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IT Ops Manager Resume Example

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IT OPS MANAGER
Professional Summary
IT Manager with over 16 years providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
Skills
  • MS SQL 2016, 2012, 2008 
  • Microsoft Exchange 2010
  • Windows Server 2003, 2008, 2012
  • Windows 7, 10
  • Citrix administration
  • Active Directory
  • MS Office 2010, 2016
  • ShoreTel PBX Director Hybrid
  • Fonality VOIP
  • PC/Server/Network Hardware
  • Mobile Devices and Management
  • MS Great Plains 2015 Administration
Work History
IT Ops Manager, 11/2010 to Current
Company Name – City, State
    • Delivered on-site tier I, II and III IT technical support for 60users/32 servers
    • Serve as the technical and communications liaison to and from stakeholders and office key users for MSP communications, initiatives and needs assessment
    • Manage IT SOW's with outside venders
    • Track and manage IT costs
    • Manage the quarterly IT Vulnerability Scans
    • Manage new and terminated employee processes
    • Maintain data center environmental and monitoring equipment
    • Monitor security compliance in accordance with InfoSec standards, policies and procedures
Systems Administrator, 01/2008 to 11/2010
Company Name – City, State
    • Responsible for local inventory maintenance and software license management
    • Monitor, manage, maintain and administer the server environment including; Active Directory, Exchange and SQL database
    • Delivered on-site tier I, II and III IT technical support for 30 users/20 servers
    • Maintained and monitored the server room, the wireless network and DC server infrastructure
    • Installed, configured, tested and maintained operating systems, application software and system management tools
Network/Systems Administartor, 05/2006 to 12/2007
Company Name – City, State
  • Monitored network systems for outages and performance problems
  • Administered NetApp SAN for Business Systems
  • Designed Active Directory structure to organize resources
  • Implemented MS SQL Cluster and IIS NLB front end server at XO Communications

Education
Associate of Science: Information Systems, 2000
University of Phenix - City, State
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Resume Overview

School Attended

  • University of Phenix

Job Titles Held:

  • IT Ops Manager
  • Systems Administrator
  • Network/Systems Administartor

Degrees

  • Associate of Science :Information Systems , 2000

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