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IT Help Desk Specialist 2 Resume Example

Resume Score: 80%

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CHRISTOPHE
BASSONO
Professional Summary

Talented Computer Technician and CyberSecurity is seeking an IT position supporting end Users with exceptional customer service and bilingual skills. Analyzed and created a new configuration for packaged software to meet business and system requirements. Desktop Support Technician with 3 years providing rapid client-centered technical support. Expertise in identifying root causes.

Highly ambitious CyberSecurity Analyst with background in IT Help Desk, Technical Support , CyberSecurity educated from school and client needs assessments.

Experienced IT professional with strong leadership and relationship-building skills.

Skills

Cryptography and encryption Email Security Java system proficient Web application Incident respond and disaster recovery development Analysis of malicious code Skilled in TCP/IP and WAN Web application Firewall Configuration implementation Wireless network security Proficient in Norton Anti virus software Large Understand of how hackers work computer networks Self-motivated Perfect Attendance Award Linux programming Language:  MySQL, Data Skilled in HTML, HTTP and IP JavaScript Structure Routing protocols knowledge Administrator Windows and Linux Anti-virus software Strong client relations Innovative thinker MS Windows proficient Strong communication skills Multi-line phone talent Use of vulnerabilities such as Nmap, port scanner, Monitoring tools like Lynis , Linux configuration audit, OpenVAS, vulnerability scanner, Arachni, and web MBSA, and MS configuration audit.

MS Excel, PowerPoint, Word, and Project Knowledgeable in various CyberSecurity areas such as: Identity and Access Management, Threat and Vulnerability Management, Information Risk and Governance, IT Architecture, Monitoring, Incident Response and Security Strategy, Physical Security and/or Business Resiliency.
Good knowledge of security controls for the handling of Personally Identifiable Information (PII) data, regulations and security compliance requirements affecting financial institutions (FFIEC/GLBA).
Familiar with assessment framework in NIST.

Strong verbal communication

Risk management processes and analysis
System upgrades System backups Java/C/C++

Written and oral communication

Bug tracking management

software Excellent diagnostic skills

Education
University of Nebraska Omaha2018Bachelor of Science: CyberSecurity

CyberSecurity

Cyber SecurityAssociate of Science: Computer TechnologyComputer Technology
Metropolitan Community CollegeOmaha, NE2016
Certifications

I am working Toward to get CISSP Certificate

Work History
Bank of the West- IT Help Desk Specialist 2
Omaha, NE03/2018 - Current
  • Recommended network security standards to management.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions using Bomgar
  • Troubleshoot, Repair and Install Computer Software and Hardwares .
  • Provide access to Users all over the United States using Active Directory , Unlock , reset and create password and profile to Users.
  • Excellent communication skills, customer-oriented and cool-tempered
  • Educating User how to use TouchPoint, Halo, Netx360, McAfee, VmWare , VPN , Branch Technology an software .
  • Provided continued maintenance and development of bug fixes and patch sets for existing user's accounts.
Century Link Center- Tech Support Agent
Omaha, NE09/2015 - Current
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Created cases and claims for damaged, lost or displaced packages.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provide technical support to diagnose and resolve technical hardware and software issues.
  • Formulate trouble reports/tickets and provide solutions for customer repair problems.
  • Interface directly with customers on providing status and ensuring service has been restored.
  • Knowledge of basic network system and how to troubleshoot a modem, Set up Box, DSL, Ethernet, HDMI, and Power Cable.
Metropolitan Community College- Information Technology Help Desk Analyst Knowledge Base Administrator
Omaha, NE12/2014 - 12/2015
  • Maintained and monitored the server room, the wireless network and other server infrastructure.
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Completed an average of personal UI design, code reviews, and programming projects each quarter.
  • Researched current and emerging art and graphic design technologies.
  • Worked with internal clients to determine strategy and design for annual marketing campaigns.
  • Generated detailed specs of final designs.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Set up PC and Apple desktop and laptops and all types of mobile devices.
  • Provided base level IT support to non-technical personnel within the business.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
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Resume Overview

Companies Worked For:

  • Bank of the West
  • Century Link Center
  • Metropolitan Community College

School Attended

  • University of Nebraska Omaha
  • Cyber Security
  • Metropolitan Community College

Job Titles Held:

  • IT Help Desk Specialist 2
  • Tech Support Agent
  • Information Technology Help Desk Analyst Knowledge Base Administrator

Degrees

  • Bachelor of Science : CyberSecurity
    Associate of Science : Computer Technology

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