It Manager resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled professional ready to bring 10+ years of experience and take on a challenging new role. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing with a track record of driving increased sales, improving buying experience and elevating company profile with target market. Focused with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid Sales background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.

  • Product and Service Sales
  • Interpersonal Communication
  • Point of Sale Knowledge
  • Store Merchandising
  • Sales Goals
  • Product Knowledge
  • Sale expertise
  • Microsoft applications proficiency
  • Computer literate
  • Customer-oriented
  • Motivated team player
  • Upselling techniques
Work History
04/2019 to Current
IT Manager Carlisle Interconnect Technologies Denver, CO,
  • Oversaw daily performance of computer systems and immediately responded to any issues to keep network up and running.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Interviewed, hired, trained and mentored new staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
02/2019 to 05/2020
Sales Representative Veritiv Greensboro, NC,
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Researched potential clients and markets to prepare for appointments.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
09/2010 to 01/2019
Systems Sales Associate The Colony Hotel Palm Beach, FL,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with customers to understand requirements and provide exceptional service.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
08/2007 to 07/2010
Bartender Grand Sierra Resort And Casino City, STATE,
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Expected in 06/2007
Certificate : Computer Technology
Pickens Technical Institute - Aurora, CO,
Expected in
: Buisness Management
Truckee Meadows Community College - Reno, NV

Winner of the S.T.A.R. award for excellent customer service.

Represented my company at various conferences across the country.

Consistantly maintained the highest sales numbers in my department.

Won various prizes and contests by exceeding sales goals

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Resume Overview

School Attended

  • Pickens Technical Institute
  • Truckee Meadows Community College

Job Titles Held:

  • IT Manager
  • Sales Representative
  • Systems Sales Associate
  • Bartender


  • Certificate
  • Some College (No Degree)

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