SEARCH

IT Manager / Project Manager / Telecom Manager / Supervisor Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
IT MANAGER / PROJECT MANAGER / TELECOM MANAGER / SUPERVISOR
Summary
Seeks a position in a Company where I can maximize my 12 years of experience of IT, LAN/WAN, Telecom, quality assurance, program, project and personnel management, and development within diverse industries. 
Skills
  • Network protocols
  • Load testing systems
  • Telecommunications field service
  • Protocol analyzers
  • Cisco routers and switches
  • Avaya Call Center
  • Local and long distance carrier circuits
  • CTI and IP Telephony
  • Telecommunications field installations
  • Technical standards and deliverables
  • Enterprise  of Product
  • Lifecycle Management
  • Process improvement
  • Project tracking
  • Hardware and software upgrade planning
  • Self-directed
  • Performance criteria tracking
  • End-to-end product lifecycles
  • Collaborative
  • Results-oriented 
  • Process improvement
Work Experience
IT Manager / Project Manager / Telecom Manager / Supervisor01/2003 to 01/2016Macy's System and TechnologyClearwater, FL
  • Managed personnel to complete the WIN10 project that deployed software to 8000 plus PC's to meet Microsoft's end of life deadline.
  • Contributed to the design, implementation, and post support of establishing voice/data connectivity to 3000 Offshore call center agents in India and Philippines. These changes addressed offshore growth and redundancy initiatives.
  • Directed field technicians to upgrade and support POS Registers, Scanners, Cisco Access Points software and memory in 33 department stores to increase POS transaction speed and productivity.
  • Provided hands on and worked directly with company personnel and various vendors to upgrade or install new equipment to support new Call Center applications and products. The equipment consisted of the Avaya PBX, CMS, SIP VOIP, VRU, Aspect Dialer and NICE/Witness Call Recorder systems. The projects helped staffing increase, call flow efficiency and ROI.
  • Defined project deliverables and monitored status of tasks.  
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Collaborated with various vendors and business partners to improve their system monitoring capabilities to ensure, support, stability, integrity, and availability to meet 24/7 defined SLA.
  • Maximized the workload and personnel needs of the team and organizational unit to meet all project deadlines within budget projections successfully.
  • Managed 14 on-site and remote technical associates and multiple projects to increase productivity, service reliability and support of the Macys LAN/WAN/Telecom/POS Network Infrastructure. My areas of responsibility consisted of 33 department stores throughout Florida and the multiple US-based and offshore call centers with more than 5500 plus agents.
CEO01/2000 to 01/2003Enlighten Technical Services GroupCincinnati, Ohio

  • Monitored costs, timescales and resources used to achieve [Goal]. Monitored costs, timescales and resources used to achieve [Goal].
Field Service Technician01/1991 to 01/2000Federated Department StoresCincinnati, Ohio
  • On-site support of approved telecom technology for the corporate office, US-based and offshore call center.with more than 4500 agents in the Macys Network Infrastructure.
Education and Training
Electrical Engineering1980Cincinnati Technical CollegeCincinnati, OhioElectrical Engineering
Bachelor of ArtsPresentGrace & Truth Christian UniversityTampa, FL
Activities and Honors
Adept at providing outstanding guidance and leadership to a wide range of technology initiatives focused on IT services, Project Management, Telephony Networking solutions. Also, skilled in ISP circuit delivery, Call Center Applications, Routing Design, configuration, optimization and efficiency in identifying and resolving complex operational issues. Avaya (S8700, G3R, G3Si, BCM & CMS, ACD, AUDIX, IVR | Rolm PBX Certifications Davox Collection Systems | BICSI Structured Cable | DID, DOD, POTS, T1, DS3 | PCI Standards for Software Development Developing People | General Legal Compliance | Develop Our Talent | Leading Teams | Record Retention | Interpersonal and Effective Communications Performance Review Training | Leading Change | Principles of Motivation and Respect | Creative Problem Solving | Preventing Sexual Harassment Labor Essentials | Change Management | Diversity Business Workshops for Management and Leadership,
Skills
IT/LAN/WAN/TELECOM: Capable of providing outstanding guidance and leadership to a wide range of technology initiatives focused on IT services, Project Management, Telephony Networking solutions.
 
Skilled in ISP circuit delivery, Call Center Applications, Routing Design, configuration, optimization and efficiency in identifying and resolving complex operational issues. Avaya (S8700, G3R, G3Si, BCM & CMS, ACD, AUDIX, IVR | Rolm PBX Certifications Davox Collection Systems | BICSI Structured Cable | DID, DOD, POTS, T1, DS3
 
PCI Standards for Software Development Developing People 
 
General Legal Compliance | Develop Our Talent | Leading Teams | Record Retention | Interpersonal and Effective Communications Performance Review Training | Leading Change | Principles of Motivation and Respect | Creative Problem Solving | Preventing Sexual Harassment Labor Essentials | Change Management | Diversity Business Workshops for Management and Leadership,
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Macy's System and Technology
  • Enlighten Technical Services Group
  • Federated Department Stores

School Attended

  • Cincinnati Technical College
  • Grace & Truth Christian University

Job Titles Held:

  • IT Manager / Project Manager / Telecom Manager / Supervisor
  • CEO
  • Field Service Technician

Degrees

  • Electrical Engineering 1980
    Bachelor of Arts Present

Similar Resumes

View All
Telecom-Sales-Account-Manager-resume-sample

Telecom Sales Account Manager

Alcatel-Lucent

Dallas, Texas