It Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A motivated IT professional with over 13 years of experience as an IT Manager, combining technical savvy and leadership abilities with attention to detail and strong budget awareness. Extensive experience directing software engineering teams in monitoring and troubleshooting, problem solving, managing development and QA structure, and growing infrastructure to meet company objectives. Seeking an opportunity to grow my skills with an organization that rewards proven record of success.

  • Budget administration
  • Security planning
  • Requirements analysis
  • Product development
  • Project lifecycle management
  • Infrastructure development
  • Agile framework
  • Computer proficiency
  • Interpersonal Communication
  • Training & Development
  • Flexible & Adaptable
  • Conflict resolution
  • Computer skills
  • Multitasking abilities
  • Adaptability
  • Self-motivated professional
  • Collaboration
  • Critical thinking
  • Problem -Solving
  • Organization and Time management
Work History
IT Manager, 12/2013 to Current
CloudbakersChicago, IL,
  • Responsible for the management of enterprise wide 24x7x365 IT operations including data center operations, Azure/AWS/Google Cloud, deployment of software builds, server/network/voice/security operations, storage area networks, ERP support and Upgrades, Windows/Apple support and VMWare.
  • Managing complex projects and cross-functional teams to achieve results on time and within budget.
  • Migrate the ERP from On-Site to Microsoft Azure Cloud.
  • Manage the Crystal reports to SSRS conversion project.
  • Introducing Cloud Computing to support business processes such as business intelligence reports to improve data-driven decision making.
  • Innovative and keeping abreast of current and developing technologies.
  • Improving and elevating the level of efficiency throughout the organization by identifying the issue within the process and making it better.
  • Capacity Planning for various infrastructure growth like Storage and Data Center.
  • Vendor Management, Relationship Management, Service/Support Contracts, License management and negotiating contracts.
  • Overseeing case management including SLA, problem resolution, notifications, escalations, and reporting of performance metrics.
  • Leading – Global IT Operations teams in The Netherlands, Japan & China, Software Engineers, and consultants.
  • Managing Development and QA infrastructure implementation and support.
  • Liaise with Management, perform client sales management and develop, revise, and implement long-term strategies, objectives, and business plans.
  • Financial management of Infrastructure budget and Capital.
  • Disaster recovery planning, implementation, and testing.
  • Responsible for hiring and staffing decisions of direct reports and key positions within the department.
  • Oversee and approve hiring and staffing decisions for the department.
  • Preparing and managing department budgets.
  • Oversee Network Infrastructure DHCP, LAN, WAN, F5 Load Balancers, Firewalls (Cisco Meraki, HP Aruba and Juniper), and SD-WAN.
IT Infrastructure Manager, 08/2010 to 12/2013
Advent SoftwareWaltham, MA,
  • Responsible for administering and maintaining technology systems for the company, which include ERP systems (SAP), database space systems, and networking systems.
  • Facilitate development and implementation of new computer and technology systems.
  • Work with end users to develop front end reporting mechanism for data analysis using SQL server to drive the functions.
  • Utilize available hardware and software products and monitor the status of the entire network to ensure that terminals, controllers, modems, and phone lines are functioning properly with minimum down time.
  • Provide management with recommendations regarding the organization’s hardware and software requirements.
  • Maintain system documentation for network and process activities modifications performed by IT personnel, maintain and administer computer network and related computing environments including computer hardware, systems software, and applications.
  • Implement and upgrade Microsoft Dynamics.
  • Office 365 Implementation and administration.
  • J-Sox IT Security Audits.
MIS IT Manager, 05/2009 to 08/2010
  • Manage and maintain Microsoft Windows and Apple applications and systems including but not limited to Windows OS, Mac OS, Windows Server, Linux Server, and Microsoft Exchange.
  • Manage the acquisition, installation, and maintenance of the organization’s local area network hardware/software.
  • Manage network operations to including troubleshooting connectivity problems, installing & maintaining routers, adding/terminating users, assigning rights and access, resetting passwords, establishing e-mail addresses, assessing, and reporting operational status, performing backup and restore etc.
  • Conduct technology orientation and exit briefing for all staff.
  • Ensure technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc.
  • Related to technology operations and/or technology services are evaluated, updated, and processed.
  • Implement, monitor, and maintain databases.
  • Provide technical supervision of technology interns; supervise other staff as directed; annually update technology job descriptions; complete technology staff evaluations.
  • Manage technology inventory to include procurement and disposal.
  • Responsible for troubleshooting workstations, networks, software applications, phones, copiers, and other technologies.
  • Integration of Business Intelligence with current infrastructure.
  • Network Reengineering.
Master of Science: Information Technology, Expected in
Kennesaw State University - Marietta, GA
Master of Business Administration: Information Technology, Expected in
ICFAI University - ,
Bachelor’s: computer science, Expected in
Pune University - ,
Additional Information
  • AWARDS / COMMUNITY SERVICE , Event Manager – Georgia Regional Future City Competition, Kennesaw State University Awarded Best Intern during MBA Summer Internship Repurposing and distributing several laptops to kids in need for digital learning during Covid-19 pandemic
  • Slashed network infrastructure cost by about a 30% by renegotiating the existing vendor contracts
  • Implemented ERP system at 6 locations with over 1000 users in 6 months
  • Revamped the IT and Cyber security making it ransomware proof
  • Microsoft SQL
  • Google Cloud

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Resume Overview

School Attended
  • Kennesaw State University
  • ICFAI University
  • Pune University
Job Titles Held:
  • IT Manager
  • IT Infrastructure Manager
  • MIS IT Manager
  • Master of Science
  • Master of Business Administration
  • Bachelor’s