To obtain a challenging, and rewarding position where my training and experience will be utilized to achieve organizational goals and objectives. Over 20 years of progressive leadership in human resource management, training operations and logistical career development and employee development counseling; excellent communication, organizational and interpersonal skills. Possess strong supervisory and managerial skills; worked with diverse groups of people of different cultural and ethnic backgrounds. A dependable team player with strong work ethics; computer literate.
IT Specialist October 2010 to CurrentCharlie Norwood VA Medical Center － Augusta, GA
Have a great understanding of network concepts and identifying common network hardware such as Network Interface Cards (NIC), cabling and connectors.
Provide user assistance on installation upgrades and other VA software updates.
Implement move plans and coordinate with the service line ADPAC to ensure IT equipment is moved properly and completed in a timely manner.
Configure and rebuild PC workstations from the image server.
Conduct testing of all third party software to ensure it is compatible for the user.
Ensure all PC's workstations that are installed at the appropriate outpatient clinic have been encrypted.
Provide a variety of basic customer support services in support of OI&T operations.
Manage and maintain accurate inventory of all OI&T equipment; ensured safe delivery from warehouse to secured storage location, ensuring that all new equipment is entered and processed in the Display Equipment Record (DER) database with location updated in the Veterans Integrated system Technology Architecture (VISTA) database.
Managed and maintained warranty and repair services; Managed and performed proper turn-in procedures for all central processing units for equipment that has been determined as nonfunctional and outdated beyond economical repair; completed appropriate paperwork eForm 0751 and assured that all EE# are on all hard drives.
Media are removed from computers before they depart the facility and that they are destroyed in accordance with policies and procedures VA Handbook 6500.
Participate in the installation, troubleshooting and removal of computers, monitors, keyboards, and all of its peripherals; tested equipment to ensure proper install and of proper performance; Offered and provided customer assistance and user level training on the proper use of equipment.
Participated in major service line moves to include moving their computers and peripherals from all of the offsite CBOC remote location to the Uptown Division location, ensuring 100% accountability and safeguard of equipment and ensuring all equipment functioned properly after install.
Replaced hard drives and minor printer parts in computers coordinated in the purchasing of commercial off the shelf software (COTS), supplies and services for repairs.
Installed purchased software on computer and test to ensure proper installation.
Provided customer service assistance in response to customer reported incidents via Help Desk tickets and ensured work is logged in and tickets are closed after performing the work in accordance with Service Line Agreement (SLA).
Program Support Assistant March 2004 to October 2010Charlie Norwood VA Medical Center － Augusta, GA
Managed the initial telephone calls to the call center, cancel, schedules, expedite change and make appointments in vista for all service connected veterans.
Provides good customer service external Veterans via family members and internal Veterans.
Assist Veterans when requesting refills using the refill line.
Managed and chart what the Veterans is requesting in his or her medical records; ordering LABS for the service connect veteran in VISTA and the Computerize Patient Record System throughout VISN 7.
Print letters and postcards to Veterans telling them when their appointment is with their provider.
Send triage and primary care messages that require quick response to nurse that in the Telecare Record Manager System; Managed ordering supplies for over 20 employees in the call center.
Maintain confidentiality at all times.
Assist in other related duties in the call center.
Excellent communication relational skills; advanced knowledge with computers.
Managed and prepares, distributes approved unit time schedules within the appropriate time frames.
Post electronic time cards for 120 VA employees daily and leave information for the assigned Time & Leave's accurately and completely.
Revised, maintain and purges official files in accordance with the VA filing system.
Compiles statistical information accurately and within the time frame specified by all management.
Maintain credit and education hours for all nursing employees into the Synquest system.
Maintained all nursing staff licenses due annually, in compliance with human resource.
Revise and maintain the Federal Traveler for employees that need to go TDY for meeting all over the nation.
Maintain the light duty report for personnel that are work related injury or non work related.
Maintained the overtime reports; spreadsheet for all nursing staff resulting in thousands of dollars each month and nursing hours per patient care.
Windows 7 Classes Network, Configuring Hardware and Applications in Windows 7 : 2010Webster University － Augusta, GA SC, Columbia18 Hours, Graduate Study, Business Admin,
Bachelor of Arts : Sociology, 2002Coker College － Hartsville, SCSociology
make appointments, basic, cabling, call center, Excellent communication, Hardware, credit, customer service, customer support, customer assistance, database, delivery, filing, frame, hard drives, Help Desk, human resource, image, inventory, letters, Windows 7, monitors, Network Interface Cards, network hardware, Network, NIC, nursing, patient care, PC's, peripherals, personnel, policies, primary care, printer, purchasing, quick, repairs, SLA, spreadsheet, telephone, triage, troubleshooting, upgrades, VISTA
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Companies Worked For:
Charlie Norwood VA Medical Center
Job Titles Held:
Program Support Assistant
Windows 7 Classes Network, Configuring Hardware and Applications in Windows 7 : 2010 Bachelor of Arts : Sociology , 2002
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