it manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and motivated IT Manager with 21 years of experience and record of success in the computer industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

  • Account Administration
  • Active Listening
  • Application Installations
  • Attention to Detail
  • Collaborative Team Player
  • Component Replacement
  • Computer Diagnostics
  • Critical Thinking
  • Customer Service
  • Computer Skills
  • Conflict Resolution
  • Customer Service Support
  • Customer Communication and Empathy
  • Data Management
  • Desktop Partitioning Software
  • Device Installation
  • Employee Computer Support
  • Friendly and Patient
  • Good Work Ethic
  • Hardware and Software Configuration
  • Hardware and Software Repair
  • Help Desk Support
  • Interpersonal Skills
  • LAN and WAN Assessment
  • Microsoft Windows and Office
  • Multitasking and Prioritization
  • Organizational Skills
  • People Skills
  • Planning & Organizing
  • Problem Resolution
  • Reliable & Trustworthy
  • Remote Technical Support
  • Resolving Problems and Incidents
  • Supervision & Leadership
  • System Maintenance
  • System Configuration
  • Teamwork and Collaboration
  • Technical Troubleshooting
  • Time Management
  • Tracking and Documentation
  • Troubleshooting and Diagnostics
  • Verbal and Written Communication
  • Vendor Relations
Education and Training
Evangeline Vocational Technical School St. Martinville, LA, Expected in 03/1992 Certified in Consumer Electronics : Consumer Electronics - GPA :
Breaux Bridge High School Breaux Bridge, LA Expected in 05/1991 High School Diploma : - GPA :
Ferring Pharmaceuticals, Inc. - IT Manager
Parsippany, NJ, 05/2011 - Current
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Developed and maintained processes and technology roadmap to achieve business objectives.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Created and enforced information technology budget.
  • Communicated with management staff to support company growth and optimize processes.
  • Taught and supervised staff supervisors, management team, and employees, coaching, motivating and disciplining to optimize results.
  • Collaborated with management staff and for integrations, ensuring successful technical upgrades.
  • Supported 4 satellite locations and safeguarded operational infrastructure through frequent threat assessments.
  • Collaborated with senior leaders to develop solutions with accounting software and medical software platforms for key business initiatives.
  • Implemented multiple software conversions, desktop setup and staff training.
  • Implemented, tested and tracked applications, business software, network infrastructure and wireless devices.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Delivered solution models and architectures to support business requirements, organization and industry standards.
  • Communicate with Corporate IT and Management to support company growth and optimize processes.
Gerard Academy - IT Technician
Andover, MN, 05/2001 - 05/2011
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Trained users to operate and manage hardware and software.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Built and repaired Windows computers according to schedule.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Diagnosed and determined system issues to route for repair.
  • Followed detailed drawings or diagrams to correctly cable server rack.
  • Utilized password reset utility to unlock units with BIOS password locks.
  • Served as network administrator by creating accounts and managing permissions for users.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
  • Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
  • Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
  • Monitored, tracked and documented service support activity to assist future problem resolution.
  • Installed appropriate security patches to eliminate security vulnerabilities.
Fruit Of The Loom - Martin Mills - Shipping and Receiving Clerk /Assistant Manager
City, STATE, 03/1992 - 06/2001
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Organized deliveries by sorting and stocking receivables
  • Identified order discrepancies and damaged items and notified supervisor.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Maintained inventory of shipping materials and supplies.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Prepared documentation to track and report on damaged or missing items.
  • Monitored merchandise received and shipped from facility in computer system.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Contacted vendors for information on inbound or outbound shipments.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Documented damaged, inaccurate or missing products and reported to management.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Placed products and rotated stock per established standards.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
  • Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
  • Wrote receiving process work instructions that management approved and implemented throughout warehouse.
  • Dispatched company 18-wheelers.
  • I assisted and verified daily log book for drivers.

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Resume Overview

School Attended

  • Evangeline Vocational Technical School
  • Breaux Bridge High School

Job Titles Held:

  • IT Manager
  • IT Technician
  • Shipping and Receiving Clerk /Assistant Manager


  • Certified in Consumer Electronics
  • High School Diploma

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