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It Systems Automation Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced hands-on dynamic IT Director with 20 + years of experience developing and implementing solutions in fast-paced environments. Excellent reputation for resolving problems, improving customer satisfaction, driving overall operational improvements. Consistently saved costs while increasing profits and securing environment.

Skills
  • Windows
  • VmWare
  • Linux
  • Azure
  • AWS
  • Office 365
  • Technical Support
  • Project Management
  • System Monitoring
  • Information security technology
  • Cloud services
  • Automation
  • Network Assessments
  • Vulnerability Management
Education
Walden University Minneapolis, MN Expected in Ph.D. : Information Technology - GPA :
Thomas Edison State University Trenton, NJ Expected in Master of Science : Cyber Security - GPA :
Thomas Edison University Trenton, NJ, Expected in Bachelor of Arts : Psychology - GPA :
Certifications
  • Azure Certified
  • AWS Cloud Practitioner
  • Google Certified Educator
  • VCADCV (VMware Certified Associate Data Center Virtualization)
  • Automation Anywhere Certified Advanced RPA Professional
  • Easy Framework for Intelligence
  • ESignature Administration Specialist (DocuSign)
  • ITIL Foundation
  • LSSWBC (Lean Six Sigma White Belt Certified)
  • PME (Management & Strategy Institute)
  • ACA (Apple Certified Associate)
  • MTA (Microsoft Technology Associate, Security)
  • SFC (Scrum Fundamentals Certified)
  • HIPAA (Advanced HIPAA Training)
  • CHITSP (Certificate of Health IT Security Proficiency)
  • Fortinet NSE4
  • Splunk (Certified User)

Recent Bootcamps Completed

  • PMP
  • CISSP
  • F5
Work History
Cloudbakers - IT Manager
Remote, OR, 09/2019 - Current

Company Type: International Non Profit (NGO)

  • Responsible for ensuring all international offices are secure and technology is operational.
  • Hands-on implementation of hybrid data loss (DLP) program for the global environment.
  • Conducted security audits to identify vulnerabilities.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Conducted company-wide technology instruction, onboarding and education.
  • Oversaw IT department operations and training.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Responsible for BCP, DRP, backup development, and implementation.
  • Responsible for managing helpdesk and ensuring level three and special projects are addressed accordingly.

Staff Managed: 2 - 5 depending on engagement

Technologies Used: Azure, SIEM, Firewalls, Okta, Cisco, Symantec, Tennable, Nessus, NMAP, OWASP, Windows, Linux, Active Directory, Office 365

Vital Farms, Inc. - Head of Information Technology
Pocahontas, AR, 04/2017 - 09/2019

Company Type: FinTech

  • Closely collaborated with project members to identify and quickly address problems.
  • Led cross functional teams and supported remote regions in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA)
  • Responsible for design, development, automation and implementation of Azure Infrastructure, Disaster Recovery and Security (including but not limited to access and authorization)
  • Analyzed network security and current infrastructure to assess areas in need of improvement and developed solutions.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Coordinated projects in Systems Design, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Responsible for ensuring application UpTime and vulnerability remediation and scanning.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients to ensure compliance requirements such as ISO and Soc were upheld.
  • Oversaw IT department operations and training.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Guided organizational technology strategy and roadmaps.

Staff Managed: 3 staff

Technologies Used: Windows, Linux, Azure, Oracle, SQL, SQL Server, SIEM, Juniper, Cisco, PowerShell, Java, Office 365

Clayton Early Learning - Director of Information Technology and Cloud Ops
Denver, CO, 12/2015 - 04/2017

Company Type: SAAS

  • Oversaw on-site, off-site teams of up to fifty professionals working on diverse IT projects.
  • Worked with strategic customers as advisory architect and developers on engineering solutions of significant scale/volume/complexity in Azure, and AWS
  • Transformed capacity and performance activities from reactive to proactive, enabling improved visibility for service providers and customers.
  • Developed, maintained and provided technical expertise in order to transfer knowledge, information to clients and service providers.
  • Developed tools to deploy, manage, monitor and troubleshoot on-premise and cloud based systems.
  • Improved overall infrastructure to achieve up-time of 99% and true high availability.
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.

Staff Managed: 50+ Cross departments

Technologies Used: Apache, Tomcat, Java, Microsoft Azure, Veeam, Windows, Active Directory, SQL Server, Office 365, Exchange

Cloudbakers - IT Director
Chicago, IL, 04/2013 - 12/2015

Company Type: Production Firm / Event Management

  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Oversaw and provided hands on technical support to 13 regional offices.

Staff Managed: Non Event 5+, during event season 30+

Technologies Used: Windows, Active Directory, AWS, Exchange, Veeam, Sonicwall, Juniper, Backup Exec

Techromatic - IT Director - Lead Technician
City, STATE, 12/2010 - 04/2013

Company Type: MSP

  • Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware.
  • Commissioned third-party vendors and technicians to augment on-site technical support assets.
  • Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
  • Managed, fixed and maintained up-to-date knowledge on networking, end user components and complex database systems.
  • Managed team performance by training, mentoring, disciplining and motivating small staff of employees.
  • Validated adherence to best practices, quality standards and customer specifications in diverse environments including but not limited to HIPAA, ISO, Safe Harbour and NIST.
  • Monitored ticket resolution rates, confirming quick and effective technical service call outcomes and producing 99% customer satisfaction rate.

Staff Managed: 3

Technologies Used: Windows, Linux, Mac, AWS, Azure, Blackberry, Active Directory, Google, Fortinet, Juniper, Cisco ASA, SQL Server, Office 365

Horizon Engineering Associates LLP - IT Manager
City, STATE, 09/2007 - 12/2010

Company Type: Engineering

  • Oversaw IT department operations and training.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Supported phone, photocopier, fax machine and other physical equipment.
  • Built, customized and repaired technology based on staff requests.
  • Guided organizational technology strategy and roadmaps.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Oversaw daily performance of computer systems and immediately responded to all technical issues to keep network up and running.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Staff Managed: 2

Technologies Used: Windows, Active Directory, Autocad, Adobe, Exchange, Blackberry BES, Xcenter

Affiliations

ISC2 New Jersey Chapter - Member

Founder of Urban Moment - Non Profit for Childhood Development

Npower - Mentor

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Resume Overview

School Attended
  • Walden University
  • Thomas Edison State University
  • Thomas Edison University
Job Titles Held:
  • IT Manager
  • Head of Information Technology
  • Director of Information Technology and Cloud Ops
  • IT Director
  • IT Director - Lead Technician
  • IT Manager
Degrees
  • Ph.D.
  • Master of Science
  • Bachelor of Arts