Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Adaptable, dynamic and motivated Manager offering 26 years of Healthcare experience and 11 years leadership experience directing high producing teams while developing employee loyalty to achieve set organizational goals. Communicative team leader with expertise in strategic planning, maximizing efficiency and balancing objectives with operational requirements. Proficient in Epic and MEDITECH. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.

  • Seasoned Leader with proven remote team building and Leadership Development skills
  • Variance and risk analysis
  • Project Management
  • System analysis and evaluation
  • Budget administration skills
  • Mission execution
  • System revision and creation
  • Interactive learning assistance
  • Data analysis and calculations, statistics
  • Flexibility, creativity, independent, pro-active, positive and work well under pressure
05/2013 to Current IS Manager Spectrum Health | Lansing, MI,
  • Led Grand Central, Prelude, Cadence, Referrals and Welcome teams thru 10 hospital implementations, numerous Community Connect, Large Medical Group with over 120 offices and large Cardiovascular practice.
  • Led MEDITECH Billing, Collections, and Accounts Receivable teams.
  • Project Manager as needed for projects such as NDC, COVID, Direct and Open Scheduling
  • Team management- develop and inspire colleagues, mentor, training, coaching, annual evaluations, and interviewing.
  • Implement improvements- offering systematic solutions that improve quality of patient care while maintaining fiscal responsibility.
  • Resource allocation, optimization and prioritizing.
  • Systematic evaluate business opportunities, targeting the ones with greatest potential.
  • Continuous process improvement and design feedback loops.
  • Monitor and measure productivity- identify ways to maximize efficiency and productivity and implement solutions.
  • Foster creativity.
  • Supported IT application development, application support, system integration and system administration projects.
  • Streamlined decision support reporting process by tailoring methodologies and meeting compliance requirements through implementation of automated consent initiative for COVID video visits, e-visits and telehealth.
  • Performed monthly system maintenance by handling security verifications of all systems and processes.
  • Streamlined established processes by implementing client and employee feedback.
  • Improved user-friendliness of Epic system by providing constant IT support and enhanced functionality thru both quick wins and optimization.
  • Connected with customers weekly to relate any system changes and integrate customer feedback into improvement processes.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Managed creation and implementation of [Type] and [Type] improvements.
  • Achieved cost-savings by developing functional solutions to Welcome Kiosk check-in problems.
  • Completed automated price estimate project resulting in 25% increase of POS collections.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
11/2010 to 05/2013 Senior Financial Analyst Biolife | Columbus, GA,
  • Project Management, Support and Process Improvement.
  • Vendor Management- Experian
  • Project Management- coordinate and implement - new Lab Database- Patient Access, Lab thru billing, Lynx Upgrade, Billing and A/R Database Implementation, Cancer Center Implementation, Women's Center Implementation, Conversion from MEDITECH Magic to Client Server
  • Lead for ICD-10 Implementation
  • Strategize and implementation Designated Health Services
  • Implementation and Support Sentry- 340B Drugs
  • Developed and managed project plans while providing status updates to management.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Explored new technologies and tools that quality assurance team could use for testing purposes.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Troubleshot and resolved problems with programs and systems.
  • Integrated new technologies to meet area requirements.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Maximized information sharing by optimizing interface linking different computer systems.
  • Crafted diagrams and flowcharts outlining logical operational steps.
01/2008 to 11/2010 Senior Application Analyst Fiserv | Indianapolis, IN,
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis.
  • Project Lead for 3 Hospital EHR Implementation
  • Business Case Analysis
  • Project Presentation and Standardization across Health System
  • Bridge technology and business goals
  • Cultivate and nurture customer and steak holder relationship
  • Developed and managed project plans while providing status updates to management.
  • Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Revamped existing system to improve or repurposed for 20% greater effectiveness.
  • Explored new technologies and tools that quality assurance team could use for testing purposes.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Created, oversaw, and updated policies, information, standards, and guidelines on regular basis.
01/2004 to 01/2008 Business Operations Manager Hugging Face | New York, NY,
  • Fiscal year budgets- forecasting, preparing, balancing and presenting to CEO.
  • Cultivate and nurture steak holder relationships at Leadership, staff and customer levels.
  • Cost analysis and product line profitability analysis.
  • Evaluated capital investments, new capital and leases and make recommendations re. providing new services.
  • Increased 0-60 day AR to 70% of total AR.
  • Increased efficiency and accuracy rates to 95% for Business Office.
  • Audited pharmacy charges- recovered $108,000 in underpayments.
  • Compliance with managed care and 3rd party payers.
  • Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
  • Oversaw company operations, including customer service, resource management and profitability.
  • Performed high-level service in multicultural and diverse environment.
  • Identified key objectives to re-establish long term plans to meet goals.
  • Provided exceptional leadership on project development.
  • Built strong, lasting relationships with staff and clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Acted as liaison between multiple departments to support operational productivity and represent corporation.
  • Imparted leadership, direction and strategic planning for business unit operations, training and process flow, employee engagement and retention, quality control, business system demand management and budgeting oversight.
  • Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
Education and Training
Expected in 05/1992 Bachelor of Science | Health Care Administration University of Illinois At Urbana-Champaign, Champaign, IL GPA:
Expected in 04/2015 Grand Central And Prelude Certification | Patient Access Epic, Verona, WI, GPA:
Expected in CPA Qualified | CPA Keller Graduate School, Schaumburg, IL, GPA:
Expected in Creative Leadership | Creative Leadership Pryor Learning Solutions, Mission, KS, GPA:
Expected in Reality Based Leadership | Organizational Leadership Reality Based Leadership, Omaha, NE, GPA:

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Resume Overview

School Attended

  • University of Illinois At Urbana-Champaign
  • Epic
  • Keller Graduate School
  • Pryor Learning Solutions
  • Reality Based Leadership

Job Titles Held:

  • IS Manager
  • Senior Financial Analyst
  • Senior Application Analyst
  • Business Operations Manager


  • Bachelor of Science
  • Grand Central And Prelude Certification
  • CPA Qualified
  • Creative Leadership
  • Reality Based Leadership

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