It Help Desk Support resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and customer service skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level full-time or part-time employment to help exhibit skills in the food industry while achieving company goals.

Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Skilled Food Worker bringing 5 plus years of experience and understanding of hospital operations. Enthusiastic about supporting patient care with nutritious food.

Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent Food Preparation Worker helping serve up high quality meals through fine attention to detail and proactive customer service. Skilled at inventory management and restocking to keep food items fresh and readily accessible for cooking. Enforces strict sanitation practices to meet regulatory compliance standards.

  • Self-motivated professional
  • Organization and Time management
  • Stocking and replenishing
  • Timely food output
  • Ordering procedures
  • Menu memorization
  • First Aid/CPR
  • Teamwork
  • Plates presentation
  • ServSafe
  • Food Safety
  • Point of Sale Systems
Work History
03/2018 to 01/2020
IT Help Desk Support 3D Systems Berkeley, CA,
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, modify, update, and repair computer hardware and software in addition to completely new phone system rollout.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Retained existing clients and developed 57 new accounts by extending high quality and efficient support service
  • Follow up with customers to ensure issue has been resolved and gain feedback from customers about their assistance form Help Desk.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Retained existing clients and developed 57 new accounts by extending high quality and efficient support service
10/2018 to 11/2019
Sortation and Warehouse Associate Amazon Logistics, DBA2 City, STATE,
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes using Zebra scanner devices to record these packages in computer database.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Consistently maintained picking/packing speeds in top 90th percentile and remained top performed in other job duties such as scanning incoming packages, delivering packages to staging area/zone, and resetting stations for next shift.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
01/2017 to 12/2017
Student Fundraising Ambassador Ruffalo Noel Levitz - Tell-A-Terp City, STATE,
  • Telemarketing fundraising for University of Maryland where resolved conflicts and successfully received most pledges for donations award 4 separate times.
  • Serve as ambassador by establishing open lines of communication between University of Maryland and its alumni, parents of students, and past donors.
  • Work independently to achieve daily, weekly and overall fundraising goals and maintained professionalism at all times during calling shifts, and in every telephone conversation with prospects.
  • Founded on-campus club promoting volunteering efforts by students for non-profit organizations in community.
  • Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
07/2014 to 04/2017
Assistant Manager, Cashier, Cook Greek On The Street: Micklos & Micklos City, STATE,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Operated cash register for cash, check and credit card transactions in addition to processing transactions on our mobile POS system with overall accuracy of 96%
  • Assisted chef with planning easy but elegant appetizers to spark customer interest
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Expected in 05/2023
Associate of Science: Nursing
Harford Community College - Bel Air, MD
  • Professional development completed in Psychopathology, Neuropsychiatry and Cognitive Behavioral Therapy techniques
  • Specialization in Psychiatric Nursing for children and adolescents
Expected in 12/2019
Bachelor of Science: Family Science And Neurobiology
University of Maryland - College Park - College Park, MD
  • GPA: 3.36
  • Member of Terps for Disability Justice, Terps for Smiles, Active Minds and the iLead Success Tutoring and Mentoring Program
  • Member of Phi Delta Epsilon, a medical, co-ed fraternity for those who are pursuing a career in the pre-med or health sciences field
  • Coursework in Psychopathology, Anatomy & Physiology, Development of Humans Across the Lifespan, Family Economics, Epidemiology, Public Health, Adolescent & Peer Counseling, and Delivery of Human Services
  • Volunteered at the University Health Center Pharmacy for 3 semesters while maintaining a full course-load and part-time employment

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Resume Overview

School Attended

  • Harford Community College
  • University of Maryland - College Park

Job Titles Held:

  • IT Help Desk Support
  • Sortation and Warehouse Associate
  • Student Fundraising Ambassador
  • Assistant Manager, Cashier, Cook


  • Associate of Science
  • Bachelor of Science

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