IT System Manager Resume Example Robert Half Technology

IT SYSTEM MANAGER

Professional Summary

Experienced IT Support professional with particular expertise in computer networks, Webpages and customer service. Recognized for solving computer issues quickly both in and out of the office.-the "go to" person. I am known as a hardworking, responsible, self-starter, user friendly intuitive communicator.

Skills

Microsoft Office 365, Outlook 2016
WAN VPN
LAN FTP
HTML / ASP
Arc Serve ver 11 backup software
VERITAS ver 12 backup software
Windows OS (Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 2003 , 2008 and 2016 servers)
Norton Ghost
Lotus Notes 8.5.3
Microsoft Azure
Active Directory
Screenconnect and TeamViewer remote desktop software
IP Phone system
Data management
Team liaison
Budgeting and finance
Self-motivated
Team leadership
Conflict resolution
Extremely organized
Client assessment and analysis

Microsoft Office 365, Outlook 2016
WAN VPN
LAN FTP
HTML / ASP
Arc Serve ver 11 backup software
VERITAS ver 12 backup software
Windows OS (Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 2003 , 2008 and 2016 servers)
Norton Ghost
Lotus Notes 8.5.3
Microsoft Azure
Active Directory
Screenconnect and TeamViewer remote desktop software
IP Phone system
Data management
Team liaison
Budgeting and finance
Self-motivated
Team leadership
Conflict resolution
Extremely organized
Client assessment and analysis

Microsoft Office 365, Outlook 2016
WAN VPN
LAN FTP
HTML / ASP
Arc Serve ver 11 backup software
VERITAS ver 12 backup software
Windows OS (Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 2003 , 2008 and 2016 servers)
Norton Ghost
Lotus Notes 8.5.3
Microsoft Azure
Active Directory
Screenconnect and TeamViewer remote desktop software
IP Phone system
Data management
Team liaison
Budgeting and finance
Team leadership
Conflict resolution
Extremely organized
Client assessment and analysis
Self-motivated

Work History

IT System Manager, 06/2007 to Current

As IT System Manager the following duties were part of my job, position changed as needed.
Maintain the networks and computer equipment at SGA six locations in 5 states.
Use remote software to fixed issues on equipment at other locations On call 24 hours a day.
Travel to sites as needed Maintain SGA Lotus Notes email servers Do all the system tape backups including backing up data from our Orlando server.
Maintain IP Phone system and help maintain cell phones Maintaining Network hubs, switches, and routers * Wireless network experience for desktop and laptops PC-Support (Hardware and Software) upgrade new software and hardware.
Microsoft Office 365 support, provide help to end use programs Experience with Windows OS (Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 2003 , 2008 and 2016 servers).

IT Support Manager, 05/2007 to 06/2007
Robert Half Technology

Working in between jobs search.

Help Desk Technician, 12/1999 to 03/2007
Leica Geosystems – Grand Rapids, MI

Leica Geosystems is an international enterprise holding the leader functions in development, production and distribution of surveying and positioning systems.
AS/400, Windows 2000, Windows 2003, Server Administrator duties include but not limited to: security for the system, running and printing reports, and doing system backups.
Lotus Notes duties include: security for system, adding databases, maintaining information about current users.
Maintain continuous contact between local servers with parent company in Herrbrugg, Switzerland.
System Backup Administrator involves: Using either ArcServe ver 11 or Veritas ver 9 to maintain backups of systems and restoring information from Novell Netware, Lotus Notes, and Windows servers.
Maintain Norton Anti-virus protection technology at network and client levels.
PC-Support (Hardware and Software) upgrade new software and hardware.
Microsoft Office support, provide help to end use programs.
Imaging system with Norton Ghost for hard drive backup protection and to reinstall systems fast and with the least amount of downtime in case of system failure.
Maintaining Network hubs, switches, and routers Wireless network experience for desktop and laptops Phone Administrator - Nortel Networks -- installing and maintaining phone system -- including IP phone systems Tracy Time - Time and attendance software --- track hours worked for payroll.

Computer technician, 01/1998 to 01/1999
Rob Roy Inc – Belding, MI

Computer System maintain backup program for Rob Roy Inc.
Installing software / hardware when needed.

Education

Bachelor of Science: Business, 2003
Ferris State University - Big Rapids, MI
Business

Associate: Computer Science, 1998
Grand Rapids Community College - Grand Rapids, MI
Computer Science GPA: 3.8

Skills

Active Directory, Arc Serve, ArcServe, AS/400, ask, ASP, Backup, tape backups, hardware, client, Data Entry, databases, database, email, train employees, fast, FTP, hard drive, HTML, Imaging, insurance, IP, LAN, laptops, Lotus Notes 8.5.3, Lotus Notes, Microsoft Office, Windows OS, Outlook, Windows 7, Windows 8, Windows, Windows 2000, Windows XP, enterprise, Network hubs, network, Networks, Nortel, Norton Anti-virus, Norton Ghost, Novell Netware, payroll, PC-Support (Hardware, Phone system, phone systems, positioning, routers, servers, Installing software, switches, phones, Phone, upgrade, VERITAS, VPN, Vista, WAN, Windows 2000 server

Accomplishments

Installing Sonicwall routers thoughout company to establish VPN connection

Resume Overview

Companies Worked For:

Robert Half Technology
Leica Geosystems
Rob Roy Inc

School Attended

Ferris State University
Grand Rapids Community College

Job Titles Held:

IT System Manager
IT Support Manager
Help Desk Technician
Computer technician

Degrees

Bachelor of Science : Business , 2003
Associate : Computer Science , 1998

IT System Manager Resume Example

Resume Score: 90%

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