it program manager resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Project Manager professional with over 15 years of successfully leading strategic projects for various Federal Government sectors, specifically the Food and Drug Administration (FDA), US Navy clients and National Institute of Standards and Technology (NIST). Excellent communicator and presenter with expertise in agile and DevOps methodologies.

  • Project development and lifecycle
  • Budgeting and forecasting
  • Staff training and motivation
  • Budget control
  • Schedule management
  • Quality assurance and control
  • Microsoft Office Suite expert
  • Project management
  • Systems implementation
  • Performance improvements
  • Staff training and mentoring
  • Contract development
  • Staff retention
  • Client relations
07/2021 to Current IT Program Manager Avid Technology Professionals | Arlington, VA,

Responsible for creating the monthly and quarterly reports on Organizational Level Agreements/Service Level Agreements (OLA/SLA) Key Performance Indicator (KPI) performance. In addition, updates the SLA document in preparation for the upcoming reporting year.

· Updates and sends the monthly SLA/KPI data call; analyzes results; reaches out to KPI reporters if late or clarification needed; works with KPI reporters to create a corrective action plan when a KPI does not meet its target.

· Prepares and presents the monthly/quarterly reports to the ODT projects Leads and various stakeholder groups and sends report to the Working Capital Fund Council for their review and approval. The report is used to gauge how the various services are performing based on established target.

Collaborated with IT service managers and stakeholders to develop and finalize the SLA document for Fiscal Year 2020-2021.

· Worked with various stakeholders to define the KPIs to be added, retired and modified.

· Created various KPI templates to calculate KPI values such as the average weighted of performance for the parent/children KPIs based on the defined target.

08/2018 to 07/2021 IT Project Manager Brightstar Corp | Auburn Hills, MI,

Led team in creating/updating the OND webpages in Web Content Management System in support of the OND reorganization. Using a DevOps methodology, met with stakeholders, discussed requirements and design, and provided oversight for the creation of over 300 webpages in four phases in multiple sprints. Created a user change request log in SharePoint to track changes (from inception to closure), prioritized and tracked level of effort. In addition, used the log to provide metrics on the requests (pending and completed) on a weekly status report to the customer. Averaged updating and publishing five webpages per week.

· Performed project management functions that included tracking project schedule, tasks, milestones, deliverables, issues and risks.

IT Security Analyst and Project Manager (August 2018 – June 2019) Client: FDA - ODT

Worked with the multiple stakeholders across FDA centers/offices to create and update Authorization to Operate (ATO) documentation prior to systems becoming operational and during the annual assessments process.

· Created, updated and reviewed the following ATO security documentation: Security Categorization Form, E-Authorization Form, System Security Plan, Business Impact Analysis and Information System Contingency Plan.

· Scheduled and facilitated working sessions with various stakeholders (System Teams, Systems Owners and ISSOs) to complete the ATO documents.

· Worked with the Privacy Office to create Privacy Impact Assessment Documents and Security Privacy Plans to facilitate systems privacy assessment and approval.

· Interpreted IT security policies, standards, and guidelines to advise various stakeholders from across FDA centers/offices.

11/2016 to 07/2018 IT Project Manager/Business Analyst Consultant Koch Industries, Inc. | New York, NY,

Led the implementation of several software applications which supported NIST Safety programs. Identified and communicated new IT initiatives (e.g., IT applications supporting safety programs or IT projects supporting the Office of Safety Health and Environment (OSHE) mission). Provided advice on prioritization of new IT projects and those currently under development. Created and improved processes and procedures for the development of new IT initiatives.

· Initiated the agile/scrum methodology for all new software projects, which greatly enhanced the requirements and design quality of the projects under development.

· Managed risks by prioritizing data migration earlier allowing stakeholders ample time to review their data prior to production deployment.

· Redesigned an existing application which streamlined the incident reporting process. This increased the incident reporting process by 15% which was a significant improvement.

· Created processes for tracking post-production issues reported by users which lead to better trend analysis and improvement areas within six months in OSHE.

· Planned and participated in daily scrums, product backlog meetings, sprint planning and sprint retrospectives.

· Worked with application owners and stakeholders to redefine requirements to migrate several applications from SP 2010 to C# and .NET frameworks.

04/2010 to 04/2014 IT Project Lead Booz-Allen & Hamilton | City, STATE,

Led the reverse engineering of business requirements in planning for the migration of application types from one system to another. Conducted research and documented the feasibility of the migration while conducting a gap analysis and determining the level of effort. Created field mappings between the two systems that allowed for a comparison that informed the team how the application needed to be modified. Identified business process changes resulting from the migration and identified required technical changes to the systems impacted by the migration that were implemented.

· Managed the documentation of use cases and user stories, generated wireframes and managed the business process workflow. Need to include impact because that shows what you did.

· Facilitated end user training; wrote user manuals and prepared presentations for clients.

Education and Training
Expected in 05/2006 to to Master of Science | Information Technology Project Management Johns Hopkins University, Baltimore, MD GPA:
Expected in to to Bachelor of Arts | University of The District of Columbia, Washington, DC GPA:
  • Certified Technology Business Management - 2022
  • Project Management Professional - 2020

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Resume Overview

School Attended

  • Johns Hopkins University
  • University of The District of Columbia

Job Titles Held:

  • IT Program Manager
  • IT Project Manager
  • IT Project Manager/Business Analyst Consultant
  • IT Project Lead


  • Master of Science
  • Bachelor of Arts

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