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IT MANAGER Resume Example

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IT MANAGER
Core Qualifications
Desktops, Servers, Laptops. Modems, Network Cards, Mother Boards, Printers, Scanners, Routers, Hubs, Switches, PRI phone systems, Punch down boards, Cabling and Wiring of LAN and Voice ports, Time Clocks, CNC Machinery Systems: Virtual Networks, Windows NT to Server 2012 R2, Exchange 2013,Windows XP/Win7Pro/Win8Pro, NAS Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet Software: Visual Basic 6 - .Net, 3MSSQL 7-2012, Oracle 11, Crystal Reports 8-XI R2, MSOffice Suite 9x-2013, VERITAS Backup Exec, Symantec Ghost, PHP, HTML
Experience
02/2006 - Current
Smoky Mountain Machining － Asheville, NCIT MANAGER
  • In charge of all IT functions and security.
  • Including research, recommending and implementing new hardware and software for entire company.
  • Responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of 3 servers with Windows Server 2012 virtual Active Directory, 1 server with Windows Server 2003, 1 NAS and more than 75 Windows XP/7PRO/8PRO desktops and laptops.
  • Maintain Exchange 2013, VPN, FTP site and company website.
  • Utilizing Microsoft .Net, Microsoft SQL 2012, Oracle 11 and Crystal Reports XI R2 to create custom software and reports.
  • Administer back-up/recovery solution utilizing Veritas Backup Exec.
  • Provide support to internal users and external clients on all hardware and software issues.
  • Maintain, support and provide training for all aspects of IQMS manufacturing software.
  • Accounting - AP and AR General Journal Ledger Purchase Orders and Sales Manufacturing Create custom reports for all modules software using Crystal Reports XI R2 and Oracle 11.
  • Responsible for all EDI customer setup, transactions and inventory updates on a weekly bases in IQMS software.
  • Created custom software, SMCS, to interface with IQMS software via MSSQL and Oracle 11.
  • Expanding/supplementing the functionality of IQMS software with the goal to replace IQMS completely.
  • Maintain OS and computer hardware on all CNC machines and program transfer via DNCPro software.
  • PRI phone system administrator and cell phone administrator.
10/2005 - 02/2006
ERC Broadband － Asheville, NCNETWORK ADMINISTRATOR
  • Maintained a Linux and Windows AD server farm for in-house and customer usage.
  • Main duties included in-house AD, programming security system in Federal Building and phone system.
  • Provide customer support for server farm, fiber optic networking, SQL databases and general technical support for the entire Federal Building and across the education, healthcare, government, and economic development communities.
  • Manage in-house Active Directory, e-mail server; add/delete accounts, setup permissions, spam filters, anti-virus protection, VPN connections, and FTP site setup.
  • Assisted in maintaining server farm of client hardware and software.
  • Support and service Hubs, switches, access points and wired/wireless routers Fiber Optic Networking Programmed internal security system for key card and finger print system based on user access rights.
  • Maintained and positioned security webcams with external access to all cameras.
  • Created and maintained virtual LAN systems to extend internal/external networks.
  • Handled wiring of all LAN connections and all phone lines.
  • Including relocating the office from the 1st floor to the 3rd floor of the Federal building.
  • Assisted in the upgrading of the courthouse LAN system to a secure fiber based network.
  • Audit all incoming desktops and laptops, including damage inspection, complete hardware reformatting and troubleshooting, reconditioning and hardware/software installation and upgrade.
  • Analyze projected cost and development needs on a per project basis.
05/2001 - 08/2005
Vertique, Inc － Arden, NCSENIOR SOFTWARE DEVELOPER / NETWORK ENGINEER
  • Accountable for leading team in developing project plans for ?Automated Case Picking.
  • systems for the beverage industry.
  • Including research, recommending and implementing new hardware and software for each project.
  • Concurrently, responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of Windows 2003 Active Directory and more than 75 Windows 9X/NT/2000/XP desktops and laptops.
  • Monitor and support internal network security, including adding/deleting users and shared permissions.
  • Administer back-up/recovery solution utilizing VERITAS Backup Exec.
  • Provide 24/7 support to internal users and external clients on all hardware and software issues.
  • Developed key operating software for ?Automated Case Picking.
  • systems.
  • Patented in 2002 in USA and Europe.
  • and operating in distribution facilities across the United States Development of robotic case placement software utilizing FANUC robots and the "Automated Case Picking" software.
  • Patented in 2002 Analyze projected cost and development needs on a per project basis.
  • Manage in-house e-mail server; add/delete accounts, setup permissions, spam filters, anti-virus protection, VPN connections, and FTP site setup.
  • Supported and serviced all Hubs, switches, access points and wired/wireless routers Report architect with ComponentOne Reporting, MSAccess, Visual Basic 6.
  • Customizing software and data reports based on customer specifications.
  • Design databases using MSAccess and MSSQL over an ODBC SQL connection.
  • Audit all incoming desktops and laptops, including damage inspection, complete hardware reformatting and troubleshooting, reconditioning and hardware/software installation and upgrade.
03/1998 - 04/2001
Info4Cars － Fletcher, NCIT/COMMUNICATIONS SPECIALIST
  • Member of a team of 2 accountable for analyzing, troubleshooting and resolving internal user?s desktop and laptop issues for a 70+ computer network.
  • Repaired and configured desktops/laptop systems.
  • Administrator for telephony phone system, including programming phones, wiring extensions and setting up new users.
  • Trained and mentor Junior Technicians.
  • Gained extensive knowledge of all computer models including Compaq, Hewlett Packard, IBM, Sony and Gateway.
  • Designed databases and reporting using MSAccess, Crystal Reports 8 and MSSQL over an ODBC SQL connection.
  • Created web-based reports using SQL Query Analyzer and stored procedures.
  • Completed multiple inventory updates using MSAccess databases combined with SQL server tables.
  • Provided primary telecommunications support for PRI/Digital Link PBX system and Xantel Telephony Interface.
  • Maintained reporting server for telephony system.
  • Created and maintained reporting for real-time call center information.
  • Maintained, supported and purchased telephone equipment.
Education
1 1996
Western Carolina UniversityCullowhee, NCB.A: Music Industry BusinessMusic Industry Business
Skills
Visual Basic 6 - .Net, Microsoft .Net, Accounting, Active Directory, AD, anti-virus, AP, AR, architect, back-up, Cabling, call center, CNC, Compaq, Hardware, computer hardware, Crystal Reports 8, Crystal Reports, client, clients, customer support, databases, Desktops, DHCP, DNS, EDI, e-mail, Ethernet, Fast Ethernet, FTP, Gateway, Ghost, government, Hewlett Packard, HTML, Hubs, IBM, inventory, LAN, Laptops, Ledger, Linux, Machinery, mentor, access, MSAccess, Exchange, MSOffice, office, SQL 7, Windows 9, Windows, Win7, Win8, 2000, 9x, NT, Windows NT, Windows XP, Modems, Mother Boards, NAS, NetBEUI, Network Cards, network security, network, Networking, Networks, ODBC, OS, Oracle, PBX, phone system, phone systems, telephone equipment, cameras, PHP, Printers, programming, project plans, Protocols, real-time, reporting, research, robotic, Routers, Sales, Scanners, Servers, software installation, Microsoft SQL, MSSQL, SQL server, SQL, Switches, Symantec, tables, TCP/IP, technical support, telecommunications, Telephony, phones, phone, troubleshooting, upgrading, upgrade, VERITAS Backup, Visual Basic 6, VPN, WAN, website, Wiring
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Resume Overview

Companies Worked For:

  • Smoky Mountain Machining
  • ERC Broadband
  • Vertique, Inc
  • Info4Cars

School Attended

  • Western Carolina University

Job Titles Held:

  • IT MANAGER
  • NETWORK ADMINISTRATOR
  • SENIOR SOFTWARE DEVELOPER / NETWORK ENGINEER
  • IT/COMMUNICATIONS SPECIALIST

Degrees

  • B.A : Music Industry Business

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