Quality-driven and practical IT Administrator with 16 years experience managing all facets of an IT environment. Looking to bring strong analytical and problem-solving skills to an industry-leading real estate company.
Hardware and software upgrade planning
Budgeting and resource management
Web application design
Microsoft Office proficiency
Excellent communication skills
Strong problem solver
IT Manager February 2011 to CurrentRaintrade Corporation － Lake Bluff, IL
Administer local network. Make all necessary account adds and changes using active directory and group policy for local network.
Set-up and manage e-mail.
Procure new hardware as needed. Research vendors for best price and quality to stay within budget.
Upgrade our accounting system (MAS100) as needed, upgrade our shipping system (Starship) yearly.
Keep software up-to-date with latest MS Office programs, OS, anti-virus and patches/updates.
Train all personnel on new and older software.
Work with personnel for all issues with Office, Internet, and E-mail and MAS100.
Install all hardware. Printers, fax machines, and PC's.
Configure laptops/home users for remote access.
Insure our company website has no problems relating to functionality, Fix issues through programming in PHP on a Linux server.
Research for the best new business software available to keep our company competitive. Test new software for evaluation before purchase.
Documenting all IT related assets. Software keys, serial numbers warranty information, user information, etc.
Design reports as requested using MS Access and Crystal Reports 10.
In charge of telecommunications. Program and maintain telephones.
Negotiate all contracts for services with outside vendors (credit card processing, internet services, payroll services, telephone services etc.).
Responsible for pricing accuracy between our webstore and accounting system.
Researched, recommended and helped with implementation of disaster recovery/backup system that fit our needs and budget.
Photograph products and use Adobe PS to alter size, remove backgrounds, enhance photo, etc. for displaying in our website store.
Created Google feed for Google shopping.
Work closely with marketing partner to maintain SEO rank by assigning keywords/keyphrases.and rewriting URLS. Practice white hat SEO.
ECommerce Administrator February 2008 to February 2011Spectra Merchandising － Chicago, IL
Responsibilities included retrieving PO's, sending ASN's, acknowledgements and invoicing utilizing EDI software.
Worked with retailers and individuals to resolve any issues involving orders.
Included but not limited to inventory, pricing, returns and item set-up.
Processed orders daily utilizing web interfaces and FTP for consumers and retail customers.
Transmitted daily confirmation of tracking information.
Mapped EDI documents to Mas90 order processing and accounting software.
Wrote and ran reports in both MS Access and Crystal Report s10 for sales team and accounting.
Configured and supported all shipping interfaces (UPS, Worldship, FedEx, USPS).
Maintained day to day operations of networks, telecommunications, PC's, and Security software.
Implemented a corporate internet store using Magento storefront software.
IT Administrator February 2006 to February 2007Lewis Carpet One － Northbrook, IL
Upgraded company network from four servers to eight servers to increase data capacity.
Implemented new IP addressing and MS Active Directory hierarchy.
Installed two new Cisco switches to handle increased network activity.
Configured Sonicwall firewall software to allow remote access via VPN for select users. Configured general users for remote access using Citrix.
Created and monitored anti-virus rules using the firewall device and Sonicwall software.
Administrated network servers. Tasks included employee set-up, group management using Active Directory security and permissions accounts and password management.
Experienced with Terminal Services profiles, thin clients and Citrix.
Performed new hire training.
Telecommunication system manager. Managed Nextel in-house phone system.
Managed wireless accounts of 31 lines.
Recommended and purchased all software upgrades for proprietary software.
Tracked and maintained licensing for MS products.
Deployed MS patches.
Set-up back-up system for network servers using Veritas software and external tape drives.
Responsible for all help desk issues.
Experienced in all Windows platforms including Vista, Windows 7 and Office 2007.
IT Administrator February 2001 to February 2006Dorma Door Systems － Lake Bluff, IL
Local network administrator for company WAN.
Administered all employee adds and changes for company data server, mail server, and program server.
Configured iSeries connectivity.
VOIP system manager. Assisted in installation of Siemans VOIP phone system.
Sustained all in-house hardware (phones, cabling, and Dysine power router).
Implemented and maintained back-up system for network interfacing Veritas software and external hard drives.
Experienced with installation and maintenance of Autocad versions from 98 to 2005.
Installed all network data connection hardware. Cables, Jacks, Punch panels etc.
Diagnosed and repaired all components of a PC.
Addressed all problems related to peripherals and other office equipment.
Resolved all company trouble tickets.
User, hardware and software related.
Involved in a nationwide consolidation of 3 frame relay networks into a single MPLS cloud.
Utilized MS Access for all p/w, user, and hardware tracking documentation.
Created custom reports as requested using a MS Access interface.
Adept in data-mining.
Designed, wrote and deployed a custom program in MS Access for logging sales bids using VBA.
Associate of Science : ScienceCollege of Lake County － Grayslake, Ill
Graduated Highest Honors
Bachelor of Science : Computer Information SystemsBarat College － Lake Forest, Ill