it manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 10 years of experience in information technology. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement technology needs. Manages technology strategy, training and documentation.

  • Budgeting
  • Staff Management
  • System Configuration
  • Purchasing
  • Disaster Recovery Planning
  • Procurement
  • Virtualization
  • Customer Service
  • Customer Service Oriented
  • Leadership Skills
  • Problem-Solving Skills
Work History
IT Manager, 01/2017 to Current
Community Trust BankWest Monroe, LA,
  • Closely collaborated with project members to identify and quickly address problems.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Oversaw daily performance of computer systems and immediately responded to network and software issues to keep network up and running.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Oversaw IT department operations and training.
  • Installed and managed audiovisual equipment.
  • Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Interviewed, hired, trained and mentored six staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Network Administrator, 06/2013 to 01/2017
Badger Meter IncCentennial, CO,
  • Managed data backups and disaster recovery operations for 300-person company.
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
  • Rewrote and updated group policy with new domain move and domain level raise.
  • Monitored stability of network and wireless services to deliver comprehensive stability.
  • Facilitated smooth network operations for 100 on-site users, and total of 300 users across 11 locations.
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Provided consistent support through on-call rotation duty.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Oversaw patch testing and deployment, script network software pushes and uninstalls.
  • Performed necessary maintenance to support network availability.
  • Configured, monitored and maintained email applications and virus protection software.
  • Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations.
  • Troubleshot failed drives, warnings and unscheduled reboots.
  • Managed all software and hardware issues for end-users.
Desktop Support Technician, 09/2011 to 07/2013
CambriaBoston, MA,
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Configured network printers, and scanners including Xerox, and Ricoh all in one units.
  • Managed the recycle process for old equipment including ensuring that all hard drives were wiped.
  • Maintained an NEC PBX including voicemail and trunk cards for intra office calling.
  • Created and modified images of Windows XP, Windows 7, and Macintosh OSX for deployment on a variety of computers.
  • Managed Active Directory to ensure proper security to network shares, drives, and email.
Computer Technician, 12/2007 to 09/2009
Goodwill Industries Of San Diego CountyEncinitas, CA,
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Maintained 500+ computers on a multi-campus LAN.
  • Maintained, troubleshot, repaired, upgraded, and installed software on 500+ computers.
  • Designed and implemented Computer inventory to track all IT assets quickly and efficiently.
Master of Science: Information Technology Management, Expected in 01/2022 to Western Governors University - Salt Lake City, UT
Bachelor of Science: Data Communication Systems Technology, Expected in 06/2013 to ITT Technical Institute - Portland OR,
Associate of Applied Science: Computer Networking Systems, Expected in 06/2011 to ITT Technical Institute - Portland OR,

Successfully managed, designed and implemented a complete infrastructure overhaul of a corporate network. This project included the replacement of all networking equipment, servers, and endpoint devices. It also included the move to a virtualized server environment. This project timeline from inception to completion was less than 6 months, including software and hardware procurement, and configuration and deployment.

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Resume Overview

School Attended

  • Western Governors University
  • ITT Technical Institute
  • ITT Technical Institute

Job Titles Held:

  • IT Manager
  • Network Administrator
  • Desktop Support Technician
  • Computer Technician


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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