Experienced Business Analyst offering 8 years of Health Care industry success. Proficient on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Specializing in Employing root cause analysis to identify issues and develop process improvements that lead to company-wide savings.
Skills
Data analysis
Strategic planning
Web-Based Reporting Tools
Revenue Development
Project Management
Business planning
SQL and databases
Technical Writing
Quality assurance
Workflow Analysis
Customer Satisfaction
Consulting
Release planning
Work History
06/2020 to Current
IT Business AnalystIcf International, Inc – Cincinnati, OH,
Lead requirements gathering sessions with product owner and internal customer teams.
Participates in implementing Data Governance Policies and Practices.
Develop Requirements documentation for given project including Business Cases, Project Charters, Supplemental Specifications, and Use cases.
Leads application management and custom configuration activities of team of application analysts.
Prioritizes and assigns tasks to team members and coordinates with other departments to ensure task completion.
Develops project plans for new version upgrades and enhancements.
Implemented a new uniform document repository to assist teams create technical writing standards
Documents and maintains architectural diagrams of software environments.
Discovers training needs and provides coaching to team members.
Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
Mapped current business and operational processes and recommended areas for improvement.
07/2018 to 05/2020
Sr. Business Systems AnalystGeneral Dynamics – National City, CA,
Works with customers, application developers, architects, project management and team members to understand more complex business requirements that drive analysis and design of quality business solutions.
Provides required business and/or technical support for both more complex project and production related activities.
Wrote user stories and acceptance criteria using Rational tool applications.
Created requirement documentation using Waterfall and Agile Methodology.
Participated in development and grooming of Project Backlog Stories with business and technology partners.
Created Epics and Stories within RQM in support of multiple projects.
Prioritize new epics and features from product backlog based on business impact by completing detailed analysis and presenting findings to stakeholders and project leadership.
Led/participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
Manages job and project requirements and takes lead role so that more complex projects are completed on-time, in-scope, within budget, and with minimal defects.
Interfaces with business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions.
Improved overall system performance 92%.
08/2013 to 07/2018
Intermediate Business AnalystCspring – IL, State,
Provides alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost.
Experience with Clarity application administrative tasks including Resource Management, Project/Task Management and Timesheet Management.
Monitor reconciliation of payment files and system interfaces between billing engines.
Modify database using SQL to correct billing Invoices, payments, refunds, and charge backs.
Maintain various COGNOS reports for auditors, accountants and Billing specialist.
Created Tableau reports presented at MBR and QBR to track company financial progress.
Systems Integration - Understands and uses data structures, data extraction techniques, and job submission procedures and can apply them in development of solutions to systems through writing of basic system specifications.
Improved overall system performance 83%
Utilized change management techniques to provide smooth transitions during new hardware and software introductions
03/2008 to 08/2013
Pharmacy TechnicianCoborn's – Clintonville, WI,
Developed Strong knowledge of Windows, Word and Excel operating systems, and other Basic software applications.
Maintained records for controlled substances and other such medications, Supplies & equipment.
Inspected medical areas and maintaining standards set by OSHA and HIPPA guidelines and other important health regulation agencies.
Developed organizational change management for Pharmacy operational Processes.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
Coordinated verification and filling of more than 225 daily prescriptions in high-volume In Patient pharmacy environment
Education
Expected in 05/2017
Master of Science: Data Analytics Robert Morris University - Coraopolis, PA GPA:
Expected in 05/2016
Master of Science: Leadership Duquesne University - Pittsburgh, PA GPA:
Expected in 05/2014
Bachelor of Science: Management in Health Services Carlow University - Pittsburgh, PA GPA:
Accomplishments
Tableau.
Applications: EPIC, Power Chart, Cerner, Pharm RX, and McKesson.
Configurations: SQL developer, Oracle, and various presentation servers, Entry-Level JAVA-script, Hadoop, and Various Data Mining tools including PowerBuilder.
Rational Testing tools: REQpro, RQM, ClearQuest, and JIRA.
Project Management, Business Consulting, Systems Analysis and Data Analytics.
Affiliations
Project Management Institute- Pittsburgh Chapter
Pittsburgh Human Resource Association
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