Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.
Team Leadership and Management, End User and Desktop Support, Systems Administration and Support, Helpdesk Management skills, Technical Troubleshooting and Problem Resolution, Project Management, Office Management, Microsoft Power Point, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Publishing, Database design and development, Network Operations, Network Monitoring and Configurations, Mainframe Programming.
My responsibilities also included the development, and implementation of Lotus Notes database services and technical support of Lotus Notes mail services to 10,000+ client's through-out the Verizon footprint. Including the scheduling of meetings with department heads and giving Lotus Notes presentations to secure departmental buy-in which resulted in the widespread use of the Lotus Notes system as the primary form of communication for Verizon
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