Seasoned IT Manager with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in Application and Server Design planning and implementation with the primary focus being customer service and accomplishing business need.
Configure, design, and install multiple network servers. Create, delete, and modify network user accounts and mail system accounts. Assist in the development of security policies and procedures, specializing in network security issues. My duties also include implementing network design changes to optimize network traffic and eliminate network slowdowns. Install and test network devices such as network cards, hubs and switches to resolve network problems. Monitor WAN links to district offices and travel to district offices and other remote user sites on a 24-hour basis as needed. Evaluate network hardware, software, and server configurations to improve the overall network performance. Design and implement disk mirror, duplexing and nightly tape backups to maintain data integrity. Installation of application software on servers and users' workstations is another aspect of my position. In addition, assisted in supporting remote dial-in connections. Have taken on a leadership role on several projects such as remote dial-in for Network Staff, Virus Software roll out on all user workstations and network server documentation.
Supervises Network Services Technicians involved in network operations center, server support, VMware support, SAN support and user support for Ohio Department of Health LAN/WAN. Supervises information technology professionals involved in assessing, designing, monitoring and maintaining ODH data communications/telecommunications services and equipment and network support services (e.g., designs physical topology, installs local and remote workstation equipment and software, cabling, hubs, repeaters, routers and installs and configures network server, maintains physical and logical links; designs, implements and maintains security and global naming conventions among multiple servers; designs disaster recovery implementations to maintain network data integrity, including disk duplexing and automated tape backup) locally and to remote locations. Maintains Windows servers, VMware, and EMC storage platforms; Trains lower-level network services technicians on ODH LAN/WAN support activities. Directs and monitors activities of unit involved in ODH/LAN/WAN systems administration (e.g., monitors packet traffic, allocates and monitors disk volume storage; allocates server memory resources and monitors system performance; operates remote network management software, LAN monitoring systems and software, protocol and packet analyzing devices and cabling scanners), network image, telecommunications, network operations center and user support. Coordinates installation of multi-platform connectivity and multi-protocol implementations. Participates in ODH long-range planning for purchasing, designing and installing data communications and telecommunication equipment. Oversees activities and provides supervision to contract staff. Reviews ODH network functioning, procedures and documentation, monitors work in progress. Orients and trains new staff. Work with other network administration management and team leaders to ensure standardization of policies, procedures, and quality of services related to data communications, telecommunications and network administration. Provides project management and performs upgrades with other information technology personnel. Provides direction and participates in documenting and communicating problem resolutions with other information technology professionals and information technology personnel involved in maintaining network. Ensures mentorship and training to lower level information technology professionals. Writes network maintenance procedures. Responds to production down problems on 24 hours basis. Resolves difficult technical problems to coordinate operations. Attends management level meetings and provides expert advice to management personnel. Attends meetings to discuss projects and to participate in design, development and implementation of automated systems and their associated impact of data communications, telecommunications and network operations. Confers with training subject matter experts to produce training materials or courses. Attends industry standard seminars and conferences.
Manages the Server Windows/AIX/UNIX/Linux section composed of information technology (IT) staff primary duties involve developing and evaluation statewide strategic information technology plans (e.g. IT optimization) and preparing statewide information technology reports and/or involved in developing statewide information technology polices related to procurement and use of information technology in state government.
Confers and meets with users, vendors and/or other section managers in order to exchange information, resolve difficult or technical problems and/or to coordinate operations; attends management-level meetings and provides expert advice to higher level management personnel; attends training classes and/or seminars; assign work and prioritize assignments related to projects undertaken by section; establishes specific goals for each subordinate, evaluates employee performance and establishes measures by which performance can be measured; provides training for staff concerning both technical and personnel issues; develops training curriculum for individual employees facilitating staff development and education in developing technologies; promotes a customer centric service delivery; supports existing customers utilizing multiple hardware and system platforms
(e.g., HP Servers/Blade Systems, Dell Servers/Blade Systems, Cisco UCS Servers, IBM Servers/Blade Systems, Microsoft Server Platform, AIX Server Platform, UNIX Server Platform, Linux Server Platform, Network Concepts, Storage Area Network Concepts, Hypervisor Concepts).
Manages the Office of Information Technology (OIT), Infrastructure Services Division (ISD), Server group: develops policies & standards, analysis & design of system integration across multiple hardware and system platforms (e.g. Windows Server, VMWare, AIX, Linux, Storage, Backup, Azure, AWS, Office 365) and performance monitoring & automation management; supervises & ensures security & software configuration support; implementation & adherence, installation of performance monitoring software; Manages units providing administration & management of multiple systems & services to agency customers; Promotes concept of enterprise solutions & management; Reviews & interprets system documentation & test results to determine appropriate course of action; Provides technical assistance to staff in resolving complex issues associated with multiple system platforms & services & performance monitoring & automation management; Establishes & ensures compliance with previously established, policies, procedures & standards including NIST 800-53 security framework & agreed upon IT Service Management best practices (ITIL); Implements IT help desk & systems programming policies & standards; Develops & reports on performance indicators reflecting service offerings; Develops, maintains & tests processes to ensure adequate backup & recovery procedures for services; Reviews proposed systems designs & determine efficiency of hardware & software in supporting such systems; provides analysis & supervises designs of large & complex computer systems; develops, documents & establishes service level agreements for services provided with associated service level objectives & agency business level objectives; Develops technical specifications for inclusion in Service Level Agreements between the unit & customers; attends customer agency meetings; responds to critical outages 24 x 7.
Assists ISD Leadership in establishing program area goals & objectives & associated performance measures by which to measure compliance; determines staffing requirements for section; provides effective leadership, promoting team atmosphere with subordinates, peers, management & customers; assign work & prioritize assignments related to projects undertaken by section; establishes specific goals for each subordinate, evaluates employee performance & establishes measures by which performance can be measured; provides training for staff concerning both technical & personnel issues; develops training curriculum for individual employees facilitating staff development & education in developing technologies; performs administrative functions (i.e., approval of requests for leave, payable time approval, completes performance evaluations, issues discipline)
Establishes & manages the Server group budgets & projects: re-searches cost & considers available funding in determining successful systems designs and participates in preparation of unit budget & rate setting.
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