Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
To obtain a position with a firm that will allow me to utilize my leadership, communication and customer service skills, and to further my knowledge and experience in the business field.
Highlights
  • Assisted with special needs children,including those with learning disabilities,mental challenges and physical impairments.
  • Answered telephone calls and responded to inquiries, including but not limited to appointment setting and price negotiation.
  • Cleaned and inspected gallery equipment,appliances, and work areas.Dedicated to process improvement.
  • Strong problem solving ability.
  • Greeted each customer with satisfactory customer service.
  • Trained new employees on programs and customer service tools.
  • Accessed customer bank and personal information.
  • Assisted customers with personal password and login information.
  • Accepted in person, via phone, and via electronic payments.


Experience
IT/ QA, 03/2016 - 07/2016
Apex Systems- SSFCU City, STATE,
  • Identified product problems and strengths and collected data. 
  • Gathered and analyzed information and used findings to define product strategy.
  • Worked closely with QA to develop and review test cases and track feature bugs.
  • Assisted with the design and development of new services and products.
  • Maintained in-depth knowledge of platform guidelines and capabilities. 
  • Collaborated with the a team to resolve IT support cases.
Customer Service Bank Representative, 2016 - 02/2016
Harland Clarke City, STATE,
  • Monitored and tracked transactions, fund transfers, and personal accounts.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported security issues.
  • Trained staff on how to improve customer interactions and service.
  • Assisted with the development of the call center's operations, quality and training processes.
  • October 2015 to Hire Dynamics.
Customer Service-Collections, 09/2015 - 2016
Hire Dynamics City, STATE,
  • Time Warner Bill Collections Assisted customers with bill payments.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Provided accurate and appropriate information in response to customer inquiries on bills and upgrade packages.
  • Made reasonable procedure exceptions to accommodate unusual customer requests about exceptions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Apple Tech Support, 04/2015 - 07/2015
Ibex Global City, STATE,
  • Provided thorough support and problem resolution for customers.
  • Maintained composure and patience in face of difficult customer situations.
  • Trained new employees and explain protocols clearly and efficiently.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
Housekeeper/Nanny, 07/2013 - 01/2015
Care.com City, STATE,
  • Read stories to the children and taught them painting, drawing and crafts.
  • Carefully monitored children's play activities.
  • Maintained household chores in a timely manner.
  • Precise cooking and cleaning done by direct instruction.
Cashier/Waitress, 2012 - 05/2013
Big Cassel's Smoke House City, STATE,
  • Accepted payment from customers and made change as necessary.
  • Assisted diners with seating as needed.
  • Assisted co-workers.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Examined trays to ensure that they contained required items.
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Maid/Recptionist, 03/2011 -
A & M CLEANING SERVICES City, STATE,
  • Handled customer calls and appointment books.
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
  • Notified building managers about needed repairs and replacement equipment.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
  • Traveled to and from work sites in a timely manner.
Education
High School Diploma: , Expected in
-
John Paul Stevens High School - San Antonio, Tx
GPA:
Skills
appointment setting, banking, call center, cooking, client, customer satisfaction, customer service, customer support, fashion, drawing, instruction, microwaves, negotiation, office machines, painting, problem solving, problem resolution, processes, process improvement, protocols, quality, Read, repairs, securities, script, stories, tables, telephone, phone, upgrade

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School Attended

  • John Paul Stevens High School

Job Titles Held:

  • IT/ QA
  • Customer Service Bank Representative
  • Customer Service-Collections
  • Apple Tech Support
  • Housekeeper/Nanny
  • Cashier/Waitress
  • Maid/Recptionist

Degrees

  • High School Diploma

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