strategic Partnerships
02/2019 to Current IT Workforce Development Specialist Community Trust Bank | Addison, TX,

Assist in the design, development, and implementation of talent strategies and solutions that align with the strategic objectives of Penn State Information Technology. Partner and collaborate with leadership to determine workforce planning needs. Build cross-functional partnerships to achieve program objectives and drive increased employee engagement. Conduct organizational analysis to uncover talent insights and build talent and organizational effectiveness solutions to increase talent leverage and improve organizational execution.

Key Accomplishments:

  • Developed and implemented a variety of talent and experience programs for 1400+ IT employees.
  • Developed and successfully implemented a job exploration program to complement training and provide on the job experience for program participants.
  • Created and scaled a variety of programs focused on employee learning, development and engagement.
  • Improved organizational workforce capacity by preparing and presenting data-driven analytics, dashboards, and reporting.
  • Maximized technology resources and scalability by developing effective processes as well as leveraging power platforms and other cloud solutions.
  • Acknowledged as a 2020 Educause Dx Exemplar at the 2020 Annual Conference; selected from 568 proposals for recognition in digital transformation work.
  • Coached broad-range of employees to address development-related interests and issues, to promote career self-reliance and to align employee aspirations to organizational goals.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Developed skill-specific training programs to promote employee development.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
11/2017 to 02/2019 IT Manager Vista Equity Partners | Holmdel, NJ,

Led, supported, and developed IT staff by coaching, training, and creating professional development plans that enabled development and growth. Oversaw Tier 2 support operations for all End User Computing Services. Developed, measured, and monitored service health and performance.

Key Accomplishments:

  • Led the unit’s Engagement Committee as we developed and implemented engagement strategies to increase employee engagement and retention within the department.
  • Assisted the IT Executive Director in the planning, analysis, and evolving of the structure of the unit to better align with business needs.
  • Led the creation, implementation, and publication of the department’s service catalog.
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Provided technology consultation for growing departments and needs, making recommendations and upgrading existing systems.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Streamlined established processes by implementing client and employee feedback.
04/2015 to 11/2017 Business Specialist (IT Consultant) The Pennsylvania State University | City, STATE,

Partnered with Outreach and Online Education (OOE) business units to assess technology needs and requirements and communicate needs to the appropriate OIT technology group. Managed and facilitated purchasing and inventory of client technology for OOE. Partnered with Business Relationship Manager to transition identified business needs into projects for the Desktop Services Team. Actively participated in the service budgeting process by gathering performance metrics and conducting industry comparisons.

Key Accomplishments:

  • Developed and led a Software Risk Management process to ensure all software used by OOE Staff and Faculty was appropriately vetted and in compliance with Penn State policy.
  • Partnered with OOE Administrative Assistants to create a committee focused on improving communications and addressing problems with OIT’s services.
  • Worked with new and existing customers to build excellent rapport.
  • Collaborated with other departments to come up with strategies for financial gain and customer satisfaction.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted meetings to increase communication and strengthen internal and external relationships.
12/2013 to 04/2015 IT Support Specialist The Pennsylvania State University | City, STATE,

Provided specialized support and customer service to Outreach and Online Education (OOE) staff. Provided Tier 2 operational support for end user technology. Developed end user documentation and “how-to’s” for OIT’s services.

Education and Training
Expected in Bachelor of Science | Organizational Leadership SAINT FRANCIS UNIVERSITY, Loretto, PA, GPA:
Expected in 09/2013 Associates of Specialized Business | Administrative Professional South Hills School of Business And Technology - State College, State College, PA GPA:

Senior Talent Management Practitioner, STMP

IT Leadership Program

Leadership Flight School 1 & 2
BARTELL & BARTELL, LTD. | State College, PA

Associate Certificate in Business Analysis

Emerging Leaders

ITIL Foundations in IT Service Management

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Resume Overview

School Attended

  • South Hills School of Business And Technology - State College

Job Titles Held:

  • IT Workforce Development Specialist
  • IT Manager
  • Business Specialist (IT Consultant)
  • IT Support Specialist


  • Bachelor of Science
  • Associates of Specialized Business

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