it help desk co op resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Strong in wanting to solve issues and keep things tidy. No loose ends!

  • Critical Thinking
  • Computer Hardware Knowledge
  • Closing Tickets
  • Support Ticket System Management
  • Microsoft Active Directory
  • Software and Hardware Issues/Replacements
  • Incident Response
  • Computer Workstation Setup with Printers and Peripherials
  • Organizational Skills
  • Desktop Partitioning Software
  • Microsoft Certification
Work History
02/2022 to Current
IT Help Desk Co-Op Taco Bell Chesapeake, VA,
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1-3 IT support to non-technical internal users through desk side support services.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Configured hardware and granted system permissions to new and existing employees.
  • Documented support interactions for future reference.
  • Managed and updated technical support best practices for use by team.
  • Responded promptly to incoming requests for technical support.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Creating schedules for student workers.
  • Setting up meetings for assistance.
  • Setting up and moving equipment for faculty and staff members.
08/2021 to Current
Crew Member Autonation, Inc. Newport Beach, CA,
  • Provided excellent customer service by meeting quality expectations.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
08/2020 to 08/2021
Receptionist National Legal Professional Associates City, STATE,
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Handled transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or mail.
  • Provided support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed calls to correct offices.
03/2016 to 07/2020
Crew/Manager Kings Island Cedar Fair City, STATE,
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Calculated time cards to process employee payroll for many team members using various systems.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Expected in 04/2025 to to
Bachelor of Science: Information Technology Game Simulation/Development
University of Cincinnati - Cincinnati,
  • Dean's List All Semesters
  • Robert Jollay and Greif Scholarship Recipient
  • Professional Development: Information Technology
  • Relevant Coursework: Computer Programming (Java), Contemporary Programming (C#), Fund. of Info. Tech., Systems Admin., Computer Networking, Network Infrastructure, Web Development, Management in IT, Systems Analysis and Design, Fund. of Management.
  • 3.67 GPA on 4.0 Scale

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Resume Overview

School Attended

  • University of Cincinnati

Job Titles Held:

  • IT Help Desk Co-Op
  • Crew Member
  • Receptionist
  • Crew/Manager


  • Bachelor of Science

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