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Experienced Business Analyst offering 8 years of Health Care industry success. Proficient on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Specializing in Employing root cause analysis to identify issues and develop process improvements that lead to company-wide savings.
- Data analysis
- Strategic planning
- Web-Based Reporting Tools
- Revenue Development
- Project Management
- Business planning
- SQL and databases
| - Technical Writing
- Quality assurance
- Workflow Analysis
- Customer Satisfaction
- Consulting
- Release planning
|
06/2020 to Current IT Business Analyst Icf International, Inc – Cincinnati, OH,
- Lead requirements gathering sessions with product owner and internal customer teams.
- Participates in implementing Data Governance Policies and Practices.
- Develop Requirements documentation for given project including Business Cases, Project Charters, Supplemental Specifications, and Use cases.
- Leads application management and custom configuration activities of team of application analysts.
- Prioritizes and assigns tasks to team members and coordinates with other departments to ensure task completion.
- Develops project plans for new version upgrades and enhancements.
- Implemented a new uniform document repository to assist teams create technical writing standards
- Documents and maintains architectural diagrams of software environments.
- Discovers training needs and provides coaching to team members.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
- Mapped current business and operational processes and recommended areas for improvement.
07/2018 to 05/2020 Sr. Business Systems Analyst General Dynamics – National City, CA,
- Works with customers, application developers, architects, project management and team members to understand more complex business requirements that drive analysis and design of quality business solutions.
- Provides required business and/or technical support for both more complex project and production related activities.
- Wrote user stories and acceptance criteria using Rational tool applications.
- Created requirement documentation using Waterfall and Agile Methodology.
- Participated in development and grooming of Project Backlog Stories with business and technology partners.
- Created Epics and Stories within RQM in support of multiple projects.
- Prioritize new epics and features from product backlog based on business impact by completing detailed analysis and presenting findings to stakeholders and project leadership.
- Led/participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
- Manages job and project requirements and takes lead role so that more complex projects are completed on-time, in-scope, within budget, and with minimal defects.
- Interfaces with business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions.
- Improved overall system performance 92%.
08/2013 to 07/2018 Intermediate Business Analyst Cspring – IL, State,
- Provides alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost.
- Experience with Clarity application administrative tasks including Resource Management, Project/Task Management and Timesheet Management.
- Monitor reconciliation of payment files and system interfaces between billing engines.
- Modify database using SQL to correct billing Invoices, payments, refunds, and charge backs.
- Maintain various COGNOS reports for auditors, accountants and Billing specialist.
- Created Tableau reports presented at MBR and QBR to track company financial progress.
- Systems Integration - Understands and uses data structures, data extraction techniques, and job submission procedures and can apply them in development of solutions to systems through writing of basic system specifications.
- Improved overall system performance 83%
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions
03/2008 to 08/2013 Pharmacy Technician Coborn's – Clintonville, WI,
- Developed Strong knowledge of Windows, Word and Excel operating systems, and other Basic software applications.
- Maintained records for controlled substances and other such medications, Supplies & equipment.
- Inspected medical areas and maintaining standards set by OSHA and HIPPA guidelines and other important health regulation agencies.
- Developed organizational change management for Pharmacy operational Processes.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Coordinated verification and filling of more than 225 daily prescriptions in high-volume In Patient pharmacy environment
Expected in 05/2017 Master of Science: Data Analytics
Robert Morris University - Coraopolis, PA
GPA:
Expected in 05/2016 Master of Science: Leadership
Duquesne University - Pittsburgh, PA
GPA:
Expected in 05/2014 Bachelor of Science: Management in Health Services
Carlow University - Pittsburgh, PA
GPA:
- Tableau.
- Applications: EPIC, Power Chart, Cerner, Pharm RX, and McKesson.
- Configurations: SQL developer, Oracle, and various presentation servers, Entry-Level JAVA-script, Hadoop, and Various Data Mining tools including PowerBuilder.
- Rational Testing tools: REQpro, RQM, ClearQuest, and JIRA.
- Project Management, Business Consulting, Systems Analysis and Data Analytics.
Project Management Institute- Pittsburgh Chapter
Pittsburgh Human Resource Association
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