|CompTIA A+ ; Advanced knowledge and support of Windows NT, Windows 2000 Professional, Windows XP, Windows 7/8, Mac OS X, Microsoft Office, Outlook; Proficient in multiple models of desktops/laptops and desktop imaging software; Advanced analytical and PC troubleshooting skills; Proficient with HP Service manager and BMC Remedy IT Service Management; Experience with hardware & software repair; Strong customer service skills; Professional and experienced in working with executives; Excellent written and verbal skills in communicating highly technical information to both technical and non-technical personnel; Ability to work well under pressure and make decisions quickly.|
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