Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-driven IT Manager with experience system management, well-rounded technology background of infrastructure and security system. Great leader with an entrepreneur capable of building a productive team. Extensive experience in the manufacturing environment with strong organizational skills.

  • Strategic Planning - Risk Management - Security Control
  • Administer OS365
  • Genetec Security Camera System
  • Experienced Windows Server
  • MS Teams
  • Microsoft SharePoint
  • Ubiquiti Equipment
  • Sonicwall NAS 3600 Series
  • Networking equipment Layer 3
  • Experienced Oracle, SAP, Great Plain and SQL
07/XXX4 to 07/2021
IT Manager Fellowship Technologies Knoxville, TN,
  • Managed a team of IT staff, provided leadership and deployed a security network that handles multiple remote locations.
  • Oversaw all technology operations, software License, data Circuit contract, printer contract, ERP user Licenses and Facility Security contract to ensure continued aligned company strategy and priority and efficiency.
  • Oversaw and proposed technology department budget plan and define systems needs and management of IT department contractors.
  • Work close and communicate at all levels of the organization to ensure everyone in each department for update and changes, update new security policy has put in place or any improvement needs to be put in place.
  • Assisted, oversaw and spearheaded short/long term IT projects and focused on productivity.
  • Worked closely with our department staff to exchange views and documentation and set goals for our department.
  • Keep and maintain accurate inventories of technology equipment and check-out.
  • Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers.
  • Maintained Help Desk process and procedure documentation.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Maintained strong knowledge of applicable regulations to guarantee designs, operations and IT systems to meet those requirements.
  • Built IT culture, delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Supervised lifecycle processes pertaining to IT framework.
  • Hired, trained and managed employees and conducted performance evaluations.
  • Oversaw, reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Maintained close connection with project personnel to quickly identify and resolve problems.


Strategic Planning - Proposal budget planning new security camera system, form 24x7 security team, System upgraded and deployed network security policy.
Risk Management - Performed risk assessment. deployed security control policy, reduced risk factors by continuous security improvement, deployed SSO, implemented multi-layers VPN access. Setup contingency plan.

Innovation - Deployed Office 365. Championed deployed wireless bridge served multiple facilities at low cost & low, improved IT infrastructure and made great contributions to data security and End-Users friendly. Maintained system 99.9% uptime.

06/XXX5 to 07/2021
Facilities Security Manager Ecs Federal Bethesda, MD,
  • Managed a team of Security Officers in a conscious effort to deliver top-quality services. Responsibility included overseeing incident reports and files quickly and accurately.
  • Worked with the head of the building safety department to implement security policy.
  • Make sure team compliance with professionalism guidelines and security team standards.
  • Worked with the security officers to carry out investigations of any incidents and wrote reports for permanent record.
  • Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
  • Developed and implemented training methods to promote and improve officer performance.
  • Oversaw highly effective, well trained security team to secure company assets and secure employees safety.


  • Protected an employer's property and maintained employees safety at all time.
  • Controlled visitors and employees building access.
  • Increased employees performance and increased opportunities to uncover employee theft.
02/XXX1 to 06/XXX4
IT Support Specialist Bankers Healthcare Group Bridgeport, CT,
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Coordinated and architected Shoretel Voip phone system implementation to replaced old analog phone system.
  • Assisted management installed and configured cloud backup for upper management workstations.
  • Setup and replaced company Servers to meet production
  • Assisted implementing and installing broadcast video recording system
  • Involved major upgrades to the business management system, Clients and Profits, bringing the company up to date with the software, solving various bugs, and enabling the deployment of Intel based Macs to various users.
Expected in
Bachelor of Science: Computer Information Systems
California State University - Los Angeles - Los Angeles, CA,
  • Network+ Certified, AWS, CISSP
Expected in
Associate of Arts:
Pasadena City College - Pasadena, CA

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    School Attended

    • California State University - Los Angeles
    • Pasadena City College

    Job Titles Held:

    • IT Manager
    • Facilities Security Manager
    • IT Support Specialist


    • Bachelor of Science
    • Associate of Arts

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