Systems Engineer Versatile hands-on IT professional with nearly 7 years of progressive success in industries such as Government, Health Care, and Television; with recent experience in IT Management. Proven ability to solve complex technical problems in critical environments without neglecting attention to detail. Excellent facilitator between information systems, business operations, and applications development. Exceptional verbal communication and written skills allowing end-users the ability to simply understand the relationship between their needs, and the capabilities of a\the technological infrastructure. Able to assess the needs of an infrastructure and apply a wide range of technical skills to recognize and solve costly and inefficient technological business practices.
Platforms: Windows XP - Windows 8, Windows Server 2003/2008, Mac OSx/Server, VMware, Citrix, SQL Server 2008/2012, iOS, Blackberry
Tools: Web Development & Content Management (HTML, PHP, Interwoven, Teamsite), Web Conferencing (Webex, Polycom, Adobe Connect, Ready Talk), Antivirus Management (McAfee, TrendMicro), IBM Tivoli (TSM)
Software: Microsoft Office Suite, Adobe CS, Lotus Notes and Sametime, Microsoft Exchange and Communicator\Lync
11/2011 to Current
IT Manager/Systems AdministratorUC Davis Medical Center, MIND Institute - Sacramento, CA
Designed and implemented Windows servers (Physical & Virtual) - in an Active Directory cluster - to manage network printers, SQL databases, and software deployment.
Doing so allowed easy printer mapping for end-users, database creation \management, and software packaging\deployment.
Developed, planned, and led a mobile device project - which included budget and technical planning - of 50+ iPads to assist Physicians\Clinicians, Researchers, and Administrative staff.
Successfully trained hundreds of employees to use new technology such as, Windows 7 and 8, iOS devices (iPhone & iPad), OSx, and the Microsoft Office Suite.
Created and managed a Sharepoint site allowing users to easily view [public] calendars, share documentation, and stay up to date with relevant news pertaining to the workplace.
Oversaw the installation and integration of a Wireless network consisting of additional network cabling, 12 AP's (Access Points), and two Cisco Catalyst switches across two buildings totaling 50,000 sq.
Designed and implemented a retention policy for a SAN used by 500+ users to remove unused\inactive folders and files accounting for nearly 2TB of unused space.
Redesigned and maintained both an Intranet and Internet site.
After the redesign, site visit averages increased nearly 30% (over 4,000 visitors) within two months with feedback from internal and external site visitors reporting a site much easier to navigate, much more aesthetically pleasing, and filled with exciting news and multimedia content.
Reconfigured and reorganized 3 VLANS allowing for improved network stability for devices connected via DHCP.
Created and maintained all vendor relationships; with regards to the purchase of all software, hardware, and general [IT] products.
First point of contact for all major technical issues, including network outages, system failures, electronic device issues, and disaster recovery for mutiple site locations.
10/2010 to 11/2011
System Administrator IIDelta Dental - Rancho Cordova, CA
Substantially reduced [tier 2-3] service ticket numbers by ensuring request(s) were completed thoroughly -- virtually eliminating the need to reopen an incident.
Worked closely with development teams (internal & third-party) to eliminate bugs within software developed for use for Federal projects.
Led new software implementation projects for a call center containing 500+ users during real-time.
Managed user/computer accounts, GPO's (Group Policy Objects), and hardware assets.
06/2010 to 10/2010
System AdministratorUC Davis Medical Center - Sacramento, CA
Increased overall percentage of encrypted devices - connected to the domain (>12,000) - by installing the Credant encryption client software (PC's & Macs).
Maintained functionality of the software delivery client (Altiris) across the enterprise, (>12,000 devices) ensuring proper [software] updates for on-site and remote users.
Managed McAfee Antivirus [ePO] updates across the enterprise for onsite and remote devices.
02/2008 to 05/2010
System AdministratorCalifornia Department of Transportation - Sacramento, CA
infrastructure to Windows technology from Novell; each project spanning several months.
Led critical systems relocations and PC deployment projects.
Ensured the stability of the Antivirus system(s) by providing patch updates to the ePO, detecting internal and external security threats, and locating potential 'rogue agents'.
01/2007 to 02/2008
IT Specialist/Network AdministratorCBS Television - West Sacramento, CA
Worked independently providing hands-on technical support to over 300 users in a high-energy, high stress, critical 24/7/365 work environment.
Managed all desktop/laptop support (PC & Mac) requests.
Implemented Microsoft security and Antivirus (Trend Micro) updates to all Windows devices.
Managed telephony (Mitel) systems.
Performed installations and updates for A/V editing systems (Mac Pro & PC) using Final Cut and Avid software.
BS: Computer ScienceCalifornia State University - Sacramento, CAComputer Science
accounting, Active Directory, Active Directory, Administrative, Adobe CS, Adobe, Antivirus, AP, Apple, Asset Management, Avid, budget, call center, Cisco, Citrix, hardware, Client
Management, content, Encryption, client, databases, database creation, Delivery, DHCP, disaster recovery, documentation, DNS, editing, network cabling, XML, Final Cut, FTP, Ghost, HTML, PHP, IBM, imaging, inventory, LAN, Lotus Notes, Mac, Macs, McAfee, Access, Microsoft Exchange, Microsoft Office Suite, Sharepoint, Windows 8, Windows, Windows XP, multimedia, Communicator, enterprise, network printers, network, Networking, Novell, packaging, PC's, PC Anywhere, printer, real-time, reporting, Routers, SAN, SSH, servers, Scripting, SQL, SQL Server, switches, Cisco Switches, TCP/IP, technical support, telephony, Telnet, Tivoli, Trend, TSM, view, VPN, VB, Web Development & Content, WAN, Windows Server