It Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Professional Information Technology Manager with a focus on proposing solutions, following best practice to support and enable business to grow. Experienced in providing topnotch customer service for internal and external customers with a goal of high customer satisfaction and good technical outcomes. Expertise in management of Information Technology team, AWS and On-Prem server environment, Hardware, Software, IT Infrastructure, System Support Engineers and various IT vendors. Administration of Microsoft Windows Server. Supporting Microsoft Windows environment. Supporting Microsoft Office Suite. SQL server knowledge. Experience & knowledge using BMC-Track-IT ticketing system, Jira and Confluence.

  • Risk Mitigation Planning
  • Infrastructure Planning
  • Security Improvements
  • Maintenance & Repair
  • Reliable and Trustworthy
IT Manager, 05/2018 to Current
Carlisle Interconnect TechnologiesFranklin, WI,

Directly responsible for the overall planning, organizing and execution of IT systems administration functions. Provide progress updates to internal business unit's including external customers. Including suggestions of improvements and implementing change to
infrastructure. Oversee the support and maintenance of existing applications and development of new technical solutions. Create, update and execute IT policies, processes, procedures relating to information and telecommunication systems and compliance for the organization. Manage, technical projects in alignment with organizational goals and directs the effective delivery of networks, development, and disaster recovery systems. Accountable for the maintenance of all internal building systems (Generator, UPS) to ensure systems are operational. Negotiate service level agreements with internal/external customers and service providers and monitor service delivery to ensure the agreed targets and standards are met.

Director, IT Customer Service, 07/2015 to 04/2018
Froedtert Memorial Lutheran HospitalPewaukee, WI,
  • And Experience using VMware Esxi
  • Nowledgeable of Windows 10
  • 5.50.2456374
  • Proficient with Office 2010, 2013, 2016 and Responsible for the maintenance, upgrades
  • Nowledgeable of Office 365
  • And uptime for approx
  • 150 VM servers, and
  • Esponsible for the maintenance and 200 VM desktops
  • Annual testing of our HA site for HIPPA Experience using and maintaining the and SOX compliance
  • Cisco UCCX ( Cisco Unified Contact Center
  • Anage, maintain and testing of two Express ) and CUCM- Sub ( Cisco Unified
  • Iebert 12 ton HVAC units
  • Communications Manager)
  • Responsible for the maintenance, and Responsible for the scheduling and management of two 30 KVA installation of all electrical and network
  • Ammatronic's UPS units, along with a 150 cabling for the entire office and the Data kW Generator
  • Center
  • General contractor on the design, build Active Directory, Distribution & Security and deployment of a 900 sq foot, Tier 3 Groups
  • Data Center
  • Experience using and maintaining the
  • Esponsible for the management, Agile LeanKit environment
  • Maintenance and testing of the dry pipe fire suppression system for our Data
  • Enter
  • Executive leadership of IT help desk staff, management of enterprise tracking software, including managing and following-up with aging reports, and coordination of communication to all necessary business units
  • Ensure service levels agreements and business objectives are being met, provide positive interfaces with both internal and external customers
  • Provide progress updates to
  • T Executive teams
  • This includes suggesting improvements and implementing change to infrastructure
  • Management of system folder security and office automation training and support
  • Software and device administration
  • Performance management and career development of staff
  • Create and nurtured vendor relationships for the West infrastructure location
  • Manage all facility oriented tasks (personnel moves, desk moves, power and network requirements, and office supplies) for the organization
  • Responsible for the managing, scheduling and planning of the "After-Hours" support team
  • Deployed and maintained a corporate IT asset inventory system
  • Responsible for the management and operation of the Cisco Telepresence video conferencing system
  • Responsible for building a strong team dynamic while training all members of the team to succeed in working independently
  • Monitor IT services of entire company in order to react timely and professionally to high pressure dynamic changing situations
  • Work closely with the Internal Audit Team to ensure that company policies and procedures are HIPPA and SOX compliant
  • Ensure that the department is aware and following best practices, including following NY Cyber Security guidelines.
IT, Network Manager, 09/1998 to 07/2015
Carillion Health SystemVinton, VA,
  • Coordination of computer network activities on one local network shared by four remote offices
  • Design, configuration, installation and maintenance of network hardware, software, software applications, network printers, servers, routers, bridges, switches, modems, cabling and Internet service providers
  • Directly responsible for the management, maintenance, and uptime of the IT infrastructure including the Data Center
  • Primary point of contact 24x7 for all IT related issues
  • Established and maintained network users, user environments, directories, security, and virtual environments
  • Trained staff on software equipment usage and upgrades, including IT Company policies
  • Monitored help desk and managed help desk staff including performance management and training
  • Negotiated contracts and coordination of hardware, software, telecommunications, support of training vendors
  • Installation and testing of software releases, Security updates and patches on servers and workstations.
Education and Training
: Management, Expected in 01/2016
University of Wisconsin-School of Business - Madison, Wisconsin
AGILE/LEANKIT- Manage user access, projects and licensing, creation and security of kanban boards for the entire organization. Transitioning to Management Managing Teams Effectively Coaching and Motivating in the Workplace Effective Negotiations in the Workplace Change Management
Bachelor of Science: Computer Technology & Systems, Expected in 01/1992
Mohawk College of Applied Arts & Technology - ,

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Resume Overview

School Attended

  • University of Wisconsin-School of Business
  • Mohawk College of Applied Arts & Technology

Job Titles Held:

  • IT Manager
  • Director, IT Customer Service
  • IT, Network Manager


  • Bachelor of Science

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