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IT Help Desk Resume Example

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IT HELP DESK
Career Focus
Certified Professional in information technology field with 4+ years of combined experience in the Networking, help desk and General banking operation. Got my certificate in core banking system through working in banking sector, as process an excellent understanding for network.
Education and Training
2011
Arab International University
Damascus, SYComputer
Bachelor of ScienceArab International University, Damascus Syria Bachelor of Science in Computer 2007-2011
Work Experience
December 2011 to January 2015
ASHUR INTERNATIONAL BANK FOR INVESTMENTBaghdadIT Help Desk
  • Maintained computing environment by identifying network requirements; installing upgrades; monitoring network performance.
  • Establish network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
  • Established network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
  • Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. PROFESSIONAL EXPERIENCE (Continue)
  • Secured network by developing network access, monitoring, control, maintained necessary documentation.
  • Prepared users by designing and conducting training programs; provided references and support.
  • Upgraded network by conferring with vendors including identifying areas of improvements, enhancements and all purchasing decision of any software and equipment needed.
  • Meets financial requirements by submitting information for budgets; monitoring expenses.
  • VoIP Systems / Polycom / Troubleshooting
  • Representation of the bank at IT conferences And workshop Installing, configuring and upgrading operating systems and software, using primarily standard financial, business and administrative application practices.
  • monitoring and maintaining computer systems and networks;
  • Techniques for explaining technical concepts and procedures to non-technical users
  • talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required.
  • providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • supporting the roll-out of new applications;
  • setting up new users' accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing many open cases at one time;
  • rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
  • testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment. PROFESSIONAL EXPERIENCE (Continue)
November 2011 to July 2012
Swift Officer
  • Process all SWIFT messaging (categories 1-9), messages usage; and particular MT1xx and MT2xx series messages; including strong detailed understanding of the mandatory and optional field requirements of each message type, Responsible of all swift, processing of incoming and outgoing SWIFT messages, Second check L/C documents
  • Manage the annual SWIFT standards release project.
  • Ensure periodic updates of SWIFT BIC code.
  • Trained and managed team of 8 Employee for all swift steps, and responsibilities
September 2011 to December 2011
URUK GENERAL TRADING AND CONTRACTING COMPANYBaghdadIT Support
  • Records Management - both hard copies and electronic,
  • Chasing up the missing documents for the vetting,
  • Updating the information of the timesheets and access database,
  • Maintain the database of the project update, insert, and delete all the database of the project aside handling the entire request from all the dept in the project to QA/QC DEPT.
Certifications
Photoshop Certificate. A+ Certificate. N+ Certificate.
Presentations
Representation of the bank at IT conferences And workshop
Skills
Documentation, Testing, Access, Budgets, Buying/procurement, Firewalls, Network Monitoring, Performance Tuning, Polycom, Purchasing, Router, Routing Protocols, Security, Training, Training Programs, Voip, Workflow, Customer Service, Dhcp, Dns, Exchange, Firewall, Ftp, Juniper, Mail Server, Microsoft Outlook, Networking, Outlook, Photoshop, Printers, Receptionist, Retail Sales, Solutions, Accounts And, Cases, Clients, Help Desk, Telephone, Database, It Support, Qa, Records Management
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Resume Overview

Companies Worked For:

  • ASHUR INTERNATIONAL BANK FOR INVESTMENT
  • URUK GENERAL TRADING AND CONTRACTING COMPANY

School Attended

  • Arab International University

Job Titles Held:

  • IT Help Desk
  • Swift Officer
  • IT Support

Degrees

  • Computer Bachelor of Science

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