it manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Career

Talented IT Manager with 7+ years of professional experiences in infrastructure development, strategic planning, set direction to adopt new technologies and established new team to improve organization operations and security. Great Leader with experienced in both IT and Facility Security department.

Area of Expertise
  • Project coordination
  • Infrastructure planning
  • Team Training & Collaboration
  • Set long term future growth
  • Security improvement
  • System Implementation
  • Leadership
  • Foster commitment
Professional Experience
07/XXX4 to 07/2021
IT Manager Elkem Aurora, CO,
  • Responsible worked close, Communicated at all level of the organization, advise for improvement and improved data security.
  • Maintained staff coverage and work close to our department staff to exchange view and documentation.
  • Maintained, oversaw facility and IT system contract.
  • Implemented , Organized and supervised E-Waste Recycle Disposal program.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Organized, purchased, installed and maintained network equipments LAN/WAN system.
  • Supervised lifecycle processes pertaining to IT framework.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Improved user-friendliness System
  • Maintained close connection with project personnel to quickly identify and resolve problems.
06/XXX5 to 07/2021
Facilities Security Manager City Of Aurora, Co Reston, VA,
  • Managed a team of Security Officers in conscious effort to deliver top-quality services. Responsibility included oversaw incident reports and files quickly and accurately.
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Completed investigations of security incidents and wrote reports for permanent record.
  • Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
  • Developed and implemented training methods to promote and improve officer performance.
  • Oversaw highly effective, well trained security team to secure company asset and secured employees safety.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Developed standardized training procedures for departmental inspections.
  • Provided security team leadership and contributed to on-call duties.
02/XXX1 to 06/XXX4
Technical Support Representative Solarwinds, Inc. City, State,
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Coordinated and architected Shoretel Voip phone system implementation to replaced old analog phone system.
  • Assisted management installed and configured cloud backup for upper management workstations.
  • Setup and replaced company Servers to meet production
  • Coordinated and helped project completion and meet deadline
  • Assisted implementing and installing broadcast video recording system
  • Involved major upgrades to the business management system, Clients and Profits, bringing the company up to date with the software, solving various bugs, and enabling the deployment of Intel based Macs to various users.
Expected in to to
Bachelor of Science: Computer Information Systems
California State University - Los Angeles - Los Angeles, CA,
Expected in to to
Associate of Arts:
Pasadena City College - Pasadena, CA
  • Consistently maintained 99.9% system uptime.
  • Expanded company network to serve multiple facilities at the same time to keep IT department cost down.
  • Negotiated & administered company services contract, upgraded high speed data fiber services to meet the company needs.
  • Created highly effective new security teams that significantly impacted on production and secured employees to all facilities access at all time.
  • Implemented cloud base office 365 email system & disaster backup and Enterprise WIFI system.
  • Consistently maintained high computer Users satisfaction rates
  • Implemented SD-WAN and redundant fiber Circuit to keep system 99.9% uptime.
  • Spearheaded cloud base mobile frontline Digital Production System (RedZone).
  • Built a wireless bridge network to support multiple facilities to keep the cost down.

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Resume Overview

School Attended

  • California State University - Los Angeles
  • Pasadena City College

Job Titles Held:

  • IT Manager
  • Facilities Security Manager
  • Technical Support Representative


  • Bachelor of Science
  • Associate of Arts

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