To obtain the Support Services Manager position that will allow me to utilize my knowledge and help your corporation grow.
Led a successful acquisition and the subsequent technology integration in under 90 days.
Increased core system availability to 75% by developing standards and architectural governance and implementing best practices.
Reduced the incidence of IT issues by 80% globally by leading a testing initiative improvement program.
Saved more than $250k by redesigning Network architecture.
Took over a company-wide innovation initiative resulting in several new technology offerings in under 3 months.
Maintained 2 Datacenter environments with 100 plus users with various computer related issues.
Maintained Windows, Novell Netware servers, and Oracle servers, EMC Blade Server rack w/ San Storage, Brightstar Arc-serve Backup, Symantec Net-backup.
Troubleshooted Network issues for two locations in Lafayette, IN.
Maintained production environment servers and computers.
Configured switches, routers, maintain firewall.
Familiar with Novell Groupwise, Cisco Switch management tools and configuration of switches and access points, Solarwinds Network tools.
Set up vendors, Coordinate subcontractors, process quotes.
SOX test and compliance audits.
Wrote proposals for purchasing equipment.
Instruct and supervise colleagues and users when needed.
Evaluated the basic needs for the department.
Maintained VMware ESX 3x server environment.
Designed and implemented all network change.
Business Administration IT Management
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