Oracle 9i, Oracle 10g, PL/SQL, Microsoft Access, MS SQL Server
Web Technologies
HTML, XHTML, XML, JavaScript
Operating Systems
Microsoft 9x, 2k, XP, Vista, Windows 7, Windows Mobile
Linux Redhat, Ubuntu, Solaris
Servers
Windows 2000, Windows 2003, Windows 2003 SBS, Windows 2008, Windows 2012, Razor's Edge 7.0
Software
Microsoft Office 2000/XP/2007, Microsoft Visio, Microsoft Project, Microsoft OneNote
MX Dreamweaver, MX Flash, MX Fireworks
JBuilder, BlueJ
Rational Rose, Adobe Reader, Adobe Flash Player
CRM, ERP and WMS software
VoCollect Voice System
Analytical
System Analysis, Design and Integration; Object Oriented System Analysis and Design
Hardware
Compaq, Dell, Hewlett-Packard, IBM and all IBM compatible hardware, Palm PCs, Printers, Psion RF Hand
Held Scan Guns, Psion Lift Mounted Computers, Zebra Label Printers, iPhones, Android phones, VoIP Phones
Network Elements
IIS, Servers, Routers, Hubs, Repeaters, Switches, Cabling, NIC Cards and Wireless Technologies
Experience
IT Systems Analyst, 01/2012 - Present Biscuitville – , ,
Responsible for all aspects of IT including, but not limited to, Network Administration, System Administration, Help Desk issues, Preventive maintenance, equipment inspection and repair Responsible for the continual maintenance and use of WMS, ERP and OMS systems within RDP.
Responsible for the setup and training of all users on the phones, software and computers for all users at RDP.
Responsible for the implementation, testing, debugging and training on a VoCollect voice picking system.
Performed Operations functions within the company including researching and correcting system and user errors, clearing pick slots within the warehouse to allow for the placement of new inventory and cycle counting inventory within the warehouse.
Functioned as a member of the 'Middle Management' team to help grow and streamline the day to day functions of the business.
Help Desk Analyst, 01/2012 - 01/2012 – , ,
Providing technical support via telephone and email to over 10,000 users nationwide Supporting users through Windows Active Directory Supporting users through the Citrix Environment, including the Citrix online plug ins for both Windows and Mac Setting up new users and validating their phones within the Blackberry Enterprise System Providing support for Windows Internet Explorer up to and including 9.0 Providing support for users with both Citrix XenApp 5 and XenApp 6 Environments.
Providing training for users in the Microsoft Office 2007 suites.
Systems Administrator, 01/2007 - 01/2011 Leidos – , ,
Responsible for all aspects of IT including, but not limited to, Network Administration, System Administration, Help Desk issues, Preventive maintenance, equipment inspection and repair Responsible for ensuring that UCP is in compliance with Government and HIPAA regulations Working with outside vendors and consultants Learning and implementing the records tracking software and the time management system.
Responsible for all updated technology policies in use at UCP including Technology Use Policy, E- Mail Retention Policy, Password Policy and Stored Personal Information Policy Involved in receiving and implementing a number of grants for technology use.
Served as UCP's HIPAA/HITECH Security Officer as well as the HIPAA/HITECH Compliance Officer.
Responsible for tracking IT budget on an annual basis.
Responsible for the creation of a future Technology Plan and implementing the steps of the plan.
Responsible for tallying UCP's IT inventory and reporting.
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