close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • IT Help Desk
Please provide a type of job or location to search!
SEARCH

IT Help Desk Resume Example

Love this resume?Build Your Own Now
IT HELP DESK
Career Focus
Certified Professional in information technology field with 4+ years of combined experience in the Networking, help desk and General banking operation. Got my certificate in core banking system through working in banking sector, as process an excellent understanding for network.
Education and Training
2011
Arab International University
City, SY
Computer
Bachelor of Science
Arab International University, Damascus Syria Bachelor of Science in Computer 2007-2011
Work Experience
December 2011 to January 2015
Avalon Health Care GroupSpokane IT Help Desk
  • Maintained computing environment by identifying network requirements; installing upgrades; monitoring network performance.
  • Establish network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
  • Established network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
  • Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. PROFESSIONAL EXPERIENCE (Continue)
  • Secured network by developing network access, monitoring, control, maintained necessary documentation.
  • Prepared users by designing and conducting training programs; provided references and support.
  • Upgraded network by conferring with vendors including identifying areas of improvements, enhancements and all purchasing decision of any software and equipment needed.
  • Meets financial requirements by submitting information for budgets; monitoring expenses.
  • VoIP Systems / Polycom / Troubleshooting
  • Representation of the bank at IT conferences And workshop Installing, configuring and upgrading operating systems and software, using primarily standard financial, business and administrative application practices.
  • monitoring and maintaining computer systems and networks;
  • Techniques for explaining technical concepts and procedures to non-technical users
  • talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required.
  • providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • supporting the roll-out of new applications;
  • setting up new users' accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing many open cases at one time;
  • rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
  • testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment. PROFESSIONAL EXPERIENCE (Continue)
November 2011 to July 2012
Swift Officer
  • Process all SWIFT messaging (categories 1-9), messages usage; and particular MT1xx and MT2xx series messages; including strong detailed understanding of the mandatory and optional field requirements of each message type, Responsible of all swift, processing of incoming and outgoing SWIFT messages, Second check L/C documents
  • Manage the annual SWIFT standards release project.
  • Ensure periodic updates of SWIFT BIC code.
  • Trained and managed team of 8 Employee for all swift steps, and responsibilities
September 2011 to December 2011
CalportlandLongview IT Support
  • Records Management - both hard copies and electronic,
  • Chasing up the missing documents for the vetting,
  • Updating the information of the timesheets and access database,
  • Maintain the database of the project update, insert, and delete all the database of the project aside handling the entire request from all the dept in the project to QA/QC DEPT.
Certifications
Photoshop Certificate. A+ Certificate. N+ Certificate.
Presentations
Representation of the bank at IT conferences And workshop
Skills
Documentation, Testing, Access, Budgets, Buying/procurement, Firewalls, Network Monitoring, Performance Tuning, Polycom, Purchasing, Router, Routing Protocols, Security, Training, Training Programs, Voip, Workflow, Customer Service, Dhcp, Dns, Exchange, Firewall, Ftp, Juniper, Mail Server, Microsoft Outlook, Networking, Outlook, Photoshop, Printers, Receptionist, Retail Sales, Solutions, Accounts And, Cases, Clients, Help Desk, Telephone, Database, It Support, Qa, Records Management
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

64Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info

Resume Overview

School Attended

  • Arab International University

Job Titles Held:

  • IT Help Desk
  • Swift Officer
  • IT Support

Degrees

  • Computer Bachelor of Science

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Front-Desk-Manager-resume-sample

Front Desk Manager

Concord Hospitality

Akron , OH

Servivce-Desk-Team-Lead-resume-sample

Servivce Desk Team Lead

Snowline Hospice

Sacramento , CA

Front-Desk-Associate-resume-sample

Front Desk Associate

Magic Leap

Culver City , CA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.