Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Business Analyst offering 8 years of Health Care industry success. Proficient on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Specializing in Employing root cause analysis to identify issues and develop process improvements that lead to company-wide savings.

  • Data analysis
  • Strategic planning
  • Web-Based Reporting Tools
  • Revenue Development
  • Project Management
  • Business planning
  • SQL and databases
  • Technical Writing
  • Quality assurance
  • Workflow Analysis
  • Customer Satisfaction
  • Consulting
  • Release planning
Work History
06/2020 to Current
IT Business Analyst Icf International, Inc Cincinnati, OH,
  • Lead requirements gathering sessions with product owner and internal customer teams.
  • Participates in implementing Data Governance Policies and Practices.
  • Develop Requirements documentation for given project including Business Cases, Project Charters, Supplemental Specifications, and Use cases.
  • Leads application management and custom configuration activities of team of application analysts.
  • Prioritizes and assigns tasks to team members and coordinates with other departments to ensure task completion.
  • Develops project plans for new version upgrades and enhancements.
  • Implemented a new uniform document repository to assist teams create technical writing standards
  • Documents and maintains architectural diagrams of software environments.
  • Discovers training needs and provides coaching to team members.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
  • Mapped current business and operational processes and recommended areas for improvement.
07/2018 to 05/2020
Sr. Business Systems Analyst General Dynamics National City, CA,
  • Works with customers, application developers, architects, project management and team members to understand more complex business requirements that drive analysis and design of quality business solutions.
  • Provides required business and/or technical support for both more complex project and production related activities.
  • Wrote user stories and acceptance criteria using Rational tool applications.
  • Created requirement documentation using Waterfall and Agile Methodology.
  • Participated in development and grooming of Project Backlog Stories with business and technology partners.
  • Created Epics and Stories within RQM in support of multiple projects.
  • Prioritize new epics and features from product backlog based on business impact by completing detailed analysis and presenting findings to stakeholders and project leadership.
  • Led/participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
  • Manages job and project requirements and takes lead role so that more complex projects are completed on-time, in-scope, within budget, and with minimal defects.
  • Interfaces with business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions.
  • Improved overall system performance 92%.
08/2013 to 07/2018
Intermediate Business Analyst Cspring IL, State,
  • Provides alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost.
  • Experience with Clarity application administrative tasks including Resource Management, Project/Task Management and Timesheet Management.
  • Monitor reconciliation of payment files and system interfaces between billing engines.
  • Modify database using SQL to correct billing Invoices, payments, refunds, and charge backs.
  • Maintain various COGNOS reports for auditors, accountants and Billing specialist.
  • Created Tableau reports presented at MBR and QBR to track company financial progress.
  • Systems Integration - Understands and uses data structures, data extraction techniques, and job submission procedures and can apply them in development of solutions to systems through writing of basic system specifications.
  • Improved overall system performance 83%
  • Utilized change management techniques to provide smooth transitions during new hardware and software introductions
03/2008 to 08/2013
Pharmacy Technician Coborn's Clintonville, WI,
  • Developed Strong knowledge of Windows, Word and Excel operating systems, and other Basic software applications.
  • Maintained records for controlled substances and other such medications, Supplies & equipment.
  • Inspected medical areas and maintaining standards set by OSHA and HIPPA guidelines and other important health regulation agencies.
  • Developed organizational change management for Pharmacy operational Processes.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Coordinated verification and filling of more than 225 daily prescriptions in high-volume In Patient pharmacy environment
Expected in 05/2017
Master of Science: Data Analytics
Robert Morris University - Coraopolis, PA
Expected in 05/2016
Master of Science: Leadership
Duquesne University - Pittsburgh, PA
Expected in 05/2014
Bachelor of Science: Management in Health Services
Carlow University - Pittsburgh, PA
  • Tableau.
  • Applications: EPIC, Power Chart, Cerner, Pharm RX, and McKesson.
  • Configurations: SQL developer, Oracle, and various presentation servers, Entry-Level JAVA-script, Hadoop, and Various Data Mining tools including PowerBuilder.
  • Rational Testing tools: REQpro, RQM, ClearQuest, and JIRA.
  • Project Management, Business Consulting, Systems Analysis and Data Analytics.
Project Management Institute- Pittsburgh Chapter Pittsburgh Human Resource Association

Six Sigma Yellow Belt

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School Attended

  • Robert Morris University
  • Duquesne University
  • Carlow University

Job Titles Held:

  • IT Business Analyst
  • Sr. Business Systems Analyst
  • Intermediate Business Analyst
  • Pharmacy Technician


  • Master of Science
  • Master of Science
  • Bachelor of Science

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