- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Over eighteen years' experience in the training field with the past fifteen spent in the legal industry.
Excellent verbal & written communication, listening, presentation, public speaking and persuasive skills.
Exceptionally organized with great ability to multi-task.
Uncommon ability to meet deadlines for multiple simultaneous projects, and work well under pressure.
Strong project management skills.
Strong relationship building, influencing, and customer service skills.
Unique abilities to organize training programs and sessions.
Trainer who is organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.
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Was a key member in the planning, preparation and roll-out of Windows 7 and Office 2010 to the firm.
Spearheaded a newly built client collaboration tool within the firm. Assisted with the development, marketing and testing.
Developed numerous training manuals for training classes.
Icf International, Inc – Suitland, MD,
- Perform Business Analyst duties by meeting with attorneys and staff alike to find solutions to their needs.
- My main duties were to analyze the needs for a presence on our Intranet and how to share information using our Intranet.
- I also researched and assisted in gathering requirements for sharing information with clients.
- This ranged from sharing financial information to sharing documents.
- Also researched utilizing Project Management so both in house attorneys & staff and clients can manage workload.
Avid Technology Professionals – Backend Developer, MD,
- Responsible for preparing, conducting, and evaluating software training programs.
- Writes literature and materials to be used in programs and designs exercises to enhance training sessions.
- Train hired employees on software applications such as Microsoft Office Suite, Time Entry (ETE), Lotus Notes and other customized software applications specific to the firm.
- Prepare and train specialized topics such as Word, Excel, PowerPoint, Document Management System (iManage), Phone Training (Cisco VoIP), & Remote Access.
- Create and modify documentation.
- Lead the Boston office in any upgraded or new software or hardware being implemented.
- Also travel to other offices to assist in any upgrades or new software or hardware being implemented.
- Assist in troubleshooting problems ranging from Word document issues to analyzing needs for attorneys.
- Perform Business Analyst duties by meeting with attorneys and staff alike to find solutions to their needs.
- My main duties were to analyze the needs for a presence on our Intranet and how to share information using our Intranet.
- I also researched and assisted in gathering requirements for sharing information with clients.
- This ranged from sharing financial information to sharing documents.
- Also researched utilizing Project Management so both in house attorneys & staff and clients can manage workload.
- Backup Help Desk as necessary.
Arthur J Gallagher & Co. – Palmview, TX,
- Supervised a staff of five Document Production Specialists in the Boston Document Production Center that was open 24 hours a day Monday through Saturday.
- Analyzed daily and weekly reports to track staff's production via a customized Access program.
- Negotiate due times for work submitted to the center.
- Assist in overflow work that would consist of creating and editing PowerPoint, Excel, Word and other miscellaneous work.
- Oversee the creation and distribution of an Office resource book on a quarterly basis.
- Backup Help Desk as needed.
- The department was outsourced to Williams Lea.
Arthur J Gallagher & Co. – Pearsall, TX,
- Provided students with the skills necessary to gain employment in the Business, Programming and Networking Industries.
- Gave students hands-on experience in the fundamentals of Windows 95, DOS, Word, Excel, PowerPoint Access, HTML, Microsoft FrontPage 98 and Internet concepts.
- Utilized my talents, skills and abilities in a coordinated and consistent team effort under the guidance and supervision of the Director of Education.
- Gave individual assignments to bring out self confidence and demonstrate responsibility within the students.
- Worked with students individually when necessary.
- Classes ranged from 8 to 30 students.
Kinyon Campbell Business School – City, STATE,
- Instructed and taught students the fundamentals of Windows 95 and Access.
- Gave group and individual assignments utilizing a textbook to assist the students in developing their skills and how to work as a team.
- Answered questions and individualized instruction when necessary.
- Classes ranged from 8 to 21 students.
University of Massachusetts - Dartmouth, MA
Business Information Systems
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School Attended
- University of Massachusetts
Job Titles Held:
- IT Business Analyst
- IT Trainer
- Document Production Supervisor
- Instructor
- Instructor
Degrees
- B.A
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