I am a skilled IS Application Coordinator with four years of experience and excellent problem-solving, organizational and decision-making abilities. I am well-versed in coordinating projects related to new functionality or improvements to existing build projects with co-located and off-site teams. In my current position I supported Cadence functionality within the IS team responsible for the Epic EHR infrastructure to provide community mass vaccine events for Benton and Lincoln Counties.
Provides support to the installation and implementation of system version upgrades as assigned; participates as a team member on process improvement efforts; ushers through simple to medium system environment changes. Collaborates with system users towards continuous improvement of the business value delivered by our software applications. Participates in integrated area workgroups across application and operational teams. Performs in-depth analysis of workflows, data collection, report details and other technical issues associated with the Epic EHR. Investigates standardization and process improvement opportunities while making build decisions. Collects information regarding potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system. Ensures validity and integrity that interfaced data meets business requirements. Designs and executes small-scale application testing as required. Supports large- scale testing efforts, as assigned. Troubleshoots, identifies root cause, and documents problems of simple to medium complexity for assigned applications and systems.
As IRB Coordinator I performed all administrative responsibilities associated with the Institutional Review Board. This includes but is not limited to preparing study submission documentation, agenda packet, scheduling, and taking minutes. I prepared and managed all research study documentation and investigator correspondence. I was responsible for all invoicing and tracking payment of Board activities. I managed investigator credentialing to establish qualification for research participation. Updated and maintained policies and procedures to assure compliance with federal and local guidelines. I worked extensively with internal and external investigators and sponsors developing and editing research studies for IRB review.
As a Health Care Guide, I managed assigned projects independently with little direction or oversight. My assigned projects were diverse and required critical thinking, problem solving, conflict resolution, and extensive research and knowledge of the rules and regulations of associated governing agencies. I wrote and maintained policies, procedures, and work instructions. I assisted Nurse Case managers by maintaining member Health Risk Assessment surveys and developed a Satisfaction Survey to maintain NCQA compliance. I provided necessary reporting and data analysis to maintain the Nurse Case Managers workflow. I worked collaboratively with internal and external institutions to identify barriers and develop resolutions regarding IHN-CCO metric compliance. This position also provided me with extensive knowledge in the prior authorization process from an insurer's perspective that would be beneficial in a medical clinic setting.
My duties were but not limited to: *TMS (Transcranial Magnetic Stimulation) treatment program coordinator, TMS technician, *PEER program coordinator, and rEEG technician for the PEER program. Research coordinator for three research studies. The sole CMA for two offices that consisted of seven attending physicians and eight resident physicians. My responsibilities for my physicians were: process refill requests from pharmacies ensuring that patients are refilling medications on schedule, following up with provider as directed, and updating medication list as appropriate; triage and return patient messages; maintaining and reconciling sample medication cabinet; taking vitals when requested; administering injections; completing paperwork for patient care or physicians as needed for medication prior authorizations, diagnostic testing authorizations, or patient assistance programs; writing policies and procedures for work instructions; maintaining patient records in EMR; back up for front office staff which includes scheduling appointments, checking in/out patients, managing multi-line phone system for patient calls, processing intakes for new patients.
My duties were but not limited to: taking and charting patient vital signs; patient education; setting up and assisting in sterile procedures; phone triaging; prior authorizations and referrals; scheduling of diagnostic tests; conflict resolution; scheduling patient appointments; taking and returning messages; scheduling surgeries; maintaining inventory and stocking of exam rooms; chart maintenance; autoclaving; fitting patients for DME. Dr. Cornelius shared office space with Dr. Craig McNabb, physiatrist. They were independent private practitioners that shared staff. This allowed me to provide cross coverage for another specialist performing the many of the same responsibilities but also gaining knowledge of physiatry and the associated procedures.
My duties were but not limited to: charting patient vital signs and chief complaint; patient education; setting up and assisting in sterile procedures; performing EKGs; administering injections; refilling prescriptions per physician; removal of staples and wound cleaning; phone triaging; scheduling diagnostic procedures, prior authorizations and referrals; conflict resolution; scheduling patient appointments; taking messages.
My duties included but were not limited to: scanning and delivering charts throughout the clinics; Filing, answering telephones, and daily contact with confidential material. Coordinating daily workflow for six day shift HIS Clerks.
EpicCare Link Accreditation
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