LiveCareer-Resume

it support analyst resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.

Highlights

Team Leadership and Management, End User and Desktop Support, Systems Administration and Support, Helpdesk Management skills, Technical Troubleshooting and Problem Resolution, Project Management, Office Management, Microsoft Power Point, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Publishing, Database design and development, Network Operations, Network Monitoring and Configurations, Mainframe Programming.

Accomplishments
My accomplishments include the coordination of the No Child Left Behind program where I successfully provided Tutoring for 100 students and was awarded by the Hillsborough County School Board of Florida for a job well done
Experience
IT Support Analyst, 07/2012 to Current
College Success FoundationKent, WA,
  • Responsible for providing excellent customer service, troubleshooting while assisting clients with System training and technical support via Helpdesk Technologies and tools.
  • Providing technical knowledge and collaboration with Internet Service Providers helping clients and providing support for Server based Networks and Computer Gaming systems remotely throughout the entire company footprint.
  • Responsible for using expert troubleshooting techniques, tools and skills to handle all aspects of System Networking, Server and Computing issues that enable our clients to maintain system availability and online access at all times.
  • Working with clients to resolve customer gaming disputes using customer event tracking tools and system logs to clear misunderstanding between our clients and their customers.
  • Responsibilities also include Product Management and serving as a Subject Matter Expert for the company newest gaming systems.
Director of Operations / IT Manager, 05/2010 to 07/2012
RED CARPET USA Entertainment And EventsCity, STATE,
  • Responsibilities include meetings with Executive team to ensure buy in on new projects.
  • Providing clear understanding of the scope of new projects to the Product Management Team.
  • Responsible for the overall Project management of entertainment and events projects designed to generate the maximum community exposure for our clients business.
  • Maintaining a profitable and competitive edge for entertainment and event projects.
  • Providing management and monitoring of all cross functional teams and departments and the hiring process of outside contractors to secure production and providing resources.
  • Making sure schedules are kept and normal day to day task were carried out. Creating teams to build creative marketing strategies and solutions in the form of Event Planning and Project Management of events.
  • Generating new business by engaging with community leaders as focus groups to increase public exposure while building and maintaining client databases for business and vendor tracking. Developing partnerships with stakeholders for hosting job fairs and other special events.
  • As the IT Manager my responsibilities include creating the company's Multimedia Website, secured web hosting, Database development and Implementation, and keeping track of company data and Marketing ideas.
  • Accomplishments include the hosting and coordination of several successful Career / Job Fair and Expo's in the Tampa Bay area. The successful event planning and coordination of the first Tampa Bay Motorcycle Appreciation Day bike show located at Barney's of Brandon Dealership which included 50+ Vendors, Live Entertainment and over 2000+ Motorcycles in attendance.
Co-owner / Director of Operations, 04/2006 to 08/2010
HUNTINGTON LEARNING CENTERCity, STATE,
  • Marketing and IT -
  • Responsibilities included the Project Management of Center Marketing Programs and Events.
  • Planning and Scheduling activities designed to increase community awareness and student enrollment.
  • Building relationships and Partnering with the 23 Schools Grades K - 12 assigned to the centers area. Build long lasting relationships and strategies to help students increase their productivity and improve their grades.
  • Coordinate meetings with our student's teachers, guidance councilors, and coaches to discuss student's progress, attitudes and development. Creating Students progress reports for the Hillsborough County School Board of Florida.
  • Manage the activities, scheduling, and progress of 30 Certified Teachers.
  • My accomplishments include the coordination of the No Child Left Behind program where I successfully provided Tutoring for 100 students and was awarded by the Hillsborough County School Board of Florida for a job well done.
Cobol/IMS Programmer, 01/1 to 01/1
VERIZONCity, STATE,
  • Monitor / Network Operations, 5/05-2/06
  • Network Operations responsibilities include Monitoring the functionality of a Verizon Customers external network to ensure routers and circuit functionality are up and running and the connectivity is secured and operational. With quick response to notify vendor of any network problem to exist.
  • Serve as the first response to network outages and provided information to location contacts and technical support.
  • As a Team Leader managing a 10+ Local Area Management (LAN) team, my team provided LAN and Desktop Support for 1500+ End Users in the Verizon Corporate headquarters building. Responsibilities also included the hiring and dismissals of Contractors and staff, conducting team meetings, assigning work schedules, and conducting performance appraisals on the team. Providing coaching and technical support for any issues observed in the Network.
  • Providing Server support, new server configurations, Troubleshooting server issues providing resolutions, updates, and maintenance for LAN Servers and Lotus Notes Servers. Accomplishments include the successful management of 23 Lotus Notes Servers and the Project Management of planning, scheduling and securing the resources for consolidation and retirement of Servers resulting in a large company savings and minimizing server issues.
  • My responsibilities also included the development, and implementation of Lotus Notes database services and technical support of Lotus Notes mail services to 10,000+ client's through-out the Verizon footprint. Including the scheduling of meetings with department heads and giving Lotus Notes presentations to secure departmental buy-in which resulted in the widespread use of the Lotus Notes system as the primary form of communication for Verizon.
  • Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
  • As a Cobol/IMS Programmer for the Carrier Access Billing Systems (CABS) of New York Telephone (NYNEX). I was responsible for developing, testing and implementing production code for the CABS Usage group.
  • Also served as a Subject Matter Expert (SME) on new computer systems and software to provide new methods of systems development to increase programming productivity.
  • Accomplishments include implementing the Intelligent Work Station (IWS), a system using Personal Computers connected to a local Area Network to replace the stand-along (dumb terminals).
Education
B.A.: Computer Science, Expected in
GRAMBLING STATE UNIVERSITY - Grambling, LA
GPA:
GRAMBLING STATE UNIVERSITY, B.A. Computer Science - Grambling, LA
Presentations

My responsibilities also included the development, and implementation of Lotus Notes database services and technical support of Lotus Notes mail services to 10,000+ client's through-out the Verizon footprint. Including the scheduling of meetings with department heads and giving Lotus Notes presentations to secure departmental buy-in which resulted in the widespread use of the Lotus Notes system as the primary form of communication for Verizon

Skills
Operations, Network Operations, Engineer, Increase, Project Management, Scheduling, Access, Subject Matter Expert, Technical Support, Database, Marketing, Billing, Billing Systems, Cabs, Carrier Access Billing, Coaching, Cobol, Ims, Lan, Lotus Notes, Lotus Notes Mail, Maintenance, Server Support, Sme, Systems Development, Telephone, Testing, Verizon, Clients, Product Management, Progress, Customer Service, Helpdesk, It Support, Networking, Receptionist, Retail Sales, Training, And Marketing, Database Development, Databases, Event Planning, Solutions, Web Database, Database Design, Excel, Mainframe, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Word, Network Monitoring, Office Management, Outlook, Problem Resolution, Publishing, Systems Administration, Word

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Resume Overview

School Attended

  • GRAMBLING STATE UNIVERSITY

Job Titles Held:

  • IT Support Analyst
  • Director of Operations / IT Manager
  • Co-owner / Director of Operations
  • Cobol/IMS Programmer

Degrees

  • B.A.

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